Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Bluetooth headset

13 Jan 2017   #1
tjessop

window 7 64 bit
 
 
Bluetooth headset

Hey guys, im not the best with computers so bare with me lol.

I just bought a set of Bose Soundlink 2 wireless headphones and cant seem to get them to connect to my PC.
Im running windows 7, and when i select "Add a device" under the Bluetooth tap, it keeps searching for devices... and my headset keeps blinking in "pair mode" till they shut off. I can successfully connect them to my phone, and my girlfriends laptop which is running windows 10. Is this a common problem with windows 7 not connecting with Bluetooth headsets? Any help would be much appreciated, ive spend too much time trying to figure this out, and Bose support was no help obviously. Thanks again for any input, really would like to figure this out

Travis


My System SpecsSystem Spec
.
13 Jan 2017   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum tjessop.

Do you have your usb 3.0 drivers installed?
If not your motherboard should of come with a CD that has the usb 3.0 drivers.
Are you plugged into Usb 2.0 or 3.0?
Does your Bose head set need drivers?
Did your head set come with a CD or DVD?

Boot your PC and then plug in your head phone and see if Windows 7 picks them up.
If not, boot your PC and then plug your head phone in and see if Windows 7 picks them up.

Right tick on your volume icon (lower right) and select (Play Back Devices). Do your head phones show up there?


That is about all I can think of.

Jack
My System SpecsSystem Spec
13 Jan 2017   #3
tjessop

window 7 64 bit
 
 

Thanks man

Already getting a little techy haha

- I do have usb 3.0 ports, not sure if they are installed?
- Motherboard- Asus Z87-Pro. didnt see anything in the box but some cables.
- I don't have the headphones plugged in to usb or anything, they are wireless/Bluetooth
- Bose headset came with no disk/ dvd, only a charging cable
- I will try and plug them in when i get back to PC and see if it picks it up through the headphone jack.

I did find a disk laying around thats labeled: Asus Driver and GPU tweak, if thats any help or the disk i need?

Hope this helps, thanks again Jack
My System SpecsSystem Spec
.

14 Jan 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Did your head phone come with a usb dongle that plug into a usb?

Jack
My System SpecsSystem Spec
14 Jan 2017   #5
tjessop

window 7 64 bit
 
 

yes it did, tried plugging it in to one of my usb ports and got nothing

also they work when i have the aux cord hooked up, but kind of beats the purpose lol
My System SpecsSystem Spec
14 Jan 2017   #6
Nihal mazhar

Windows 7 home basics x64
 
 

Thr usb port dosnt have anything to do with the wireless headsets right?.I have faced this problem many times with some bluetooth speakers .One thing you can do is to update thr bluetooth device driver in your computer and see if it works or not
My System SpecsSystem Spec
14 Jan 2017   #7
tjessop

window 7 64 bit
 
 

Yeah i dont think it has anything to do with the usb, since the headset it wireless/bluetooth.

I think its a driver issue but im not sure where to go. I updated the headset through Bose's website function and also updated the bluetooth drivers on my computer? (Generic Bluetooth Adapter, and Microsoft Bluetooth Enumerator, found under Bluetooth settings->Hardware->Driver). It said both drivers with up to date and still having the issue.

I'm wondering if i need to download some separate driver like the A2DP Bluetoothprofile? or something like that. Again obviously Bose is no help, and i might try and call one of the distributor stores and chat with a employee.Thanks again fellas, still open to suggestions.

Cheers
My System SpecsSystem Spec
14 Jan 2017   #8
tjessop

window 7 64 bit
 
 

My System SpecsSystem Spec
16 Jan 2017   #9
tjessop

window 7 64 bit
 
 

Any other suggestions? much appreciated, thanks guys
My System SpecsSystem Spec
17 Jan 2017   #10
Nihal mazhar

Windows 7 home basics x64
 
 

Try this. Go to START icon and type in services.msc and select services.

The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.

It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your headset in pairing mode and add it.
My System SpecsSystem Spec
Reply

 Bluetooth headset




Thread Tools




Similar help and support threads
Thread Forum
bluetooth headset
hello i have a bluetooth headset from samsung HF740T and i cant have it work in my laptop with windows 7 professional 64-bit i cant find a driver for it when i try the troubleshooting it say it is unable to automatically fix all the issues found { Bluetooth peripheral device dosent have a...
Hardware & Devices
My bluetooth adapter won't connect to my bluetooth headset
Hi !! I am having a bluetooth adapter installed on my PC. Now I wanted to connect my Samsung HM1100 headset with it. It paired and everything but during installation of driver it says "NO DRIVER FOUND". I have tried too many times and I have also installed a bluetooth driver "SILICON WAVE...
Drivers
Bluetooth headset + bluetooth Dongle help
I recently purchased these 2 items. Hoping for a headset for my phone and my pc. Newegg.com - Kinivo BTH220 Black Bluetooth Stereo Headphone – Supports Wireless Music Streaming and Hands-Free Ca Newegg.com - Mini Bluetooth USB 2.0 Micro Adapter Dongle It worked perfect with my Andriod, but...
Hardware & Devices
Add bluetooth headset
Hello, I have a bluetooth dongle creative CB2436 and it's version 1.2 so I wanted to add My nokia BH-503 bluetooth headset While adding this problem occured this message "Adding the device failed resulting in an unkonwn error. The reported error is: 0x80004005. by the way I have...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:45.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App