Chronic BSOD Windows 7 upgrade

R

r22hawk

New member
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Hi all - thanks for your help. I recently upgraded from Vista to Windows 7 Home Premium (64bit). All is well except when I try to copy&paste/move/delete anything from c: or c:/program files. Each instance results in the same BSOD: BAD_POOL_HEADER. Error code starts with: 0x19.
Is this an admin rights issue ? I don't see this for anything outside of c:/..

I've been considering reinstalling Windows 7 Upgrade, but I'm afraid I'll lose my data.

Any help is greatly appreciated.
Ryan
 

My Computer

OS
Windows 7 Home Premium
r22hawk said:
Hi all - thanks for your help. I recently upgraded from Vista to Windows 7 Home Premium (64bit). All is well except when I try to copy&paste/move/delete anything from c: or c:/program files. Each instance results in the same BSOD: BAD_POOL_HEADER. Error code starts with: 0x19.
Is this an admin rights issue ? I don't see this for anything outside of c:/..

I've been considering reinstalling Windows 7 Upgrade, but I'm afraid I'll lose my data.

Any help is greatly appreciated.
Ryan
Click to expand...

Hi and welcome.
It seems that your pool header is corrupted from the install.
Here is a MSN link but it doesn't say much.
LINK


How much memory do you have?

The only suggestion that may work before considering a reinstall is to open the DOS command prompt "CMD" Run as Admin and type
sfc /scannow

This scan key files and actually will repair them it it finds any incorrect.
Try this and then we can move on to other ideas.

If you can you can send a copy of your minidump file.

Anyone else have any suggestions?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 10 Pro
CPU
Intel i5
Motherboard
I have a fatherboard
Memory
I'm old and lost a few chips
Graphics Card(s)
Yup
Sound Card
Yup
Monitor(s) Displays
Samsung 32" UHD
Screen Resolution
3840 x 2160
Hard Drives
Samsung 860 EVO drives
PSU
450 Watt and some fans that blow
Case
Small tower
Cooling
Yes I am cool. lol
Keyboard
Who needs a keyboard?
Mouse
Logitech Laser G7 wireless
Internet Speed
Zippy fast UP and DOWN
Antivirus
I got a shot
Browser
The new Improved EDGE 2020
Thanks for the quick reply Iggy. I have 4gb of memory. I ran scannow and it did not find any integrity violations. My minidump file (memory.dmp) is very large (448mb), is there a specific portion you're interested in ?

Thanks again.
Ryan
 

My Computer

OS
Windows 7 Home Premium
r22hawk said:
Thanks for the quick reply Iggy. I have 4gb of memory. I ran scannow and it did not find any integrity violations. My minidump file (memory.dmp) is very large (448mb), is there a specific portion you're interested in ?

Thanks again.
Ryan
Click to expand...


WOW!
If it is that large I'm not sure. Can someone suggest next step for r22hawk?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 10 Pro
CPU
Intel i5
Motherboard
I have a fatherboard
Memory
I'm old and lost a few chips
Graphics Card(s)
Yup
Sound Card
Yup
Monitor(s) Displays
Samsung 32" UHD
Screen Resolution
3840 x 2160
Hard Drives
Samsung 860 EVO drives
PSU
450 Watt and some fans that blow
Case
Small tower
Cooling
Yes I am cool. lol
Keyboard
Who needs a keyboard?
Mouse
Logitech Laser G7 wireless
Internet Speed
Zippy fast UP and DOWN
Antivirus
I got a shot
Browser
The new Improved EDGE 2020
Hello,

Its actually read the Memory Dump which used to be huge. I will show you how to set the Minidump so we have have a look at it

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. In the Write debugging information list, click Small memory dump (64k).
Once its setup wait for the crash once you get the crash check under C:\Windows\Minidump folder

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
Thanks Captain. Here's my minidump file post-bsod. Couldn't upload .dmp so changed the extension. Let me know if this doesn't work, I'll be sure to check back in case there's something else I can do. Thanks for your help...
 

My Computer

OS
Windows 7 Home Premium
Capt Jack,
My system shows 128 KB as minidump size rather than 64 kb.

Is there a difference in the minidump size for different Win 7 versions?

Makes absolutely no difference, I'm just curious.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
r22hawk said:
Thanks Captain. Here's my minidump file post-bsod. Couldn't upload .dmp so changed the extension. Let me know if this doesn't work, I'll be sure to check back in case there's something else I can do. Thanks for your help...
Click to expand...

Hello,

I guess the problem is with MPRIFL.SYS which belongs to Folder LockBox uninstall it and see whether that makes any difference. Download Malwarebytes and run a complete scan to make sure it clean. Make sure all the drivers are up to date. Uninstall any third party Antivirus / Firewall installed in your system and see whether that makes any difference. Check whether you have any BIOS updates

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Click to expand...

Update the following Driver

Code: 
purendis.sys Thu Jan 03 06:09:32 2008
pnarp.sys    Tue Apr 01 14:14:59 2008

Bugcheck Analysis

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa8009a09000, The pool entry we were looking for within the page.
Arg3: fffffa8009a09a10, The next pool entry.
Arg4: 0000000004a10000, (reserved)
Debugging Details:
------------------

BUGCHECK_STR:  0x19_20
POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800030af0e0
 fffffa8009a09000 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff80002faa6d3 to fffff80002e78f00
STACK_TEXT:  
fffff880`06ded628 fffff800`02faa6d3 : 00000000`00000019 00000000`00000020 fffffa80`09a09000 fffffa80`09a09a10 : nt!KeBugCheckEx
fffff880`06ded630 fffff880`011170d6 : fffffa80`08a7d010 fffffa80`043a4cc0 fffffa80`656e6f4e fffffa80`09a09010 : nt!ExFreePool+0xda4
fffff880`06ded6e0 fffffa80`08a7d010 : fffffa80`043a4cc0 fffffa80`656e6f4e fffffa80`09a09010 fffffa80`043a4cc0 : MPRIFL+0x60d6
fffff880`06ded6e8 fffffa80`043a4cc0 : fffffa80`656e6f4e fffffa80`09a09010 fffffa80`043a4cc0 fffffa80`08a7d010 : 0xfffffa80`08a7d010
fffff880`06ded6f0 fffffa80`656e6f4e : fffffa80`09a09010 fffffa80`043a4cc0 fffffa80`08a7d010 00000000`00000004 : 0xfffffa80`043a4cc0
fffff880`06ded6f8 fffffa80`09a09010 : fffffa80`043a4cc0 fffffa80`08a7d010 00000000`00000004 fffff800`03179477 : 0xfffffa80`656e6f4e
fffff880`06ded700 fffffa80`043a4cc0 : fffffa80`08a7d010 00000000`00000004 fffff800`03179477 00000000`00000004 : 0xfffffa80`09a09010
fffff880`06ded708 fffffa80`08a7d010 : 00000000`00000004 fffff800`03179477 00000000`00000004 fffff800`0319d080 : 0xfffffa80`043a4cc0
fffff880`06ded710 00000000`00000004 : fffff800`03179477 00000000`00000004 fffff800`0319d080 fffffa80`06c40010 : 0xfffffa80`08a7d010
fffff880`06ded718 fffff800`03179477 : 00000000`00000004 fffff800`0319d080 fffffa80`06c40010 fffffa80`043a4d58 : 0x4
fffff880`06ded720 fffff800`0316f50f : fffffa80`0496dc10 00000000`00000000 fffffa80`03f5bb10 00000000`00000001 : nt!IopParseDevice+0x5a7
fffff880`06ded8b0 fffff800`03174876 : fffffa80`03f5bb10 fffff880`06deda30 fffffa80`00000040 fffffa80`039dcf30 : nt!ObpLookupObjectName+0x32f
fffff880`06ded9b0 fffff800`0317b587 : fffffa80`0494b800 00000000`00000001 00000000`00000001 00000000`078f73b0 : nt!ObOpenObjectByName+0x306
fffff880`06deda80 fffff800`031942a4 : 00000000`078c5b78 fffff880`00060080 fffff880`06dedb60 00000000`0d59d590 : nt!IopCreateFile+0x2b7
fffff880`06dedb20 fffff800`02e78153 : fffffa80`08f16b60 fffff880`06dedca0 00000000`0d59d5f8 fffff880`06dedbc8 : nt!NtOpenFile+0x58
fffff880`06dedbb0 00000000`77b101ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0d59d558 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b101ea

STACK_COMMAND:  kb
FOLLOWUP_IP: 
MPRIFL+60d6
fffff880`011170d6 ??              ???
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  MPRIFL+60d6
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: MPRIFL
IMAGE_NAME:  MPRIFL.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  46c74f24
FAILURE_BUCKET_ID:  X64_0x19_20_MPRIFL+60d6
BUCKET_ID:  X64_0x19_20_MPRIFL+60d6

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
The Captain always saves the ship.
Thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 10 Pro
CPU
Intel i5
Motherboard
I have a fatherboard
Memory
I'm old and lost a few chips
Graphics Card(s)
Yup
Sound Card
Yup
Monitor(s) Displays
Samsung 32" UHD
Screen Resolution
3840 x 2160
Hard Drives
Samsung 860 EVO drives
PSU
450 Watt and some fans that blow
Case
Small tower
Cooling
Yes I am cool. lol
Keyboard
Who needs a keyboard?
Mouse
Logitech Laser G7 wireless
Internet Speed
Zippy fast UP and DOWN
Antivirus
I got a shot
Browser
The new Improved EDGE 2020

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Seems to have done the trick! I removed that MyLockbox program and Malwarebytes found 1 infected item. Rebooted and my steps to recreate didn't cause BSOD this time. Big thanks to the Captain and Iggy, I'm very impressed with your willingness to help out!
Ryan
 

My Computer

OS
Windows 7 Home Premium
No Problem Ryan !! We are always happy to help !!

- Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
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