Solved Acer 5536 laptop BSOD

[ssmacdon]

Started recently (don`t recall any significant changes), seems quite random.

View attachment 167601

Hopefully I`ve done this right.

Thanks in advance,
Scott

 

[zigzag3143]

Started recently (don`t recall any significant changes), seems quite random.

View attachment 167601

Hopefully I`ve done this right.

Thanks in advance,
Scott

Memory management probably caused by a driver.

You have drivers from as far back as 2006.

mdmxsdk.sys    6/19/2006 5:26:59 PM        0x8c1fa000    0x8c1fd180    0x00003180    0x449716a3                        
AtiPcie.sys    10/30/2006 2:23:10 PM        0x8aff4000    0x8affc000    0x00008000    0x4546430e                        
UBHelper.sys    1/30/2008 9:30:26 PM        0x8aae0000    0x8aae8000    0x00008000    0x47a124b2                        
usbfilter.sys    5/28/2008 6:54:13 PM        0x8f7a1000    0x8f7aa000    0x00009000    0x483de295                        
mwlPSDVDisk.sys    9/22/2008 11:52:50 PM        0x905aa000    0x905bc000    0x00012000    0x48d86812                        
mwlPSDNServ.sys    9/22/2008 11:53:01 PM        0x905bc000    0x905c5000    0x00009000    0x48d8681d                        
mwlPSDFilter.sys    9/22/2008 11:53:08 PM        0x8abcf000    0x8abd8000    0x00009000    0x48d86824                        
HSX_CNXT.sys    10/15/2008 8:29:13 PM        0x91d20000    0x91dd5000    0x000b5000    0x48f68ad9                        
HSXHWAZL.sys    10/15/2008 8:30:03 PM        0x96cbc000    0x96cf9000    0x0003d000    0x48f68b0b                        
HSX_DPV.sys    10/15/2008 8:32:04 PM        0x96cf9000    0x96dfb000    0x00102000    0x48f68b84                        
XAudio32.sys    11/4/2008 3:32:19 PM        0x9e4ec000    0x9e4f4000    0x00008000    0x4910a343                        
SynTP.sys    12/5/2008 2:14:54 AM        0x90b2c000    0x90b5c680    0x00030680    0x4938c6de                        
NTIDrvr.sys    3/24/2009 11:09:51 PM        0x8f744000    0x8f74c000    0x00008000    0x49c9a07f                        
DKbFltr.sys    3/25/2009 11:10:12 PM        0x8f7d7000    0x8f7e1000    0x0000a000    0x49caf214                        
k57nd60x.sys    4/26/2009 7:23:19 AM        0x90af0000    0x90b2c000    0x0003c000    0x49f44427                        
athr.sys    6/9/2009 2:04:52 PM        0x8f600000    0x8f710000    0x00110000    0x4a2ea444                        
RtHDMIV.sys    6/24/2009 6:23:10 AM        0x91cb2000    0x91cd7600    0x00025600    0x4a41fe8e                        
RTKVHDA.sys    7/6/2009 5:12:43 AM        0x96a34000    0x96cbb140    0x00287140    0x4a51c00b

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads



Please run these two tests after updating the drivers



Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



Driver verifier

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[ssmacdon]

Well I've been trying to replace all the drivers, got through many of them. Before I could finish the problem got worse (more frequent). Now I can't boot at all - tried everything I could find on the web (safe mode, alt-F10, boot from Windows installation disk, recovery disk, etc.).

With the recovery, boot, installation disks it either says "bootmgr is missing" or I get a Windows Boot Manager window that says Windows failed to start, repair it with the installation disk and says:
File: \windows\system32\config\system
status: 0xc0000001
Info: Windows failed to load because the system registry file is missing or corrupt

Thanks

 

[MvdB]

Had you turned on Verifier? If so look at the instructions in ZigZag's post to disable...

 

[ssmacdon]

Thanks for the reply.

I booted with "ultimate boot cd" and ran some tests - one of the memory dimms gave a LOT of errors, when I replaced it I could boot with the Windows CD.

Everything was gone from my hard drive (I tried some system restore that was for the Vista system that came with the laptop) I think that may have wiped it. I figured I'd have to reinstall anyway.

Reinstalled Windows 7 and everything is working fine (I will make sure to update drivers).

Thanks.

 

[MvdB]

Thanks for posting back! Hope you had some backups? Anyway, glad it's ok now.