Adding favorite to IE8 crashes the browser

[Monsoon]

When I try to add a web page to my favorites in IE8, the browser crashes.

I get a popup saying that Internet Explorer has stopped working, and that Windows can check online for a solution to the problem.

Clicking on Check online for a solution and close the program just makes the same popup come up again.

 

[JMH]

We need more details.

* How long have you had this problem?
* What security programs are you running?
* Have you a current System Restore point made?


Note - Browser add-ons, toolbars, malware & restricted sites etc may cause browser crashes.

I suggest you read through the links below.

http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

 

[Monsoon]

It's a one week old fresh install. No addons, not even flash player.

I'm running MS Security Essentials.
Zone Alarm firewall.
Windows 7 Ultimate 64-bit.

System restore is turned off.

I have some basic settings made above defaults.

Enable protected mode.
Delete browsing history on exit.
Do not collect data for use by InPrivate Filtering.
Disable toolbars and extensions when InPrivate Browsing starts.
Everything in auto-complete is turned off.
Reuse windows for launching shortcuts, is turned off.
Empty Temporary Internet Files folder when browser is closed, is selected.

 

[Monsoon]

And I just reset everything, and it's still doing it.

 

[JMH]

Has the IE problem been there since the fresh install one week ago?{ or did it develop between then & now.}
Have you used a disk cleaning /registry cleaner in this period?

Did you read through this link ?
Troubleshooting Internet Explorer Issues

 

[A Guy]

You might also try this troubleshooter:

Help and Support

A Guy

 

[Monsoon]

Has the IE problem been there since the fresh install one week ago?{ or did it develop between then & now.}
Have you used a disk cleaning /registry cleaner in this period?

Did you read through this link ?
Troubleshooting Internet Explorer Issues

Yeah, but that's really all just some basic troubleshooting.

I don't add favorites very often, so I didn't happen to check it until maybe the 5th day of the install.

I'm not running a lot of programs, and all of them have ran fine on this machine with Vista and XP.

Abiword
Firefox
Acronis
MWSnap
Silverlight
Zonealarm
Skype
Klite codec pack
MS Security Essentials.
Foxit Reader with scripting turnded off
And a flashplayer plugin for Firefox only.

The machine doesn't go online until all the windows updates are installed, and Zonealarm and MS Security Essentials is installed.
It scans spotless clean from within the Windows XP drive.

 

[Monsoon]

You might also try this troubleshooter:

Help and Support

A Guy

I'll try that now, thanks.

 

[Monsoon]

The walkthrough is just the basics which i've already covered, and the support link is down. So i'll try back later.
I'll post back here whether they solve it or not.

 

[Monsoon]

You might also try this troubleshooter:

Help and Support

A Guy

I've tried this a half dozen times since I last posted, and the service has been down every single time.

 

[roncerr]

You could try some basic maintenance:
c:\ (properties): Disk Cleanup and Tools/Error Checking;
sfc /scannow in a command prompt window.
If you have the Windows disk, try a repair install.

 

[Monsoon]

I've already done the sfc scannow, and deleted the temp files multiple times.

I'm not really willing to mess around with a repair install for something like this.
Mainly because this seems like some type of incompatibility, rather than a bad install.
So far, this is the only true system bug on this installation.

I'm disappointed that the Microsoft help line is down every time I try it.

 

[Monsoon]

That help line was down every single time I tried, so I eventually gave up and set firefox as my default browser.

Well anyway, I had to do a reinstall for another issue, and now i'm able to add favorites again.

I wish Microsoft had been available to help me sort out what the problem was on this. I would have like to understand where the error was.

 

[JMH]

Monsoon,
Thanks for reporting back many months after you sought help.
Glad to note that all is well now.
Safe surfing.

 

[roncerr]

...I wish Microsoft had been available to help me sort out what the problem was on this. I would have like to understand where the error was.

 

[Monsoon]

...I wish Microsoft had been available to help me sort out what the problem was on this. I would have like to understand where the error was.

if you look through the first page of this thread, you'll see a link I was given for microsoft tech support. but every time I tried it, tech support was unavailable.

the strange thing at the end of the day, is that it was only that one install that did it, even though i've been using the same setup programs, whether it's my kids computers or mine.