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Windows 7: my WD My Book wont load on my computer

14 Jan 2017   #1

64 bit - Windows 7
my WD My Book wont load on my computer

Hope anyone can help me.

I got a My Book 1140 (2TB), when I connect it to my computer (also tried on 2 other laptops),

1. Appears listed on the hard drive, but does not load. The bar that determines the space of the used or free disk does not appear. And if I click on it, tells me the perimeter is incorrect so cannot access to the WD My Book

2. Also on the COMPUTER MANAGEMENT, doesn't appear under volume but it does under disk management is the one call Disco 1, but cannot open it.

I also use the WD Data LifeGuard Diagnostics, told me have some bad sector, so I fix them, unplug and plug the USB and same error, wont load, sometimes wont even appear or the computer tells me need to format, I click on format (don't want to erased) and tells me the WD My Book is not connect it

Any Ideas?


My System SpecsSystem Spec
14 Jan 2017   #2

Windows 7 HP 64

Welcome to the forum.
Bad sector and / or bad block is a bad signal.
Is it new? Do you have data on it?
My System SpecsSystem Spec
14 Jan 2017   #3

64 bit - Windows 7

Hi Megahertz07, thanks for the welcome :)

It does have data about 1 TB (is a 2TB HD), is not new (2013). After waiting the WD My Book appear on the Volume section. but the File system saids is a RAW.

I read that I should run CHKDSK command so, I did (still running)

My System SpecsSystem Spec

14 Jan 2017   #4

Windows 7 HP 64

I would say that your disk is dead.
Don't try to fix it.
Ask Jumanji for help. He is the disk guru.
My System SpecsSystem Spec
14 Jan 2017   #5

64 bit - Windows 7

Oh thanks, not sure how to write to him, don't see a contact message icon to write him
My System SpecsSystem Spec
15 Jan 2017   #6

Windows 7 Home Premium 32 bit

it is now more than 12 hours since you started CheckDisk. Has it completed?

What is the status after checkDisk completed? ( Do not abort checkdisk for any reason. Let it complete)

After checkdisk completes post a screenshot of Windows Disk Management.

Follow the guidelines here to post an untruncataed screenshot with all the information clearly visible. Disk Management - Post a Screen Capture Image
Snipping Tool How to Use the Snipping Tool in Vista
Upload to Seven Forums: Screenshots and Files - Upload and Post in Seven Forums

Upload only to SevenForum servers.
My System SpecsSystem Spec
15 Jan 2017   #7

64 bit - Windows 7

Thanks for your help Mr. Jumanji, the CheckDisk finish hours ago, since I didnt close the window could do the screenshot it is in spanish, but the translation can be something like this:

0 undetected files recovered.
USN Journal check completed
Correct errors in the reflection of the master file table <MFT>
Fixing errors in the volume bitmap.
Windows has made some corrections to the file system.

19534880703 KB of total disk space
1333420428 KB in 1526670 files
615940 KB in 143933 indexes
0 KB in bad sectors
19558559 KB in use per system
The log file has occupied 65536 kilobytes
617488476 kb available on disk

4096 bytes in each allocation unit
488370175 allocation units on total disk
154372119 allocation units available on disk

After it finish a friend told me to try EaseUS Data Recovery, since it will not erase the information, but supposedly try to recover information, it is 74%, however it does not show anything on the screen, I do not know if it will do when it reaches 100% (I took a screenshot of it too).

Thanks again.

Attached Files
File Type: docx screenshot.docx (173.3 KB, 4 views)
My System SpecsSystem Spec
15 Jan 2017   #8

Windows 7 HP 64

Jumanji gave you instructions to post a snapshot. Please follow them.
My System SpecsSystem Spec
15 Jan 2017   #9

Windows 7 Home Premium 32 bit

Screenshot with Snipping Tool > Save as jpg > upload to Seven Forums.

Please read again on how to upload and insert it in the post. Screenshots and Files - Upload and Post in Seven Forums

Anyway after EaseUS finishes, shut down your computer and then reboot.

I do not know what checkdisk Command you ran.

Run check disk again from command prompt.

Open Command prompt. Start > All programs > Accessories > Command Prompt

CHKDSK K: /f /v /r /x Press enter. Note: Replace K: with the actual drive letter of the external drive. Also note that before every option/switch there is a space.

Allow check disk to complete.

When checkdisk runs please do not do anything else on the PC. No multitasking. Hands off.

Do not abort checkdisk midway for any reason. Dangerous - for the data

Allow it to complete even if it runs for a day.

When checkdisk completes, shut down your PC, plugout your My Book, reboot , allow time for Windows to settle, and then plug in your My Book.

Let me know the status.
My System SpecsSystem Spec
15 Jan 2017   #10

64 bit - Windows 7

Hi, sorry about the screenshots, let me fix it. I use this command CHKDSK /f J:
and gave me this:
my WD My Book wont load on my computer-archivoviejo.jpg

This is the way that the WD My Book Appear on my computer
my WD My Book wont load on my computer-discoraw.jpg

My System SpecsSystem Spec

 my WD My Book wont load on my computer

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