9C59 error when installing IE10

[NoelDP]

That may be because the WSUS server has deprecated the IE10 update in favour of the IE11 one - or perhaps the Admin has decided that both are too complex for the general run of systems in the domain.

I'll review the logs tomorrow - it's too late tonight

 

[bwideman]

I control the WSUS server. I have not made any changes to it since we have started and I have not pulled IE11 yet. Let me know what you think. Thanks!!

 

[NoelDP]

Here's the error sequence from the IE10_main log...

00:06.178: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
<snipped>
00:08.034: INFO:    Download for KB2834140 initiated. Downloading [URL]http://go.microsoft.com/fwlink/?LinkID=303936[/URL] -> KB2834140_x86.MSU.
00:08.174: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F2B7.tmp\IE-Spelling-en.cab
00:08.362: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F2B7.tmp\IE-Hyphenation-en.cab
00:08.627: INFO:    Waiting for 1 prerequisite downloads.
00:09.454: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:09.563: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\KB2834140\Windows6.1-KB2834140-v2-x86.cab /quiet /norestart
00:13.026: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:13.104: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:13.291: INFO:    No reboot logic message NrApiStart(0), lParam=0x001228b0 returned 0x00000000.
00:14.430: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:14.461: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:14.461: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab
00:14.492: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:17.893: INFO:    Process 'C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F2B7.tmp\IE10-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:17.924: ERROR:   Neutral package installation failed (exit code = 0x800f081e (2148468766)).

It's still trying to install that KB package


For some reason the test file is being declared to the installer as being the original SP1 file, rather than an updated one
Please check the version number of the file itself, using explorer.

I'll have a look and see if I can find out where the data is stored, and how to approach this type of error.

 

[bwideman]

I am guessing that you are asking for the version of KB2834140? I can confirm that version 2 is installed. What would happen if I were to do a repair and install that update first? Do you think that could make any difference?

 

[NoelDP]

I need th detail version number of the file in that location - C:\Windows\System32\d3d11.dll.
Open Windows Explorer and find the file - right-click on it and select Properties, then click on the Details tab.
What file version number is showing?

 

[bwideman]

Ahh ok, sorry about that wasnt quite sure what you were asking. The version number is 6.1.7601.17514.

 

[NoelDP]

Something is obviously restoring that version of the file after replacement.
This is probably happening on reboot - possibly as a result of malware.
I have to admit to being stumped on this one


I'm going to call for assistance - someone may have some good ideas about a solution.

 

[Britton30]

Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.

========================================================================================

To delete:

Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above..

 

[bwideman]

# AdwCleaner v3.019 - Report created 18/02/2014 at 14:48:46
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : PACSadmin - ELEM-108-STU-22
# Running from : C:\Users\PACSadmin.ELEM-108-STU-22\Desktop\adwcleaner.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16526

*************************
AdwCleaner[R0].txt - [904 octets] - [18/02/2014 14:48:46]
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [963 octets] ##########

 

[Britton30]

***** [ Services ] *****
 
***** [ Files / Folders ] *****
 
***** [ Shortcuts ] *****
 
***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

OK you're fairly clean except for those registry entries which may be leftovers. Re run Adwcleaner and do the delete part. It may tell you it is outdated, it's constantly updated, so download the newer version if needed. Post the log from that as well.

# Username : PACSadmin - ELEM-108-STU-22
# Running from : C:\Users\PACSadmin.ELEM-108-STU-22\Desktop\adwcleaner.exe

Is this the PC you are working with?
Is it on a school's network?
Can IE10 install successfully on other PCs on this network?

I'm not at all knowledgeable on the WSUS, but do you need to give it some kind of permission to install IE10?

 

[bwideman]

Output after the clean up:

# AdwCleaner v3.019 - Report created 19/02/2014 at 08:02:48
# Updated 17/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : PACSadmin - ELEM-108-STU-22
# Running from : C:\Users\PACSadmin.ELEM-108-STU-22\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16526

*************************
AdwCleaner[R0].txt - [1042 octets] - [18/02/2014 14:48:46]
AdwCleaner[R1].txt - [1103 octets] - [19/02/2014 08:02:13]
AdwCleaner[S0].txt - [1033 octets] - [19/02/2014 08:02:48]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1093 octets] ##########

Yes, that is the computer that I have been testing with. It is inside of a schools network. Yes, IE10 can be installed on other machines, it is only this specific model that can not be upgraded. You have to give permissions to the WSUS server to download the update. Once it is downloaded, it is then available for install.

 

[Britton30]

If you haven't already tried, does IE10 now install from either the WSUS or with Windows Update directly?

 

[bwideman]

Negative Ghost Rider, still no install.

 

[Britton30]

Copy that Eagle one.

See if this "fix" might help you.
http://www.sevenforums.com/windows-...failure-windows-7-error-9c59.html#post2345654

I asked Noel to come back for a look too.

 

[bwideman]

I am guessing that you are refering to uninstalling KB2722913? That update is not installed on the machine.

 

[Britton30]

Yes I was, just a stab in the dark.

 

[NoelDP]

I'll review the thread and come back a bit later.

 

[bwideman]

It is all good. Good thought tho! Ok, I will be here.

 

[NoelDP]

Please upload the following files...

C:\Windows\windowsupdate.log
C:\Windows\IE10_main.log
C:\Windows\IE11_main.log
C:\Windows\Logs\CBS\CBS.log

 

[bwideman]

Here are 2 of the files, I will get the CBS in a few. I do not have an IE_11 log, have not tried install 11 since I did a repair.