Analyse minidump

[dickreuter]

Can somebody please help me to analyse this minidump which causes a bluescreen?

thanks
Nicolas

 

[yowanvista]

Try a SFC scan SFC /SCANNOW Command - System File Checker

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys

 

[niemiro]

Hello!

yowanvista has come to the right conclusion. ataport.sys is blamed, but this is not the actual cause.

Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )

Look at your call stack:

fffff880`0318c468 fffff800`02c7dca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0318c470 fffff800`02c7c920 : fffff880`028a0280 fffffa80`03822b60 fffffa80`0756cc40 fffff880`02868630 : nt!KiBugCheckDispatch+0x69
fffff880`0318c5b0 fffff800`02c5ad29 : 00000000`00000003 fffff880`016f3fbf 00000000`00000000 fffff880`045301f4 : nt!KiPageFault+0x260
fffff880`0318c740 fffff800`02c5dfec : fffffa80`03822b60 00000000`00000002 00000000`00000000 fffffa80`064fd538 : nt!KiInsertQueueApc+0x1e9
fffff880`0318c770 fffff800`02c8155b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`0318c7d0 fffff880`010fb41a : fffffa80`043321a0 00000000`00000001 fffffa80`03734010 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`0318c8b0 fffff880`010fb242 : fffffa80`03734010 00000000`00000002 00000000`07800000 00000000`07800000 : ataport!IdeCompleteScsiIrp+0x62
fffff880`0318c8e0 fffff880`010f5e32 : 00000000`00000002 00000000`00000000 00000000`00000001 00000000`00000001 : ataport!IdeCommonCrbCompletion+0x5a
fffff880`0318c910 fffff880`010fe7ed : fffffa80`043321a0 fffffa80`03734010 00000000`00000000 fffff880`0318caa8 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`0318ca40 fffff880`010fe0ec : fffffa80`043321a0 00000000`00000000 fffffa80`043321a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`0318cb70 fffff880`00e5f4ce : fffffa80`033d7000 fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 : ataport!IdePortCompletionDpc+0x1a8
fffff880`0318cc30 fffffa80`033d7000 : fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 : sptd+0x424ce
fffff880`0318cc38 fffff880`0170e653 : fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 00000000`00000000 : 0xfffffa80`033d7000
fffff880`0318cc40 fffff800`02c89bfc : fffffa80`04332118 fffffa80`04332050 00000000`00000000 00000000`00000000 : ndis! ?? ::FNODOBFM::`string'+0x6f33
fffff880`0318ccd0 fffff800`02c86eea : fffff880`03164180 fffff880`0316ef80 00000000`00000000 fffffa80`033d80a0 : nt!KiRetireDpcList+0x1bc
fffff880`0318cd80 00000000`00000000 : fffff880`0318d000 fffff880`03187000 fffff880`0318cd40 00000000`00000000 : nt!KiIdleLoop+0x5a

Do you see:

fffff880`0318cc30 fffffa80`033d7000 : fffff880`0170e653 fffffa80`04332050 fffffa80`033d7750 fffff880`03164180 : sptd+0x424ce

Removing sptd.sys is good general BSoD advice, but this time it applies very specifically to you. Please follow the advice above.

Thanks, and good luck!

Richard