80073712 Windows Error Update

Thanks
Please also open an Elevated Command Prompt, and run the following command

Code:
REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\wow64_microsoft-windows-win32k_31bf3856ad364e35_none_b3d4faf86433489b
 
.

Post the results.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry - wrong key!
please check the amended version in the forum...
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ah - I just tried to download the hive - and it seems you forgot to Share it, or put it in the wrong folder.
Best to put it in the Public folder, and make sure that the folder is shared with Everyone.
If you have to move it, post a new link
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
Yep - you'll have to wait for any outcome, as I have two other such files that have to be analysed first! :(
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home PC>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\SideBySide\Winners\wow64_microsoft-windows-win32k_31bf3856ad364e35_none_
b3d4faf86433489b

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
wow64_microsoft-windows-win32k_31bf3856ad364e35_none_b3d4faf86433489b
(Default) REG_SZ 6.1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
wow64_microsoft-windows-win32k_31bf3856ad364e35_none_b3d4faf86433489b\6.1

C:\Users\Home PC>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
That looks normal, at least
Please run this command now, and post the result...

Code:
REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\wow64_microsoft-windows-win32k_31bf3856ad364e35_none_b3d4faf86433489b\6.1
 
.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home PC>REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current
Version\SideBySide\Winners\wow64_microsoft-windows-win32k_31bf3856ad364e35_none_
b3d4faf86433489b\6.1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
wow64_microsoft-windows-win32k_31bf3856ad364e35_none_b3d4faf86433489b\6.1
6.1.7600.16385 REG_BINARY 01
(Default) REG_SZ 6.1.7601.18512
6.1.7601.18126 REG_BINARY 01
6.1.7601.17803 REG_BINARY 01
6.1.7601.18176 REG_BINARY 01
6.1.7601.18233 REG_BINARY 01
6.1.7601.18246 REG_BINARY 01
6.1.7601.18300 REG_BINARY 01
6.1.7601.18512 REG_BINARY 01


C:\Users\Home PC>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
That's normal - if a lot shorter than my list here :)
Still waiting for time to sit down and go through your hive :(
Maybe tonight!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
No, that's okay, Noel..

Thanks again for your time and effort!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
Finally managed to get to it...
I think I found the error - but I don't know if I managed to fix it properly.


I've uploaded a file - szzab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\szzab\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home PC>REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1

C:\Users\Home PC>COPY %userprofile%\desktop\szzab\COMPONENTS C:\Windows\System32
\config
The system cannot find the file specified.

C:\Users\Home PC>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
You did extract the szzab.zip file to the desktop?? - and it created the szzab folder there?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It didn't create a folder, no..But it did extract the file onto the Desktop, itself
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
Should I create a folder and name it, as "szzab" And place the file into the folder?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
yep- that second command relies on the file being inside the correct folder.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home PC>COPY %userprofile%\desktop\szzab\COMPONENTS C:\Windows\System32
\config
The system cannot find the file specified.

C:\Users\Home PC>


I have noticed the file that is named "components" Is in lower-case..And the command above is in Upper-case..If that makes a difference? Should I rename the file, in capitals, and see what happens from there?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
That shouldn't make any difference - windows is case-insensitive
Please run the following commands

DIR %userprofile%\desktop\szzab
DIR C:\Windows\system32\config\COMP*.*

post the results.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Home PC>DIR %userprofile%\desktop\szzab
The system cannot find the path specified.

C:\Users\Home PC>DIR C:\Windows\system32\config\COMP*.*
Volume in drive C has no label.
Volume Serial Number is AC8F-EB8B

Directory of C:\Windows\system32\config

07/09/2014 17:09 262,144 COMPONENTS
07/08/2014 11:47 60,420,096 components.bak
07/09/2014 16:08 60,420,096 COMPONENTS.OLD1
3 File(s) 121,102,336 bytes
0 Dir(s) 120,868,814,848 bytes free

C:\Users\Home PC>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate x64
CPU
Intel i5-4670k @ 4.30GHz
Motherboard
GByte Z87X-UD4H MOBO
Memory
8gb
Graphics Card(s)
3GB EVGA NVIDIA GeForce GTX 780 OC
Sound Card
ASUS Xonar Essence STX
Monitor(s) Displays
ASUS VG248QE 144hz
Screen Resolution
1920x1080
Hard Drives
Samsung SSD 840 Pro Series 256gb & Seagate 3TB Performance SATA 3 Hard Drive ST3000DM001 7200rpm
PSU
XFX 750w P1-750B-BEFX
Case
Silverstone SST-FT02B-W
Cooling
Noctua NH-D14 Dual
Internet Speed
150mb
Antivirus
ESET Smart Security 8 / Malwarebytes
Browser
Firefox/Chrome
Where did you create that folder?
simply right-click on the desktop and select 'New...' > Folder and rename the resulting folder to 'szzab' (without the quotes)
them move the COMPONENTS file into it.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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