ADMIN ACCOUNT DISABLED BY VIRUS WHT TO DO??

[nikhilrdm]

whenever i try to edit user group/create administrator group/or try to install exe files
an error occured that u need administrative previliged to do this, also when i try to run cmd(unable to run as administartor)
to start any exe file or try to use command "net user administartor /aactive:yes" system error 5 occur
i cant even run my computer in safe mode as administrator as it asking for password whic i never set BUt
another user created automaticallly name "ltffzxacbelc" created through whic i m able to login but do not have admin right
even my antivirus is disbaled by this user
PLSSS hel me guyyysss
thank uuuu

 

[cottonball]

nikhilrdm,

Let's use the following and see if we can get to the root of the problem...


:info: Please plug a USB flash drive into a clean computer.
Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Remove when done.

:info: You may want to print these instructions so you can have access to follow
Also, you may want to read them once before you apply them.

:info: Go to the Farbar Recovery Scan Tool Download
Select the download that applies to your system. (32-bit)
Save the program to the >> USB flash drive.

:info: Next, plug the flash drive into the problem computer.



:info: Start the computer.

• As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select your language settings, and click: Next
• Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options menu you get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Scan your computer's memory for errors
• Command Prompt

Select Command Prompt

• In the Command window, at the blinking cursor type notepad and press: Enter
• In Notepad, under the File menu select: Open
• Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
• Close out of Notepad.
• Click the Command window
• Type g:\frst.exe, and press: Enter
  Note: Replace the drive letter g with the drive letter of your flash drive!
• The tool starts and prepares to run. Follow the prompts.
• Click Yes to the disclaimer.
• Press: Scan

When done, the program saves the FRST.txt report, on the flash drive.


Close Notepad, then, click the Command Prompt window, and type exit, and press: Enter

Back at the System Recovery Options, press: ShutDown.

Remove the USB flash drive from the infected computer, and plug it into the good computer.

:ar: Please provide the FRST.txt report, located on the USB flash drive, in your reply.



:info: Next, download Farbar Service Scanner

Save to the Desktop

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
• Press: Scan
• FSS creates a log, FSS.txt, on the Desktop.

:ar: Please provide the FSS.txt in your reply.

Thanks!