sfc /scannow cannot repair explorer.exe

initialsHL · May 31, 2013

Hi everyone,

I am having problems using sfc /scannow in my elevated command prompt,
as it reported that errors are found but cannot be fixed, in my CBS.log.

I searched "cannot repair" in my CBS.log, and it reported error with my
explorer.exe. I edited it before when using custom theme (Shine 2.0).

I am using Windows 7 64-bit SP1, can anyone help me?
Does anyone have a fix, or a backup of the explorer.exe?

Thanks!!!

initialsHL · May 31, 2013

I probably got the same issue as
http://www.sevenforums.com/performa...r-member-file-l-24-12-explorer-exe-issue.html

Which I installed SP1 which causes the hash to be incorrect.
Can any kind soul please upload their explorer.exe from \Windows and \Windows\SysWOW64, Windows 7 Ultimate 64-bit SP1?

Thanks thanks thanks!!!

initialsHL · May 31, 2013

I am having some problems such as icons not displaying correctly in Open/Save file dialog,
and some programs' Open/Save file dialog crashes the program, such as Adobe illustrator.

britny · May 31, 2013

initialsHL

Try to follow this tutorial i hope it will help you to solve your problem

SFC /SCANNOW : Run in Command Prompt at Boot

Best of luck....

tom982 · May 31, 2013

Hello initialsHL and welcome to the forums

I have uploaded my two copies of explorer.exe for you: https://dl.dropboxusercontent.com/u/16537616/Fixes/Other/initialsHL.zip

amd64 --> C:\Windows\system32
x86 --> C:\Windows\SysWOW64

Tom

britny said:
initialsHL

Try to follow this tutorial i hope it will help you to solve your problem

SFC /SCANNOW : Run in Command Prompt at Boot

Best of luck....

Won't help, I'm afraid. There are no clean copies of these files to perform the replacement with so SFC is useless here

initialsHL · May 31, 2013

Thank you! i will try it now

initialsHL · May 31, 2013

It seems that my problems with Open/Save file dialog isn't about the explorer.exe,
even after I replaced them.

Does anyone have any idea?

Edit:
I got the same error after replacing with an explorer.exe of Windows 7 64 bit SP1,
and the CBS.log is attached.

tom982 · May 31, 2013

Hi initialsHL,

Code:

2013-05-31 16:26:16, Info                  CSI    0000038c [SR] Repairing 1 components2013-05-31 16:26:16, Info                  CSI    0000038d [SR] Beginning Verify and Repair transaction
2013-05-31 16:26:17, Info                  CSI    0000038e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_afa79dc39081d0ba\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
  Found: {l:32 b:c+wCrABS/hrHbL70PUMGH30tefK32qqOPZkI5yorz6k=} Expected: {l:32 b:a+0aOpVqhZ70Qg/rJGbAQIAOrwHvUyFO+dq1Ou/xz/A=}
2013-05-31 16:26:17, Info                  CSI    0000038f [SR] Cannot repair member file [l:24{12}]"explorer.exe" of Microsoft-Windows-explorer, Version = 6.1.7601.17567, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-05-31 16:26:17, Info                  CSI    00000390 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_afa79dc39081d0ba\explorer.exe do not match actual file [l:24{12}]"explorer.exe" :
  Found: {l:32 b:c+wCrABS/hrHbL70PUMGH30tefK32qqOPZkI5yorz6k=} Expected: {l:32 b:a+0aOpVqhZ70Qg/rJGbAQIAOrwHvUyFO+dq1Ou/xz/A=}
2013-05-31 16:26:17, Info                  CSI    00000391 [SR] Cannot repair member file [l:24{12}]"explorer.exe" of Microsoft-Windows-explorer, Version = 6.1.7601.17567, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-05-31 16:26:17, Info                  CSI    00000392 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB2515325~31bf3856ad364e35~amd64~~6.1.1.0.2515325-2_neutral_GDR"

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a files should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/initialsHL/SFCFix.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

britny · May 31, 2013

tom982 said:
Hello initialsHL and welcome to the forums

I have uploaded my two copies of explorer.exe for you: https://dl.dropboxusercontent.com/u/16537616/Fixes/Other/initialsHL.zip

amd64 --> C:\Windows\system32
x86 --> C:\Windows\SysWOW64

Tom

britny said:

initialsHL

Try to follow this tutorial i hope it will help you to solve your problem

SFC /SCANNOW : Run in Command Prompt at Boot

Best of luck....

Click to expand...

Won't help, I'm afraid. There are no clean copies of these files to perform the replacement with so SFC is useless here

If above solution didn't help you.I suggest you to do repair install to fix your problem .

Repair Install

initialsHL · May 31, 2013

Thanks guys, i think i will just do a clean install of windows 8,
since it's been 3 years and my windows folder takes up 40gb, with winsxs and Installer folder, etc.

Just a question, I downloaded DreamSpark - Windows 8 Professional 64-bit (English) from Dreamspark Premium,
is it an upgrade to Windows 7 or is it a standalone OS?

tom982 · May 31, 2013

From Windows 7 Ultimate to Windows 8 Professional, there is a valid upgrade path but I would highly recommend you do a clean install rather than upgrade - it's much safer!

Tom

initialsHL · May 31, 2013

Yes I would like to do a clean install. Do I uninstall my current Windows 7, before installing Windows 8, or must I keep it?

Because I am using a MacBook with Boot Camp, I may actually uninstall Windows 7 and install Windows 8 if it is standalone. I am not sure...

tom982 · May 31, 2013

Yes, it's a full OS, not just an upgrade. Follow this tutorial:

Clean Install - Windows 8

In step 7, format your drive before you continue. Make sure all of your data is backed up to an external hard drive first though!

Tom

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