Hard disk 301 error

[goku2000u]

I have Windows 7 Compaq Presario CQ61 and it first happened when I was on Youtube, I left the laptop sitting for a bit, then I come back and the screen was completely black. Everytime I turn it on, I get a message saying Hard Disk 301 and it tells me to run a Hard Disk Test but it failed, and I just bought this laptop recently.

Could it be that one of the reason is that I uninstalled Norton Antivirus and was attacked by a Trojan? (The reason I uninstalled it, the antivirus was already expired and kept getting pop ups.) Is there a way to reformat the disk or something? Because I'm a little bit good at computers but I don't know how to repair a hard drive. Help will be much appreciated. Thanks.


Mike

 

[Petey7]

It would be nice if you told us exactly what hard drive you have. Usually a virus won't cause physical damage to a hard drive. It sounds like the hard drive might be failing. No, age does not matter. It can happen at anytime.

 

[karlsnooks]

I have Windows 7 Compaq Presario CQ61 and it first happened when I was on Youtube, I left the laptop sitting for a bit, then I come back and the screen was completely black. Everytime I turn it on, I get a message saying Hard Disk 301 and it tells me to run a Hard Disk Test but it failed, and I just bought this laptop recently.

Could it be that one of the reason is that I uninstalled Norton Antivirus and was attacked by a Trojan? (The reason I uninstalled it, the antivirus was already expired and kept getting pop ups.) Is there a way to reformat the disk or something? Because I'm a little bit good at computers but I don't know how to repair a hard drive. Help will be much appreciated. Thanks.


Mike

Help us out here. I recommend following program to provide you with the info that you need to fill out your "system specs"

​

SPECCY- System Information Tool
http://www.piriform.com/speccy

FREE. Operating System, CPU and Temp, Ram, Motherboard, Graphics, Hard Drives, Optical Drives, Audio, Peripherals, Network info.
Simply put—this is the best and it’s free!


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Now here are some links related to hard disk testing:
Hard drive diagnostics and utilities Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
latest diagnostic software and utilities from the manufacturer of your hard drive(s).


Conner
Fujitsu
Hitachi
IBM
Maxtor
Quantum
Samsung
Seagate
Toshiba
Western Digital

Hitachi Drive Fitness Test
http://www.hitachigst.com/hdd/support/downloads/dft32_v416_b00.iso
tests SCSI, IDE and SATA drives without overwriting data

Seagate SeaTools
SeaTools | Seagate
Comprehensive, easy-to-use diagnostic tool. Determine condition and examine physical service of a disk drive.

Seagate DiscWizard
DiscWizard | Seagate
Add a new hard drive. Copy all the data and operating system from an old drive to the new one which will be bootable. Partition and format a new drive.

 

[goku2000u]

Hard Disk

Sorry it's a SMART disk. So is there anyway I can repair it?

 

[theog]

Have run the tests Karlsnooks give you?

 

[Petey7]

Sure you can repair it if you have a clean room (not like a room that has been cleaned, but one that has absolutely no contamination it what-so-ever, and has it's environment completely controlled). That is the conditions used when HDD are made and repaired by professionals. Considering how much time and money goes into creating these conditions, it would be much cheaper to buy a new hard drive.

 

[NTFS]

Try running a Linux live cd and see if your files can be accessed.

 

[Petey7]

That is an interesting idea NTFS.

Can you actually boot into Windows? If not an Unbuntu Live CD will let you run the Ubuntu operating system without a working hard drive and may let you access your important files.

https://help.ubuntu.com/community/LiveCD

 

[theog]

Why use linux, when you can use Vista or Windows 7.

http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html

 

[muskane]

hard disk 1 (301) error

It would be nice if you told us exactly what hard drive you have. Usually a virus won't cause physical damage to a hard drive. It sounds like the hard drive might be failing. No, age does not matter. It can happen at anytime.

I have Windows 7 Compaq Presario CQ61 and Everytime I turn it on, I get a message saying Hard Disk 301 error (in dos) and it tells me to run a Hard Disk Test and fail but when i press ESC it goes to normal windows 7 and i can used it as normal way. Please help me to remove this error.

 

[writhziden]

Please start your own thread, muskane. Post whether you can get to the Advanced boot options by repeatedly tapping F8 immediately after hitting ESC following the error message.

You may also find Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English) of interest.

 

[jumanji]

Hi muskane, welcome to SevenForums. That you have posted in this thread indicates that you have gone through this thread in search of a solution. That is good.

While trying to educate myself on this problem, I have also run through your post in a similiar thread in techarena forum. So you have also gone through that thread.

I am also sure you would have googled on this problem ( just like I did ) and assimilated all available information.

1. This error message seems specific to HP/Compaq systems and frequently encountered by many. So this seems to be specific to the SMART implementation by HP/Compaq.

2. In some cases the hard drive was indeed failing.

3. In most cases the diagnostics passed the hard disks as having no problems, but the system continued to give out the error messages.

4. In atleast one case, even after replacing with a new HDD the system continued with the same error message.

So I would say no specific solution seems to have emerged (to my knowledge), except the usual sermonizing, that you should immediately backup all your data on your drive, update the BIOS and drivers, check the HDD is properly seated etc.,

Do all that plus check your HDD with the HDD manufacturer's diagnostic/repair tool ( rather than limiting to the HP/Compaq tool ) and above all contact HP/Compaq Service and Support.

Inasmuch as this is specific to their products, they should know better and should it be under warranty still, they should replace the HDD if need be.

 

[muskane]

- FIRST ERROR WHILE I OPENING LAPTOP (MESSAGE ON BLACK SCREEN)

* Serial number not found

- AFTER THAT ANOTHER MESSAGE ON BLACK SCREEN

*Smart hard disk error
the smart hard disk check has detected an imminent failure. to ensure not data loss please backup the content immediately and run the Hard disk test in system diagnostics.

Hard disk 1 (301)
F2 system diagnostics
Enter Continue stratup For more information please visit:- www.hp.com\go\techcenter\startup

-NOW IF I ENTER WINDOWS WILL RUN AS NORMAL
AND AGAIN IN WINDOW I CAN SEE AN ERROR MESSAGE SAYING

* windows detected a hard disk problem

-BUT IF I CANCEL THE ERROR MY LAPTOP WILL RUN AS NORMAL PROCEDURE.
- ALL THIS HAPPEN BECAUSE OF WINDOW VISTA WHICH WAS IN TRIAL VERSION FOR 30 DAYS AND WISH TO INSTALL IN THE LAPTOP AND DID. WHILE I WAS ON THE PROCESS FOR VISTA INSTALLATION I DELETED ALL THE RECOVERY AND GENUINE FILE FROM THIS LAPTOP HARD DISK NOW SOME SAYS THERE IS SECURITY PROTECTION THAT'S WHY IT HAPPENS LIKE THIS BUT STILL IN CONFUSION. PLEASE HELP ME IF I INSTALL NEW HARD DRIVE WILL IT BE OKEYA. WHEN I SEARCH ON HP WEBSITE IT SAYS HARD DISK ERROR BUT STILL I CAN RUN MY WINDOWS.

 

[bjmac10]

I have recently been through a Hard Disk Error 301 problem personally and I'm telling you this now, you need to back up your files that you want to keep. After that is done, if you have a system restoration disk, great! If you do not have a system restoration disk, you need to make one. Once that's done, you must buy a new hard drive. The Hard Disk Error 301 is not an error about software or viruses, it's a physical deformity of the hard disk. Replace the hard drive and use the restoration disks to format the drive like a new computer. Afterwards, transfer your files back to your computer. I would also recommend that you move your laptop as little as possible while it's on. This will keep the disk from being physically damaged, thus keeping your computer from receiving another Error 301.

 

[muskane]

Nearly 6 month from i am having this error problem just in dos (opening) and then after i can be able to use as normal. I have also seen lot of other memeber who got error 301 couldn't able to re-open there laptop. I know DM software for bad-sector and cluster . I have used it and it works but not in now a days pc/laptop.

 

[muskane]

But any way thanks for your help. I am not worried about 301 error because now i am thinking of upgrading my HDD too. Another big issue i have got is SERIAL NUMBER NOT FOUND. One of the sevenforums member told me to change the HDD with hope of getting back SERIAL NUMBER. Recently i turn the laptop without having HDD but still the SERIAL NUMBER NOT FOUND error remain the same. If we know about it please help me.
thank you