AMD Turion 64 x2 - Only 1 Core Working

[calicheese23]

I have an HP Pavilion dv2000 laptop with a AMD Turion 64 x2 processor. I used to have Windows XP Home and then I installed Windows 7 beta. CPU-Z is showing only one core and thread. Device manager shows "ACPI x64 - based pc" under Computer. Under processors it shows "AMD Turion(tm) 64" and that's it.

I have tried checking msconfig and looking in advanced options. I can only select 1 processor after I check "Number of Processors". I have also tried checking "Detect HAL". I have gone into setup at post and see no "switch" for ACPI or anyting like that.

I have also tried installing the chipset drivers and BIOS from HP's support website. Still no luck.

Any help or ideas would be greatly appreciated

Edit: Some Screens

 

[darkassain]

hello calicheese23 and welcome
so you have installed the lasest bios and drivers?
well the thing is that its not being labeled as a turion x2....
its being labeled as this
List of AMD Turion microprocessors - Wikipedia, the free encyclopedia
and since the richmond is single core thats the reason why its showing as a single core...

 

[calicheese23]

Hmmm...

I downloaded the drivers from HP
Select software and drivers 

Is there a way to find the correct drivers?

 

[calicheese23]

Checked the BIOS
Bios says "AMD Turion(tm) 64"
It gives a System Board ID of 30B5
Serial #: 2CE7190XJV

Found this info:
1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52
http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&cc=us&lang=en&os=2100&product=3370091

 

[Dwarf]

Hi calicheese23,

Your system is reporting the processor correctly. Some models use single core and some use dual core. It would appear that yours is a single core model. The following information is taken from HP Pavilion dv2000 Notebook PC Maintenance and Service Guide (see link below), page 199.



http://h10032.www1.hp.com/ctg/Manual/c01035657.pdf

 

[calicheese23]

oh I was under the impression that turion 64 x2 meant dual core processor. Oh well I learned something new.Thanks for everyone's help!

Edit: http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&cc=us&lang=en&os=2100&product=3370091
How come it says it's a dual core?

 

[jarsong]

I have an HP Pavilion dv2000 laptop with a AMD Turion 64 x2 processor. I used to have Windows XP Home and then I installed Windows 7 beta. CPU-Z is showing only one core and thread. Device manager shows "ACPI x64 - based pc" under Computer. Under processors it shows "AMD Turion(tm) 64" and that's it.

I have tried checking msconfig and looking in advanced options. I can only select 1 processor after I check "Number of Processors". I have also tried checking "Detect HAL". I have gone into setup at post and see no "switch" for ACPI or anyting like that.

I have also tried installing the chipset drivers and BIOS from HP's support website. Still no luck.

Any help or ideas would be greatly appreciated

Edit: Some Screens

Check your power management settings. I have the same processor and it reports both cores working using CPU meter. But i do remember some power settings that will "step" the CPU down to one core for power savings in certain situations or if the settings are off. You go into the power options, change plan settings,
then select CHange ADVANCED power settings. In there you will see the power management settings for the processor.
jarsong

 

[stevecn70]

oh I was under the impression that turion 64 x2 meant dual core processor. Oh well I learned something new.Thanks for everyone's help!

Edit: Product Specifications 
How come it says it's a dual core?

The x2 is a dual core. You don't have an x2. Look at the link mentioned above: List of AMD Turion microprocessors - Wikipedia, the free encyclopedia

You will find your processor listed under the single-core section

Now if you bought this computer thinking it had an x2 in it or at least, that is what it shows on the invoice/receipt then I would take it back.

 

[jarsong]

Ya I guess looking at mine its a AMD Turion 64 x2 Mobile TL-60 2.00GHz... I show both cores processing...

 

[calicheese23]

So my computer is suposed to have this
Product Specifications*
"1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52"

The HP DV2315nr is my model.

CPUZ shows the MK-36.

So that means HP shipped my computer with the wrong processor right?

I contacted HP and they said my processor is suposed to be the dual-core and I told them that is reading as a single core model they transfered me to a higher up (4 different people before I got there) and he said it is a "hardware failure" possibly and it will cost me $300 to have HP Fix it because I am no longer under waranty. I argued that they sent the wrong processor with my computer and he was not convinced.

I should have a dual-core. My manual, and the stickers on my laptop, all say AMD Dual Core TL-50.

I live 6hrs away from the Best Buy I bought it at and it looks like I'm gonna have to ship it down to my parents to take it in.

Am I wrong in assuming that HP sent me the wrong processor from the beginning?

Also I did buy this laptop in Aug 2007. I never noticed to check at the cores until I learned photshop can utilze the two cores.

Edit: I did a clean install of Windows 7 and no luck. Still reports the MK-36. Then I put in HP recovery CD to reinstall to factory settings (Windows Vista Home Premium) and still the same thing.

 

[darkassain]

So my computer is suposed to have this
Product Specifications*
"1.6 GHz AMD Turion ™ 64 X2 Dual-Core Mobile Technology TL-52"

The HP DV2315nr is my model.

CPUZ shows the MK-36.

So that means HP shipped my computer with the wrong processor right?

I contacted HP and they said my processor is suposed to be the dual-core and I told them that is reading as a single core model they transfered me to a higher up (4 different people before I got there) and he said it is a "hardware failure" possibly and it will cost me $300 to have HP Fix it because I am no longer under waranty. I argued that they sent the wrong processor with my computer and he was not convinced.

I should have a dual-core. My manual, and the stickers on my laptop, all say AMD Dual Core TL-50.

I live 6hrs away from the Best Buy I bought it at and it looks like I'm gonna have to ship it down to my parents to take it in.

Am I wrong in assuming that HP sent me the wrong processor from the beginning?

Also I did buy this laptop in Aug 2007. I never noticed to check at the cores until I learned photshop can utilze the two cores.

Edit: I did a clean install of Windows 7 and no luck. Still reports the MK-36. Then I put in HP recovery CD to reinstall to factory settings (Windows Vista Home Premium) and still the same thing.

if using their *OS* (this is really the key since if you were to say that you are using a beta OS then they will just say they dont support it and that you could have done something to make the CPU show as one)... does not solve the issue (which it was doubtfull in the first place) then its the hardware at fault...
and that price for changing the processor is nothing but BS since you can buy one on ebay (i think newegg has one too) which should sell for at least half if not less...

here's a link..
PROVANTAGE: AMD TMDTL52HAX5CT Turion 64 TL-52 X2 Mobile S1 1.6GHZ 35W 1MB 90NM
and a few more...
Penguins Express - Product Detail
https://usm.channelonline.com/techego/storesite/Products/Overview/?id=M003093366
CPUs / Processors > Retail Box > AMD TMDTL52CTWOF - AMD Turion 64 Mobile X2 TL-52 1.6GHz 1600MHz FSB L2-512KB Cache Socket S1 Processor Retail Mfr p/n TMDTL52CTWOF
and not to say that HP gets a large discount by buying literally thousands of these CPU's at a way lower cost than retail...

if i were be in this situation i would take to small claims court but then again IANAL () so i am cant give you any legal advice...

 

[calicheese23]

if using their *OS* (this is really the key since if you were to say that you are using a beta OS then they will just say they dont support it and that you could have done something to make the CPU show as one)... does not solve the issue (which it was doubtfull in the first place) then its the hardware at fault...
and that price for changing the processor is nothing but BS since you can buy one on ebay (i think newegg has one too) which should sell for at least half if not less...

here's a link..
PROVANTAGE: AMD TMDTL52HAX5CT Turion 64 TL-52 X2 Mobile S1 1.6GHZ 35W 1MB 90NM
and a few more...
Penguins Express - Product Detail
https://usm.channelonline.com/techego/storesite/Products/Overview/?id=M003093366
CPUs / Processors > Retail Box > AMD TMDTL52CTWOF - AMD Turion 64 Mobile X2 TL-52 1.6GHz 1600MHz FSB L2-512KB Cache Socket S1 Processor Retail Mfr p/n TMDTL52CTWOF
and not to say that HP gets a large discount by buying literally thousands of these CPU's at a way lower cost than retail...

if i were be in this situation i would take to small claims court but then again IANAL () so i am cant give you any legal advice...

Thanks a lot for your help! I think I may send it down and see if Best Buy can take a look at it and replace it. I still have the receipt.

If they can't take care of it, I'm going to look into filing a small claims report.

 

[darkassain]

Thanks a lot for your help! I think I may send it down and see if Best Buy can take a look at it and replace it. I still have the receipt.

If they can't take care of it, I'm going to look into filing a small claims report.

glad i could..
wish you the best of luck getting a replacement so that you wont have to go to extreme such as a SCR....

 

[easeltine]

The reason both cores are not being used is Windows 7 and 10 themselves. If one goes to the search bar, Type Run, then type MSCONFIG, (running as the Administrator), choose Boot choice at the top, choose Advanced Options, make it Normal if it says Selective, then use the drop down menu for number of processors, and choose 2. It is strange that one needs to do this at all!