BSOD on Windows7 2-3 times per week

[mattpex]

I am getting BSOD at various times. Sometimes at start-up from sleep and other times just using internet. Any help will be very appreciated. Attached mini dump file:

 

[chev65]

The problem file seems to be "Probably caused by : fltmgr.sys ( fltmgr!TreeUnlinkNoBalance+6 "

From what I have read it's a windows file but the cause is mostly blamed on symantic or Norton. I'am not sure if you are running Norton or not but the fix seems to be delating the old Norton version and installing the new one.

 

[zigzag3143]

I am getting BSOD at various times. Sometimes at start-up from sleep and other times just using internet. Any help will be very appreciated. Attached mini dump file:

Hi matt and welcome

this dmp was probably caused by fltmgr.sys. it is a legacy driver form vista. I would suspect you did not do a clean install

I would

Run system file check to verify and repair your system files. to do so type cmd in search>right click and run as admin> SFC /SCANNOW

Let us know the results as you may nee to run it more than once.

other things
If you are overclocking stop
if you have a raid update its driver
If your are the cautious type downlaod and run memtestx86 for at least several hours as i suspect some memory/heat issues.

As usual if you get more crashes upload the dmp files to us.

Hope this helps


Ken J++

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-27003-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
[B]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/B]
Machine Name:
Kernel base = 0xfffff800`02e5f000 PsLoadedModuleList = 0xfffff800`0309ce50
Debug session time: Sun Dec  6 16:18:44.912 2009 (GMT-5)
System Uptime: 0 days 0:13:01.206
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001092366, fffff8800ab94e10, 0}

[B]Probably caused by : fltmgr.sys ( fltmgr!TreeUnlinkNoBalance+6 )
[/B]
Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001092366, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800ab94e10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


[B]EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.[/B]

FAULTING_IP: 
fltmgr!TreeUnlinkNoBalance+6
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h]

CONTEXT:  fffff8800ab94e10 -- (.cxr 0xfffff8800ab94e10)
rax=fffffa80047a7b60 rbx=0800000000000000 rcx=0800000000000000
rdx=ffffffffffffffff rsi=fffffa8008c6b330 rdi=0000000000000000
rip=fffff88001092366 rsp=fffff8800ab957f0 rbp=fffffa8008c6b338
 r8=ffffffffffffffff  r9=ffffffffffffffff r10=fffff80002e5f000
r11=00000000000004b6 r12=ffffffffffffffff r13=fffffa8004e23bf4
r14=0000000000004000 r15=fffff8800ab95a50
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fltmgr!TreeUnlinkNoBalance+0x6:
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h] ds:002b:08000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

[B]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/B]

BUGCHECK_STR:  0x3B

[B]p[/B]

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800108e238 to fffff88001092366

STACK_TEXT:  
fffff880`0ab957f0 fffff880`0108e238 : fffff8a0`0af11000 fffffa80`042e0630 fffff880`0ab95a50 00000000`00008000 : fltmgr!TreeUnlinkNoBalance+0x6
fffff880`0ab95820 fffff880`010ac46f : ffffffff`ffffffff fffff800`02edcb50 00000000`6e664d46 00000000`00000246 : fltmgr!TreeUnlinkMulti+0x148
fffff880`0ab95870 fffff880`010ace19 : ffffffff`ffffffff fffffa80`08aa6a70 fffffa80`04e23580 fffffa80`08c6b2a0 : fltmgr!DeleteNameCacheNodes+0x9f
fffff880`0ab958b0 fffff880`010bc2af : fffffa80`08aa6a70 fffffa80`08c6b2a0 00000000`00000000 00000000`00000000 : fltmgr!PurgeStreamNameCache+0xa9
fffff880`0ab958f0 fffff880`010b3a30 : fffffa80`03d71630 fffffa80`04e23580 00000000`00000000 00000000`04000001 : fltmgr!FltpPurgeVolumeNameCache+0x7f
fffff880`0ab95930 fffff880`010acd4b : fffffa80`04e23580 fffff880`0ab959e0 fffffa80`04e08350 00000000`00000000 : fltmgr! ?? ::NNGAKEGL::`string'+0x1a04
fffff880`0ab95970 fffff880`0109377b : fffffa80`045a6ab0 fffffa80`049cc010 fffffa80`042e0630 fffff880`0ab95948 : fltmgr!FltpReinstateNameCachingAllFrames+0x4b
fffff880`0ab959a0 fffff880`0108a6df : fffffa80`064ac2c0 fffffa80`045a6710 fffffa80`064ac200 fffffa80`045a6710 : fltmgr! ?? ::FNODOBFM::`string'+0x2cb2
fffff880`0ab95a30 fffff800`031b149d : 00000000`0000009c fffff880`0ab95ca0 00000000`00000000 fffffa80`04d972b0 : fltmgr!FltpDispatch+0xcf
fffff880`0ab95a90 fffff800`02ed0153 : 00000000`00000594 fffffa80`047a7b60 00000000`00b6e6b8 0000007f`0000009c : nt!NtSetInformationFile+0x909
fffff880`0ab95bb0 00000000`774d012a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00b6e698 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774d012a


FOLLOWUP_IP: 
fltmgr!TreeUnlinkNoBalance+6
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  fltmgr!TreeUnlinkNoBalance+6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fltmgr

IMAGE_NAME:  fltmgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc11f

STACK_COMMAND:  .cxr 0xfffff8800ab94e10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_fltmgr!TreeUnlinkNoBalance+6

BUCKET_ID:  X64_0x3B_fltmgr!TreeUnlinkNoBalance+6

Followup: MachineOwner
---------

 

[mattpex]

update

I ran the sfc/scannow 2 times and got: Windows Resource Protection did not find any integrity violations. And yes i have Norton 360 installed. Think thats the problem??

 

[torrentg]

If Chev65 said it, he meant it.

 

[mattpex]

Another BSOD with zip attached

Please help, 4th BSOD today. Here is dump file:

 

[torrentg]

U n i n s t a l l N o r t o n.

 

[chev65]

U n i n s t a l l N o r t o n.

LOL, I did spend nearly an hour researching that and it was the only thing I could come up with.

 

[torrentg]

U n i n s t a l l N o r t o n.

LOL, I did spend nearly an hour researching that and it was the only thing I could come up with.

Wow, that's awfully nice of you for the OP.

This latest dump he posted was much easier than the original to figure things out. That was cool how you did it only with the first one:

BugCheck 1000007E, {ffffffffc0000005, fffff88003f0840c, fffff880031b6718, fffff880031b5f70}

Probably caused by : IDSvia64.sys ( IDSvia64+3240c )

 

[mattpex]

update

Just contacted Norton support. They remotely uninstalled Norton 360 and reinstalled the newest version of 360.Hope this cures the problem. Thanks guys for all of your help I really appreciate it.

 

[usasma]

It should fix the issue - unless the Norton get's corrupted again (that's why we don't like it here).
Keep your Norton product key available, and use this free tool to remove it (if you need to): Download and run the Norton Removal Tool

 

[mattpex]

New BSOD!! went 2 days and a new one

Please check new zip, thanks guys

 

[mattpex]

Antivirus

If Norton is the problem, what do you recommend for virus protection?

 

[mattpex]

Yet one more BSOD:

I HATE WINDOWS!!!!:mad2:

 

[zigzag3143]

I ran the sfc/scannow 2 times and got: Windows Resource Protection did not find any integrity violations. And yes i have Norton 360 installed. Think thats the problem??

Matt

Though Norton is not my favorite AV app I didnt see anything abt it. Cant hurt to remove it. Did you run Memtestx86 overnight?

Ken J+

 

[mattpex]

Memtest86

I may be stupid but i cant seem to download memtest86. It is an ISO file when i download it and cant open it.

 

[usasma]

You'll need an ISO burner to burn it to a CD.
More detailed instructions are here: Memory Diagnostics

There are times that problems with Norton aren't evident - and even an experienced tech can take many hours just to locate the running traces of it. I would suggest ensuring that you have all your registration info for Norton 360 handy, then I'd uninstall it. After that, I'd run the free Norton Removal Tool to ensure that all traces are gone. It's available here: Download and run the Norton Removal Tool

Immediately after removing it - install and update another antivirus to protect the system while testings. I recommend these free antiviruses: Free AntiVirus

Then see if the BSOD's continue.