HELP! Windows Experience Index not working at ALL.

[danzo337]

Hi all,

Tried searching the forums but could not seem to find anyone with the same kind of problem I've ran in to.

For whatever reason, I can't get a Windows Experience Index rating. When I open my Computer properties, it's just blank and when I go through the control panel to try and rate my computer, it does nothing when I click the button "Rate this computer."

Now, I recently been going through some hardware changes and it appears that perhaps something glitched in the process.

Anyone have an idea of what may have caused this? Maybe I need to delete a log of some sort and let it redetect my hardware?

Any input would be appreciated; thanks~!

Here are some screens:

 

[Frostmourne]

Run Winsat - ? at an elevated command prompt and choose the tests or the whole set that you want to run.

 

[danzo337]

Run Winsat - ? at an elevated command prompt and choose the tests or the whole set that you want to run.

Ran the Winsat but still nothing showing up..

 

[ignatzatsonic]

What onscreen error message did you get when you could not run Winstat?

 

[danzo337]

Didn't give me an error message, closed quickly at the end before I could read if there were any errors, no popups.

I deleted the DataStore files in the Performance folder and am now able to run the WEI rating normally but have another problem now.

Happens right at the end after all the tests are done..

 

[mxosder16]

Are you sure you ran in an Elevated Command Prompt?

 

[danzo337]

Are you sure you ran in an Elevated Command Prompt?

Good eye.

The error:

And nope, I don't use Kaspersky,and yes I am Activated.

 

[danzo337]

Currently running an SFC scan... will post results shortly.


Results:

"Windows Resource Protection did not find any integrity violations."

Sounds good?

 

[mxosder16]

Sounds good?

Yes, that is what it is supposed to say

 

[danzo337]

Any one know a fix to this?

 

[Tepid]

And you actually ran

winsat formal

from an elevated command prompt?

You ran sfc /scannow

Check the permissions of the DataStore folder?

 

[danzo337]

Checked out the permissions, gave full access to all, clean-booted, re-did WinSAT..

Error still exists. It would appear that all the scans are fine, but the problems is that it is stuck while trying to save and apply to WEI?

 

[Tepid]

if you look in the datastore folder,, does it appear to be recreating all the xml files?
Do you remember how many were in there?

Also,, did you ever have Kaspersky installed on that system?

What AV are you running? Have you ever had any AV installed on that system at all at any time?

What were they specifically?

Every post or page I am finding relates back to KAV. But this may be a problem with other AV as well.

 

[a911master]

I had the same problem with wei but that was my graphics card and ram

 

[danzo337]

I am using Avast + I am on a clean-boot right now. My WEI worked fine before through many hardware changes until now; after I overclocked my CPU, I wanted to check out my WEI but it had stopped working properly.

I just tried reinstalling my GPU drivers, double checked my CPU drives through device manager, and yes, the XML files are recreating themselves.

I am trying to allow full control through the properties but Windows isn't allowing me.

The tests run fine, it's just at the end, something is not letting the .cpp file write into the windows folder I believe.

 

[Tepid]

I don't know,, I would uninstall Avast and try again

Then I would stop overclocking and try that.

There could be a number of reasons for this issue, with all the changes you have made, something broke it, narrowing it down, won't be easy.

 

[danzo337]

Well the overclock is where I want it to be now and stable.

As for uninstalling Avast, no reason for that as WEI was working fine before and I've tried doing WEI with cleanboot (only MS programs running.)

Oh well, this is why it's just easier to go with MAC.

Windows still persistant in giving people headaches.

 

[Tepid]

So far every post out there in regards to this error is caused by KAV.
It only stands to reason that it is Avast possibly causing the issue, and not Win7.
However, it is also possible that with all the changes you made and the Overclocking that something corrupted... again,, not a win7 issue.

I say,, have fun with your Mac.. see ya.

 

[haryset]

danzo, i have problem same with you, windows can't experience index, so iam running in prompt model to cek problem hardware . end sure its not problem with hardware . when i see error in saving , its mean experience indeks is running but cannot save for file , so i was runing disk properti on c: where my system windows , than tab tool than run defragment disk
and the problem was end . your Kaspersky is'not guilty

 

[ymo1965]

I know this is an old thread but if anyone still has this issue and not sure what to do, i just wanted to add this to try incase your despirate for help. I found out that it was the Virtu iGPU software that was causing this issue for me. The WEI test would always stop during the directx 10 tests. If you have the Virtu MVP software installed and you see it on your list of hidden icons (near the clock) then right click it and temporarily disable it with the option that appears. Then re-run the WEI test and it should hopefully work for you. It did for me (im using win7 64bit)

Good luck