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Hi, remm:
So, here's the thing.
"False Positives" and "Exclusions":
MBAM False positives are actually quite rare and, once reported here, are typically resolved within hours (sometimes faster).
While there is a process/option for setting malware exclusions in the MBAM GUI, that should be needed only rarely, if ever. The feature is there primarily for users to set them for the user's anti-virus, if desired, to avoid potential conflicts. For safety, few -- if any -- other files or folders should be added to malware exclusions.
If you are having to set exclusions often, and for anything other than your AV or an occasional PUP that you really want to keep, then it suggests that something is not right, or that the system could be infected.
It's quite unusual that you describe finding false positives so often and on multiple systems.
"Settings not sticking":
Again, we just don't see that reported very often, especially on multiple systems at once.
It could be something wrong with your recent upgrades, incorrect settings, interference by the MBAM Self-Protection module, installing/upgrading from Windows limited user accounts, software conflicts, or other reasons.
On an uninfected, undamaged machine, a clean reinstall (as described here) often resolves minor issues.
If that doesn't work, diagnosing and resolving your issues on multiple systems would require further investigation, with the help of some basic diagnostic logs.
I'm quite certain that the Malwarebytes staff and forum experts/helpers could assist you with getting MBAM up and running correctly, if you wish.
That work -- with the diagnostic logs -- could be conducted, for free, either at the FORUM or at the HELP DESK.
Otherwise, we can only speculate what might be wrong or how to fix it.
As far as alternatives, I run SAS Free/on-demand, but it's never picked up more than an occasional tracking cookie (which is not malware and which MBAM specifically does not target ).
I would not trust it over MBAM, Free or Paid. But that is just my opinion.
Cheers,
So, here's the thing.
"False Positives" and "Exclusions":
MBAM False positives are actually quite rare and, once reported here, are typically resolved within hours (sometimes faster).
While there is a process/option for setting malware exclusions in the MBAM GUI, that should be needed only rarely, if ever. The feature is there primarily for users to set them for the user's anti-virus, if desired, to avoid potential conflicts. For safety, few -- if any -- other files or folders should be added to malware exclusions.
If you are having to set exclusions often, and for anything other than your AV or an occasional PUP that you really want to keep, then it suggests that something is not right, or that the system could be infected.
It's quite unusual that you describe finding false positives so often and on multiple systems.
"Settings not sticking":
Again, we just don't see that reported very often, especially on multiple systems at once.
It could be something wrong with your recent upgrades, incorrect settings, interference by the MBAM Self-Protection module, installing/upgrading from Windows limited user accounts, software conflicts, or other reasons.
On an uninfected, undamaged machine, a clean reinstall (as described here) often resolves minor issues.
If that doesn't work, diagnosing and resolving your issues on multiple systems would require further investigation, with the help of some basic diagnostic logs.
I'm quite certain that the Malwarebytes staff and forum experts/helpers could assist you with getting MBAM up and running correctly, if you wish.
That work -- with the diagnostic logs -- could be conducted, for free, either at the FORUM or at the HELP DESK.
Otherwise, we can only speculate what might be wrong or how to fix it.
As far as alternatives, I run SAS Free/on-demand, but it's never picked up more than an occasional tracking cookie (which is not malware and which MBAM specifically does not target ).
I would not trust it over MBAM, Free or Paid. But that is just my opinion.
Cheers,
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell Studio XPS 8500
- OS
- OEM Windows 7 Ult (x64) SP1
- CPU
- Intel Core-i7 3770 @ 3.4 GHz
- Motherboard
- "Dell" branded
- Memory
- 16 GB DDR3 SDRAM @ 1333 MHz
- Graphics Card(s)
- NVidia GeForce GT620 1 GB
- Sound Card
- THX TruStudio PC
- Monitor(s) Displays
- Dell U2410 Full HD
- Hard Drives
- 2.0 TB SATA2 @ 7200 RPM
- PSU
- 350W
- Keyboard
- MS 4000 Ergon - Wired
- Mouse
- Logitech Anywhere MX
- Internet Speed
- Cable HSI w/Turbo (router)
- Antivirus
- KIS-MBAM Premium-MBAE Premium
- Browser
- Fx (current version); IE
- Other Info
- And a Win7/64 Pro laptop; And a Win10/64 Pro desktop.
