Dell XPS One A2420 and Nvidia GeForce 9600M GT

[Edelberto]

I have a Dell XPS One A2420 with the Nvidia GeForce 9600M GT video card. I have been trying to upgrade to Windows 7 Ultimate 64 bit. I cannot find a 64 bit driver for the 9600M GT that will work on this machine. In addition, the driver update from Microsoft will not work both in 32 bit and 64 bit. I have contacted Dell numerous times about this. Just before buying Windows 7, I talked to a Dell rep and he assured me that all the 64 bit drivers, including the 9600M GT 64 bit, would be available for Windows 7 for this machine. To date no drivers on there drivers download page. All you folks out there that have this machine need to start calling Dell and put the pressure on them to correct this. I have also noticed that the XPS One is no longer being sold on there Web site except for refurbished models.

 

[Coolness]

I have a Dell XPS One A2420 with the Nvidia GeForce 9600M GT video card. I have been trying to upgrade to Windows 7 Ultimate 64 bit. I cannot find a 64 bit driver for the 9600M GT that will work on this machine. In addition, the driver update from Microsoft will not work both in 32 bit and 64 bit. I have contacted Dell numerous times about this. Just before buying Windows 7, I talked to a Dell rep and he assured me that all the 64 bit drivers, including the 9600M GT 64 bit, would be available for Windows 7 for this machine. To date no drivers on there drivers download page. All you folks out there that have this machine need to start calling Dell and put the pressure on them to correct this. I have also noticed that the XPS One is no longer being sold on there Web site except for refurbished models.

Oh common, please search the Nvidia site before posting...
Heres you driver: NVIDIA DRIVERS 195.62 WHQL

 

[Edelberto]

Do you own one of these machines? Because if you do not, you don't know what you are talking about. And yes, I have been to Nvidia's website and downloaded that driver and tried it with the same result.

 

[Coolness]

Do you own one of these machines? Because if you do not, you don't know what you are talking about. And yes, I have been to Nvidia's website and downloaded that driver and tried it with the same result.

Really? Sorry about that then. That driver is for Nvidia 9600 GT. Its says that in supported models. After you install, what happens?

 

[Edelberto]

This happens in 32 bit and 64 bit. When I try to install the latest driver from Nvidia's Web using there install program, the process halts with a message "unable to install due to unrecognized hardware configuration". I have tried some of the methods I found in this forum. I actually get the driver to install. After rebooting, it works for a couple of minutes, then I get a black screen, recovers with a message, "Nvidia driver stopped responding and the system has recovered." Believe me, I have tried everything thing I can think of. I am basically stuck with the driver provided by Dell and that only runs in 32 bit.

 

[pebbly]

have you tried running the driver in vista compatibility mode?

 

[stormy13]

Nvidia laptop drivers, get them from here,

Download NVIDIA drivers | drivers for mobile cards and laptops | laptopvideo2go.com

most are already have the modded INF so that they should install on just about any mobile Nvidia GPU, if it isn't they also have a modded INF you can use.

 

[Edelberto]

Pebbly, I was having the same problem with Vista.

 

[Edelberto]

Stormy13, I will give that a try. This is happening in both 32 bit and 64 bit. I think it has something to do with the design and components used. This is an all in one. It is a desktop with laptop components. The reason I say that is because of the video card. The only integrated components is the Nic card and sound card. The rest I can replace, I.E. wireless Nic, video etc.

 

[pebbly]

are you trying to load the desktop or laptop version of the driver? i think you may need the laptop version

 

[stormy13]

are you trying to load the desktop or laptop version of the driver? i think you may need the laptop version

The XPS One is essentially a the same as an iMac, everything built-in to the monitor, and built using laptop components.

The rest I can replace, I.E. wireless Nic, video etc.

You might be able to change the video card,

Documentation

but good luck finding one, and if you do don't choke on the price of them.

 

[pebbly]

hi stormy13,would the op be able to swap out for a cheaper ati mobility card?

 

[Edelberto]

I am trying to load the laptop/notebook version. Here is the driver version provided by Dell: Ver 7.15.11.7529

 

[pebbly]

try thesehttp://www.nvidia.com/object/notebook_winvista_win7_x64_195.62_whql.html

 

[stormy13]

hi stormy13,would the op be able to swap out for a cheaper ati mobility card?

Even if you could find one for sale it isn't worth the hassle and expense,

Notebookcheck: Upgrade / Replace a Notebook Video Card

 

[Edelberto]

I know I can upgrade the video card but from what I have seen it would have to be Nvidia 9M series. I was looking at the 9800M GTS. Anyway, I will have to find out what motherboard is on this thing. Cannot find any documentation to the Dell site. I will have to take it apart see what it is. Maybe that will help.

 

[stormy13]

Save yourself the trouble, unless you want to basically pay through the nose for one. It isn't like you can walk into just any computer store and buy a laptop video card. As far as the 9800M GTS I managed to find one so far on ebay,

Nvidia 512MB GeForce 9800M GTS Video Card on eBay.ca (item 110456079209 end time 08-Feb-10 11:48:48 EST)

for the small gain to be had over what you already have, it isn't worth it.

 

[stevenlibby]

Did you ever find a resolution to this problem?

I had the same issue when I upgraded to Windows 7 32-bit a few months ago. I even found a thread that talked about this issue and gave instructions on which Nvidia driver to download and how to manually modify the INF file so it would be recognized for this hardware. Unfortunately, after doing all that successfully, I still had the same problems.

The screen would go black every few minutes followed by a recovery message-- it got very annoying and I ended up going back to Vista. I'd really like this to get resolved and I'm getting mad at Dell for not fully supporting this high-end machine on Windows 7. We really like it and use it as our only TV in the house but this issue is very troubling. I'm trying to be patient, waiting for Dell to provide a driver that works but the longer I wait, the less likely it seems.

COME ON DELL, PROVIDE A DRIVER FOR WINDOWS 7 THAT WORKS ON THE XPS ONE A2420!!!!

I work in software development so I can and will influence others and my high regard for Dell is dropping rapidly.

 

[Edelberto]

Dell XPS One A2420 64 bit

Yes, I did resolve the problem. I had to modify the Nvidia .inf file. I am currently running Windows 7 64bit with the latest Nvidia driver for my 9600M GT. I will be glad to show you how but need to find out what your system board hardward ID number is. Mine is 90131043.

 

[Coolness]

Yes, I did resolve the problem. I had to modify the Nvidia .inf file. I am currently running Windows 7 64bit with the latest Nvidia driver for my 9600M GT. I will be glad to show you how but need to find out what your system board hardward ID number is. Mine is 90131043.

I dont think you should post that.