9C59 error when installing IE10

B

bwideman

New member
Local time
5:37 PM
Messages
50
Hi guys,

I have been trying to solve this error for too long and would apperciate some help. Whenever I go to install IE10 from Windows Updates, I keep getting the 9C59 error. I have a WSUS server setup pushing out updates, but I have tried from the web also with no luck. I have looked high and low for an anwser, but still have yet to find one. I have attached a copy of my CBS files, a snip it of the error, and a snip it from the Event Viewer that gives the "real" error code. Please let me know any suggestions you have!!

Thank you in advaced!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Neither SFC scan nor CheckSUR scan show any problems.
However, the background CBS log does show these issues...
Code: 
 Line 15141: 2013-12-27 13:35:38, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 15144: 2013-12-27 13:35:38, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
 Line 15164: 2013-12-27 13:35:38, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

From the other data there, I think that the problem is a corrupted folder - but before attempting to correct that, I need a little more data.
Please upload the file C:\Windows\windowsupdate.log file - it may give us more data to work with.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Will do on Monday. :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Here is the Windows Update log file.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
No real clues there - except that the IE10 install is failing for some unidentified reason.
Please upload the following file - C:\Windows\IE10_main.log
It may have a little more data.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here is the IE10_main log file.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Here's what I think are the important bits...

Code: 
00:00.000: ====================================================================
00:00.249: Started: 2013/12/30 (Y/M/D) 07:44:54.952 (local)
00:00.280: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
00:00.405: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.452: INFO:    Previous version of Internet Explorer: 9.0.8112.16526
00:00.483: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.514: INFO:    ...and 10.1.0.0...
00:00.608: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.655: INFO:    iexplore.exe version check success. Install can proceed.
00:00.702: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.748: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.780: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.811: INFO:    Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
00:01.092: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.185: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Spelling_en.msu.
00:01.232: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.279: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1ED3B.tmp\Hyphenation_en.msu.
00:01.372: INFO:    Trying to extract ID: 6128 (1033) as "IE10-support.cab"
00:02.511: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1ED3B.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1ED3B.tmp\HardwareBlockingList.xml"
00:03.291: INFO:    Hardware support check succeeded. Installation will continue.
00:03.385: INFO:    Windows 7 operating system detected.
00:03.416: INFO:    Service pack major: 1
00:03.432: INFO:    Service pack minor: 0
00:03.463: INFO:    Service pack name:  Service Pack 1
00:03.478: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:03.510: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:03.556: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:03.650: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18229 >= 6.1.7601.17932 (True)
00:03.681: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.712: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:24.242: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Spelling-en.cab
00:24.367: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1ED3B.tmp\IE-Hyphenation-en.cab
00:24.429: INFO:    Waiting for 0 prerequisite downloads.
00:24.476: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:24.585: INFO:    No reboot logic message NrApiStart(0), lParam=0x001628a0 returned 0x00000000.
00:25.443: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:25.506: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:25.537: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab
00:25.568: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1ED3B.tmp\IE10-neutral.Extracted.cab /quiet /norestart
00:35.552: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
00:35.599: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
00:35.630: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:35.661: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:35.708: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:35.771: INFO:    Waiting for Active Setup to complete.
00:35.802: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:35.833: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
I'll have to do some research on this.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ok, thank you for the quick response!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Find anything interesting so far?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Anything yet?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Sorry about the delay - I've been fighting a Cryptolocker infection on a friend's machine :(

Let's check the permissions on that folder (if it still exists) and the folder above it...
Open an Elevated Command Prompt and run the following commands..

ATTRIB C:\Windows\Temp
ICACLS C:\Windows\Temp
ATTRIB C:\Windows\TEMP\IE1ED3B.tmp
ICACLS C:\Windows\TEMP\IE1ED3B.tmp

post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here are the results I got:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ATTRIB C:\Windows\Temp
C:\Windows\Temp
C:\Windows\system32>ICACLS C:\Windows\Temp
C:\Windows\Temp BUILTIN\Users:(CI)(S,WD,AD,X)
BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
CREATOR OWNER:(OI)(CI)(IO)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ATTRIB C:\Windows\TEMP\IE1ED3B.tmp
File not found - C:\Windows\TEMP\IE1ED3B.tmp
C:\Windows\system32>ICACLS C:\Windows\TEMP\IE1ED3B.tmp
C:\Windows\TEMP\IE1ED3B.tmp: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files
C:\Windows\system32>



The second temp file does not appear to be there.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
All that output is as expected - the folder should have been deleted when WU failed (but I was hoping that something had prevented it).

I'll do some research and get back to you in a day or so.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ok sounds good!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Just checking in to see if you had come up with anything new. :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
Run the fixit from here....
http://support.microsoft.com/kb/971058

This should reset WU.
Once complete, reboot, then do a manual check for updates - attempt to install only the oldest update found and see what happens.
If it installs, try with the rest.

If it fails, post the new windowsupdate.log and csb.log files.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Still failed. I have attached the files that you requested.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
This appears to be the critical failure point...
Code: 
2014-01-14 13:15:31, Info                  CBS    Exec: Staging Package: Package_4_for_KB2744842~31bf3856ad364e35~x86~~6.1.1.0, Update: 2744842-36_neutral_GDR, PinDeployment: x86_187ef6b6de3745e82a45395135f533c4_31bf3856ad364e35_8.0.7601.17940_none_daae4ba5a7ec6e7e
2014-01-14 13:15:32, Info                  CBS    Failed to find file: x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7601.21789_none_bdf42a481f80149c\iecompat.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-14 13:15:32, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-14 13:15:32, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-14 13:15:32, Info                  CSI    [EMAIL="0000015f@2014/1/14:18:15:32.077"]0000015f@2014/1/14:18:15:32.077[/EMAIL] CSI Transaction @0x389e00 destroyed
2014-01-14 13:15:32, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-14 13:15:32, Info                  CBS    Perf: Stage chain complete.
2014-01-14 13:15:32, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

This correlates with the following error in the WU log
Code: 
2014-01-14 13:15:39:480 4040 9c4 Handler   : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2014-01-14 13:15:39:480  972 17c AU >>##  RESUMED  ## AU: Installing update [UpdateId = {87E13ECB-C669-43BE-9E2A-01E567285031}]
2014-01-14 13:15:39:480  972 17c AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2014-01-14 13:15:39:480 4040 9c4 Handler   : WARNING: Exit code = 0x8024200B

The odd thing is that WU seems to be saying that all updates were already downloaded - and yet the fixit was supposed to rename the folder that contains them...

...and earlier in the report, there's three updates which DID install?
Code: 
2014-01-14 13:13:47:409  972 8e4 Report REPORT EVENT: {B3994C6F-864C-4C17-B5D9-06DADC592CB3} 2014-01-14 13:13:46:942-0500 1 183 101 {D3421098-9E58-422C-9916-B64E06C5BC7B} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 (KB2913602)
2014-01-14 13:13:47:409  972 8e4 Report REPORT EVENT: {11A11196-D09B-42C5-8558-4030EFDA8D6A} 2014-01-14 13:13:46:957-0500 1 183 101 {359E8043-3A90-419F-9B14-EC76A1F08D47} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows 7 (KB2913431)
2014-01-14 13:13:47:409  972 8e4 Report REPORT EVENT: {2BD42C86-0603-4CAC-B43E-26DBEA13F23C} 2014-01-14 13:13:46:988-0500 1 183 101 {0D8BC70F-BB18-4ED0-A960-7BAC8D81A1B2} 202 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 (KB2862330)
2014-01-14 13:13:47:409  972 8e4 Report REPORT EVENT: {239EEBF9-6CDD-42E6-8FE1-D4DBED844FE3} 2014-01-14 13:13:47:409-0500 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Thursday, ‎January ‎16, ‎2014 at 2:00 PM:  - Internet Explorer 10 for Windows 7

So the problem is not with the WU system, but with that specific update/install.

Please attempt installation using the standalone update from here.
Download Internet Explorer 10 - Microsoft Windows
Make sure that you pick the Win 7 x86 32-bit version, and your base language.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I have been able to install all of the other updates that I had besides IE10. I pulled those 3 from the web just to make sure it wasn't an update stopping me. They installed fine. I have tried the standalone and tried again, still not working.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 32bit
The missing file appears to be from IE8

Please open an Elevated Command Prompt, and run the following commands...

Code: 
DIR C:\Windows\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7601.21789_none_bdf42a481f80149c
ICACLS C:\Windows\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7601.21789_none_bdf42a481f80149c /T
.
.
post the results.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
You must log in or register to reply here.
Back
Top