Radeon RX 560 crashes

[EmeraldShard]

Hello all.

Since I built my current desktop machine 3 years ago, I've been having occasional BSODs when gaming. I'm not much of a PC gamer and I don't run much of anything modern (unless recent updates to, say, minecraft qualify as such), but it seems to happen more "reliably" with some games than others. There's one I've recently reinstalled which is practically unplayable before it's BSOD time again (though again, not a recent release, and which I've used reliably on other Win7 machines for years).

The stopcode is Driver_IRQL_Not_Less_Or_Equal. In my searches I've seen all kinds of theories on this one. At one point I suspected memory, but I ran memtest86 last week and it passed just fine. That combined with the fact that it lists pci.sys as being at fault, and that it only happens when gaming, seems to strongly point to either my Radeon RX 560 or something in the communication with it via the PCI slot (but this is where my knowledge tends to end).

I installed the newest Radeon Software (Adrenalin Edition 22.6.1, driver version 21.09.13.02-etc) just last night. Then I tried the game that was crashing the most and I didn't get 30 seconds in before BSOD time.

Wondering what else I can do to fix this issue - is there a feature of the graphics card that I can disable, or some way to troubleshoot pci.sys? Any way I could figure out what "common denominator" feature the affected games are using (as not all games are affected)?

A quick note - I know this issue centers around BSODs, but at present I'm not able to post properly in the BSOD support board (the tool provided there captures my local profile name which I've found impossible to scrub or modify from my real name, and with apologies I am not willing to post that online). I've attached the windbg analysis of my most recent crash dump and my system specs are viewable in my profile. Happy to provide any other info if needed.

EDIT: I found the export feature of msinfo32 and so here's also a textfile of that with names scrubbed.

 

[MisterEd]

What power supply do you have?

 

[EmeraldShard]

What power supply do you have?

Good question, sorry it didn't occur to me that wasn't in my profile.

My case makes it a bit tough to get at it without taking it apart, but I dug up one of my first threads here where I posted this pcpartpicker link. Seems it's a PowerSpec 550W.

 

[torchwood]

Hi

im not a BSOD guy, but looking at the stack results have the following comments

the initial call is from an Idle state.... (logs run from bottom up)
set operational power levels to high, Bios and Windows...
(might be worthwhile to turn OFF XMP, if its on your board)

are your Express Root drivers upto date

Which drive is your game on, and are the pagefileS set to System managed default

 

[EmeraldShard]

the initial call is from an Idle state.... (logs run from bottom up) set operational power levels to high, Bios and Windows... (might be worthwhile to turn OFF XMP, if its on your board) are your Express Root drivers upto date Which drive is your game on, and are the pagefileS set to System managed default

Some of this is (currently) over my head. How would one set these power levels or examine the XMP setting? Somewhere in BIOS maybe? I also do not know how to check the pagefileS setting.

By Express Root driver, do you mean the one for devices labeled "PCI Express standard Root Port" in devmgr? Because if so, they point to pci.sys which is definitely the problematic file at the moment, but an auto-update attempt tells me the one I have is current.

All software is currently on the SSD with the OS. The HDD is only used for storage.

 

[torchwood]

Hi

like yourself im not a BIOS settings man, id download the manual
https://download.gigabyte.com/FileL...i_e_v1.pdf?v=682e23f35397e68ca5617b999e485e9a

for Windows
Control Panel >> power options ..set to High Performance, then check the individual seetings in it, just to sure

Pagefile

1. Click on the Start button.
2. Right click on Computer.
3. Select Properties
4. Click on Advanced system settings on the left.
5. Click on the Settings button under the Performance group.
6. Select the Advanced tab of the Performance Options window

express root,
yep thats the one, do you have the option to Roll back, not greyed out, if so give it a try
are there more than 1, if so check them all

 

[EmeraldShard]

Hi

like yourself im not a BIOS settings man, id download the manual
https://download.gigabyte.com/FileL...i_e_v1.pdf?v=682e23f35397e68ca5617b999e485e9a

for Windows
Control Panel >> power options ..set to High Performance, then check the individual seetings in it, just to sure

Pagefile

1. Click on the Start button.
2. Right click on Computer.
3. Select Properties
4. Click on Advanced system settings on the left.
5. Click on the Settings button under the Performance group.
6. Select the Advanced tab of the Performance Options window

express root,
yep thats the one, do you have the option to Roll back, not greyed out, if so give it a try
are there more than 1, if so check them all

Thanks.

I have four Root Port devices, all pointing to pci.sys, none of which can be rolled back (though for some reason two of the four can be disabled while the other two cannot).

Windows power options have been set to high performance since the beginning (all individual settings similar to high performance)

Page file is automatically managed (set to 32gb, same as my RAM).

EDIT: In power options one potentially relevant thing under PCI Express is called Link State Power Management, and this setting is off.

 

[torchwood]

Intresting,
Express root is part of the Chipset driver setup... assume its the current version your running
not sure if the "greyed out" drivers are because there not in use

 

[EmeraldShard]

Intresting,
Express root is part of the Chipset driver setup... assume its the current version your running
not sure if the "greyed out" drivers are because there not in use

Okay, so, this is where it gets weird.

I'm not honestly sure which version I have there, partially because I don't know which specific device in devmgr (if any) represents the CPU itself. I did look for chipset drivers for my CPU (Ryzen 7 2700X) the other night, but when I found them, there were no Win7 drivers. The reason this is weird is, when putting the thing together - I don't have any specific memory of this as it was three and a half years ago, but knowing myself, I wouldn't have bought parts that were known to be incompatible with the OS I was planning on installing (aside from the USB drivers during setup thing which is well-documented on these forums). I did later find out that the mobo I bought has a built-in wifi that is not Win7 compatible despite the mobo itself being advertised as such, which is why I now no longer trust Gigabyte.

So I'm not sure where to go chipset-wise at present. If I can't find anything usable there, I'd at least like to figure out if there's some particular graphics feature that I should avoid using lest I trigger the BSODs going forward.

 

[torchwood]

Hi
certainly is weird the official site says w10, but when you start digging down there are drivers for 7
been looking at available updates,, there seem to be masses of them 17, for Bios alone

would you be happy to run and post the MSINFO32 report

 

[EmeraldShard]

Hi
certainly is weird the official site says w10, but when you start digging down there are drivers for 7
been looking at available updates,, there seem to be masses of them 17, for Bios alone

What page did you find this on? Mine was this one, and if there are 7 drivers on that page then I definitely missed them.

would you be happy to run and post the MSINFO32 report

This is unfortunately the file I couldn't scrub my profile name from, so no. I'd be happy to provide any specific piece of info from that report that would interest you, and/or get some screencaps of most/all the other information when I have some more time later this evening.

EDIT: So I didn't initially realize that the msinfo32 program has an export feature. It's not the most readable thing in the world but all the info should be there (with system/drive/profile names scrubbed by replacing with brackets). I can still screencap something specific from the more readable version if needed.

EDIT 2: Reading into the msinfo a little more... I'm not sure if it matters, but I believe I can explain the two "problem devices." One of them, the network controller, is the unusable onboard wifi card for which no Win7 drivers exist. The other one, "GLCKIO2," I'm not sure about, but a quick search suggests "RGB Fusion" from Gigabyte might be involved. At one point I did attempt to install that app to control the (very few) RGB elements I have, but if memory serves, it kept crashing when I tried to run it so I eventually got rid of it. I doubt either of them is involved in this issue, but just mentioning for the sake of thoroughness.

 

[torchwood]

Hi

please run sfc /scannow, (notice the space)
this is for the ntd.dll problem afffecting the wireless

which updates keep failing,

download and run the Intel driver updater..... ENABLE the onboard Wifi first, unplug you TP linkUSB before hand

Does Gigabyte have a driver updater tool if so please run it

I see you have Acronis, allbeit dissabled.... i would like you to create an image BEFORE we go to the next steps

catalyst control centre is causing a problem
I propose to clean install your Radeon graphics drivers..

please download and run this tool...... read the instructions first

Display Driver Uninstaller Download version 18.0.6.4

 

[EmeraldShard]

Hi

please run sfc /scannow, (notice the space)
this is for the ntd.dll problem afffecting the wireless

which updates keep failing,

download and run the Intel driver updater..... ENABLE the onboard Wifi first, unplug you TP linkUSB before hand

If I wasn't clear enough on this earlier, the problem is that there are no Win7 drivers for the onboard wifi. I researched this exhaustively when I first put the machine together, to the point of comparing hardware IDs for the onboard model (9260) and the last known model to actually have Win7 support (8265) and verifying that the latter is physically nowhere to be found on my board. Strangely the disc I got with the board actually contains drivers for an 8265, but it's physically not present (I speculated that it might be possible to buy an 8265 and swap it in, but I'm not aware of anyone having actually done so). So Gigabyte literally listed the board as Win7 compatible and then included an onboard device that specifically was not.

Does Gigabyte have a driver updater tool if so please run it

Not that I'm aware of, will see if I can find one tonight.

I see you have Acronis, allbeit dissabled.... i would like you to create an image BEFORE we go to the next steps


catalyst control centre is causing a problem

I propose to clean install your Radeon graphics drivers..

please download and run this tool...... read the instructions first

Display Driver Uninstaller Download version 18.0.6.4

Can do. I was unaware of Catalyst Control Center though... it's not an actual program I can seem to search for, and I don't see mention of it in the textfile (could you point me to any key areas or terms where you noticed the problem?).

 

[torchwood]

hi
CCC
its the cnet.cnet file showing in msinfo32

it will not hurt to run the intel tool

what about my other info requests

 

[EmeraldShard]

Ok, so I've managed to run the driver uninstaller and then reinstalled the Radeon software (last version). There's no change - the most reliably offending game still BSODs me within a minute of launching.

I looked into a driver updater tool, but Gigabyte only had this page, which when I searched my model only produced Win10/11 drivers. However I was able to find chipset drivers from Aorus here - ran them, but unfortunately no change.

I'm attaching a new crash dump and msinfo which were generated after these changes. Do you still see the "cnet" problem? (If so, roughly what section of the file, as searching it for cnet produces no results)

what about my other info requests

Sorry if I missed something. Does the above answer your questions at present? If not what did I miss?

I'd like to focus on the GPU/PCI issue for now so I'm not going to explore anything for the wifi at the moment.

 

[EmeraldShard]

Bumping this since it's been a week. Following up on previous posts:

What power supply do you have?

As previously stated, 550W... does this mean anything to you? I didn't think I needed anything higher, but if there's something I've missed please let me know.

hi
CCC
its the cnet.cnet file showing in msinfo32

it will not hurt to run the intel tool

what about my other info requests

Aside from my bypassing the Intel wifi card right now, have I answered everything you asked so far? I already made an image and clean-installed the driver per your instructions, to no effect. Is the problem you previously identified still present in the msinfo dump from my previous post? If so, what next steps can I take?