Trouble with crash HD5850 With Windows 7 64-bit

[Garhardy]

I was wondering if anyone would be able to give me a hand or some advice to what they think this problem could be. I think it is a Driver error with ATI. Here is the problem, When i log a game i like to play or even if i am just searching the internet. My screen will go black and all sounds will halt. It stays in a black screen for about 1 minutes and 30 seconds. Then the game or internet will resume. If i alt tab there will be a windows notification that ATI driver had a problem and has recovered. But sometimes if i log into a game it will do it on and off the whole time. sometimes as close together as 1 minutes or as far apart as 2 Hours.

OS: Windows 7 64 bit
CPU: AMD PHenom x4 965 3.4 ghz
MOBO: ASUS MB-M4A79XTD-EVO
GPU: MSI R5850-PM2D1G OC Radeon HD5850 1GB PCI
PSU: Kingwin MACH 1 700W ATX 12V


My Cpu temps never top 50 degrees, and my gpu idles 34-36. and top at 60-65 usually.

 

[TGSoldier]

Download and install the latest ATI Driver

https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/drivers/9-12_vista64_win7_64_dd_ccc_wdm_enu.exe

 

[Garhardy]

Ok i will give it a try. I just installed the video card 5 days ago. i thought i already updated the drivers, But i will double check when i get home.

 

[Garhardy]

So i updated to the most recent drivers and i still have the same problem. When i boot up a game it happens like 3-4 times consecutively, picture on screen freezes and sounds stops, then the screen turns black, and the card resets and it says the driver has crashed and recovered, and as soon as it recovers it crashes again. Anything else i can try?

 

[Garhardy]

Bump

 

[jfar]

Can you post a picture from your Device Manager of what Driver you have installed
as per this picture, Please.

Post A Screenshot,http://www.sevenforums.com/general-discussion/4337-preferred-method-uploading-posting-screen-shots.html

 

[Garhardy]

Will do as soon as i get home from work!

 

[stormy13]

Going to sound like a stupid question, but did you remember to both power connectors on the video card to the power supply?

And if yes did you use two of the 6 pin PCI-E cables that came with your power supply, or the molex adapters that came with the card?

 

[Garhardy]

Yes both power supply connectors are connected. and i use 2 x 6 pci-e

 

[Garhardy]

Here is the screen shot

 

[jfar]

Hi,Yes that is the same as the one I posted, I was just checking to see if you thought you had installed
the latest one but an older one was in place, but alas the correct one is there or should I say the latest one.

Ok, go to the Motherboard site and download and install everything that is available for the motherboard,

http://support.asus.com/download/download.aspx?SLanguage=en-us

 

[MosheMartian]

While your power supply may have the correct adaptors, it may not be powerful enough to support both a 140watt CPU and your graphics card, etc.... Make sure you have at least an 850Watt PS, but a 1000Watt PS would be better. And use a brand name PS also, such as Antec,Cooler Master, OCZ, or ABS. If you go cheap on your PS you get what you pay for.

 

[Frostmourne]

While your power supply may have the correct adaptors, it may not be powerful enough to support both a 140watt CPU and your graphics card, etc.... Make sure you have at least an 850Watt PS, but a 1000Watt PS would be better. And use a brand name PS also, such as Antec,Cooler Master, OCZ, or ABS. If you go cheap on your PS you get what you pay for.

The CPU stepping for the 965 is now 125w TDP, unless the OP has the original version. Update all your drivers with the guide in my sig, and use driver sweeper when necessary.

 

[jfar]

Have you gone to the site I gave you, and if so how did you get on?

 

[Frostmourne]

Have you gone to the site I gave you, and if so how did you get on?

Those drivers tend to be outdated. You only need the chipset. The sound and GPU can be found elsewhere.

 

[jfar]

Ok you look after him so, you know best.

 

[Frostmourne]

Ok you look after him so, you know best.

Tag team works better.

 

[Garhardy]

I have not had a chance to do that yet. When i get a chance after work i will post an update. and yea the cpu is 125w. i am pretty sure the power supply i have could handle it.

 

[Garhardy]

I had already used device manager and update the driver through the internet with every component.

 

[MosheMartian]

While your power supply may have the correct adaptors, it may not be powerful enough to support both a 140watt CPU and your graphics card, etc.... Make sure you have at least an 850Watt PS, but a 1000Watt PS would be better. And use a brand name PS also, such as Antec,Cooler Master, OCZ, or ABS. If you go cheap on your PS you get what you pay for.

The CPU stepping for the 965 is now 125w TDP, unless the OP has the original version. Update all your drivers with the guide in my sig, and use driver sweeper when necessary.

What I said still stands. He/she needs an adequate power supply.