toshiba satellite pro s500 crashing (64 bit, Win7)

[fidelito]

My computer is crashing while browsing with IE. here is file dump (if I did it right...) attached. Computer is few months old, came in with Win 7 installed, have upgraded bios several times, windows upgraded as recommended.

 

[zigzag3143]

My computer is crashing while browsing with IE. here is file dump (if I did it right...) attached. Computer is few months old, came in with Win 7 installed, have upgraded bios several times, windows upgraded as recommended.

These were caused by netr28ux.sys your Ralink Lan wireless driver. I would download and install a fresh copy.

Let us know if you need help with that

Ken

BugCheck A, {fffff6fb402000b0, 2, 0, fffff8000307c911}
Probably caused by : netr28ux.sys( netr28ux+b214 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck A, {fffff6fb405f0058, 2, 0, fffff8000307c911}
Probably caused by : netr28ux.sys ( netr28ux+b214 )

 

[Bill2]

Had a look at your dump file.

1) The STOP 7F, 0x00000008 error may occur because of a processor error. You can verify if your processor is fine by following the instructions on this page.

Stop 7F, 0x00000008 (double-fault) error occurs because of a single-bit error in the ESP register

2) Other than that, try resetting your bios to the default state.

3) A faulty RAM module may also be responsible. Run memory diagnostics (memtestx86) to check your RAM.

 

[fidelito]

I did instal new driver for my atheros wlan adapter from toshiba website (Win 7, 32/64 bit). It is working right now with chrome browser (last few days looked to me that it is less likely to crash with chrome than with IE). I will see is it working for me in the next few days....

 

[fidelito]

Computer did not crash (by now) anymore. Hope this was fix to my problem. Thanks to all for the effort, and helping me out. Now I am guy with my computer working properly.

 

[fidelito]

it is crashing again...

It is crashing again. I did install this DMP file collecting tool, so here are attached DMP files from that tool. However, in that folder containing dmp's I could not find files dated today, but maybe this will help. Something is going on with upload of files, it is a bit more of 4 Mb in zip format and I cannot upload it. I am getting upload error in end of upload (in attachment upload window).

 

[fidelito]

I cannot upload zipped dmp files attached to mail. Is there problems on server or did I make some mistake? First time it worked from the first time, now it is not working (upload I mean).

 

[Jonathan_King]

Make sure the zip folder is under 8MB.

 

[fidelito]

Here is dmp files attached. It only few last ones, but hope somebody could explain what is going on inside my computer.

 

[Jonathan_King]

Still looks like your network drivers I think. This time your Atheros ones.

However, I'm wondering if that's not the real cause. I have seen anti-virus programs point to network drivers also.

So, update your Atheros network drivers, and uninstall them and install a fresh copy. If the BSODs continue, remove Kaspersky completely. Run this removal tool: http://support.kaspersky.com/downloads/utils/kavremover10.zip

Then download and install Microsoft Security Essentials.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 21 04:44:27.704 2010 (GMT-4)
System Uptime: 0 days 0:18:08.296
BugCheck 7F, {8, 80050033, 6f8, fffff80002c47e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 21 03:54:15.528 2010 (GMT-4)
System Uptime: 0 days 0:49:36.136
BugCheck 7F, {8, 80050033, 6f8, fffff80002c84e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May 20 15:00:04.140 2010 (GMT-4)
System Uptime: 0 days 0:24:16.748
BugCheck 7F, {8, 80050033, 6f8, fffff80002c3be58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May 20 13:44:52.428 2010 (GMT-4)
System Uptime: 0 days 1:19:29.646
BugCheck 7F, {8, 80050033, 6f8, fffff80002c46e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 19 15:47:43.818 2010 (GMT-4)
System Uptime: 0 days 4:25:26.410
BugCheck 9F, {3, fffffa80048f88a0, fffff80000b9c518, fffffa800466d010}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 10:12:42.445 2010 (GMT-4)
System Uptime: 0 days 0:49:28.052
BugCheck 7F, {8, 80050033, 6f8, fffff80002c57e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 14:09:43.934 2010 (GMT-4)
System Uptime: 0 days 0:36:35.541
BugCheck 7F, {8, 80050033, 6f8, fffff80002c47e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 14:59:38.828 2010 (GMT-4)
System Uptime: 0 days 0:40:08.435
BugCheck 7F, {8, 80050033, 6f8, fffff80002c9ce58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 15 20:35:22.165 2010 (GMT-4)
System Uptime: 0 days 4:10:57.772
BugCheck 9F, {3, fffffa80048d9060, fffff80004052518, fffffa8008929bd0}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 14 17:43:44.911 2010 (GMT-4)
System Uptime: 0 days 15:36:56.129
BugCheck 9F, {3, fffffa80048da060, fffff80000b9c518, fffffa80071a6790}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu May 13 15:45:05.167 2010 (GMT-4)
System Uptime: 0 days 4:08:52.774
BugCheck 7F, {8, 80050033, 6f8, fffff80002c87e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun May  9 13:13:38.377 2010 (GMT-4)
System Uptime: 0 days 2:54:32.595
BugCheck 7F, {8, 80050033, 6f8, fffff80002c50e58}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

 

[fidelito]

I disabled atheros wlan modem, tried to work through the internet (through wire) and it crashed again. Before that I did remove one memory module out, it did crashed, then changed remained memory module with removed one, crashed again (so it is not memory module or both modules are no good and that seems to me very unlikely), so I assume it is not memory. I will try to post last dmp file of last crash (without atheros wlan).

 

[fidelito]

Yeah, and I did forget to say in my previous post I do run zone alarm (not Kaspersky) on my computer, could that be the cause of my problems? And I cannot upload files again, is that my computer or smoething else again?

 

[Jonathan_King]

Yes, remove ZoneAlarm.

 

[fidelito]

I did remove zone alarm and installed free AVG 9 instead of it. Everything works perfectly by now, no single crash anymore in almost 2 days of work on computer. It must have been Zone alarm making all this trouble - and on the first sight it really looked as hardware glitch (I did install ZA on my computer because I wanted to use my subscription to the end). It is interesting I did install at first comodo (instead of ZA), but I could not make my WLAN device work at all with it. Maybe it was because of repeatedly installation of different drivers on WLAN devices, but after making system restore of two days back and removing zone alarm and instalation of AVG everything works perfectly (by) now. As it should be - after all.

 

[Jonathan_King]

ZoneAlarm often creates network issues, I've learned that much. When the dmp blames netio.sys, first thing check for evidence of ZA.

I'm glad to hear you've got things working now.