File|Open & File|Save As does not work

[miguelmateoJP]

Hi there,

Have you ever seen that File|Open and File|Save As does not work at all for any application? Basically nothing happens, the dialog never opens. I have tried in several browsers, Word, Visual Studio ... nothing. The common dialog to handle files never opens and as a result I can not do more "complex" things like choosing a file to upload, adding a reference in a Visual Studio project.

I have googled the web with no results. Any clues? I have a fairly new laptop running Windows 7 Ultimate x64bits. Antivirus (Microsoft Security Essentials) says the system is clean. I have rebooted several times with no luck either.

Any help will be appreciated. Thanks!
Miguel

 

[septprince]

It works in all our computer...

Try this:
Open an elevated CMD
and type sfc/scannow and hit enter. If there is a corrupted system file that is causing the problem the sfc/scannow utility will fix it..

 

[miguelmateoJP]

You are a genius!

It took a few minutes but well worth the wait ... once it finished this message was shown:

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The log clearly says fixing a problem with common dialog resources. Now the question will be "who changed that dll?"

Anyway, I could not wait, went to Visual Studio, added a reference ... voala! It worked!

Thanks a lot,
Miguel

Ps. I am new in this forum, is there anything I need to do to get you some sort of credits for your answer?

 

[Zidane24]

It took a few minutes but well worth the wait ... once it finished this message was shown:

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The log clearly says fixing a problem with common dialog resources. Now the question will be "who changed that dll?"

Anyway, I could not wait, went to Visual Studio, added a reference ... voala! It worked!

Thanks a lot,
Miguel

Ps. I am new in this forum, is there anything I need to do to get you some sort of credits for your answer?

Just click the scale in the upper middle-right of septprince's post to award him some rep...

You have already contributed back by posting the solution that worked...this also helps folks greatly

 

[septprince]

It took a few minutes but well worth the wait ... once it finished this message was shown:

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The log clearly says fixing a problem with common dialog resources. Now the question will be "who changed that dll?"

Anyway, I could not wait, went to Visual Studio, added a reference ... voala! It worked!

Thanks a lot,
Miguel

Ps. I am new in this forum, is there anything I need to do to get you some sort of credits for your answer?

Good to see that your problem is fixed..
And thanks for the rep.....

 

[harlock15]

I am having the same problem. It happens only with 32-bit programs, like office, when I want to save or open a file the dialog box takes many minutes to respond. Notepad, which is 64-bit, works fine.
I tried the sfc/scannow command with no success.
Can someone help me please?

 

[chris0011]

I had the exact same problem so I installed all the current Windows 7 updates. This fixed the problem.

 

[ultimocrat]

I am having the exact same problem as harlock15: 32-bit applications hang ("Not responding," but task manager shows that ample system resources are free) for about 75 seconds before a file|open or file|save as dialog box comes up. Furthermore, when the dialog box finally opens, it is "crippled" and I cannot fully navigate within it -- see the attached image. File|* dialog boxes within 64-bit applications still work fine.

I have tried CHKDSK and it returned no errors, but I cannot successfully run sfc /scannow -- it gets to "Verification 77% complete", and then returns the seemingly common "Windows Resource Protection could not perform the requested operation." It doesn't get any further if I boot into safe mode with command prompt, and the CBS.log file does not contain any obvious errors -- ieach scan just ends at the line, e.g:
2012-07-25 14:55:58, Info CSI 0000023c [SR] Beginning Verify and Repair transaction

Any thoughts about workarounds to reduce the amount of "not responding" time? Or is there some way to customize the file dialog box global settings specifically for 32-bit applications that might break me out of this rut?

 

[vivek kulkarni]

i have tried everything given above but the problem persists. find attached a jpeg image of sfc/scannow result. please, help.

 

[sdhanush]

still not fixed

Still not fixed. After running sfc/scannow (100%), i received the following message: "Windows Resource Protection found corrupt files but was unable to fix some of them".

Please anybody suggest how to fix it.

 

[Paul Black]

Hi sdhanush,

Welcome to SevenForums!

Still not fixed. After running sfc/scannow (100%), i received the following message: "Windows Resource Protection found corrupt files but was unable to fix some of them".

Please anybody suggest how to fix it.

The scan results are shown after the SFC [System File Checker] process has finished. If any errors are reported [as you have stated in your post], then run it again two or three more times, re-booting in between. For some reason, this can make a difference. I think it has to do with the settings.ini file sometimes showing false positives! If after that, you get a message saying Windows Resource Protection found corrupt files but was unable to fix some of them, then post the CBS.log in C:\Windows\Logs\CBS\CBS.log. I am sure that someone here will be able to look at the log file and give you an answer or advice.

I hope this helps!

 

[Paul Black]

Hi sdhanush,

If after running the SFC [System File Checker] scan two or three more times you still get the message saying Windows Resource Protection found corrupt files but was unable to fix some of them, then post the CBS.log in C:\Windows\Logs\CBS\CBS.log.

ALSO, run the below command to only show the files that could not be fixed. This needs to be run from an elevated command prompt:

(1) Click Start.
(2) In the search box type cmd.
(3) Right-click the cmd icon from the search results under Programs and select Run as administrator.
(4) The elevated command prompt window will now open.

Copy findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" [yes there are three spaces in there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter.

When this has finished running, it places a sfcdetails.txt file on the desktop with only the SFC scan result details from the CBS.log in it. Please upload the log file. I am sure that someone here will be able to look at the log file and give you an answer or advice.

I hope this helps!

 

[sdhanush]

I have generated cbs.log file but unable to upload the same since the none of the dialog box is opening in my system.

Please suggest.