app hang b1 error

[fanfa]

Hi, sorry for my poor english, but i will try to explain my problem.

When i use some program such as Internet Explorer, Firefox or OpenOffice and i browse trough folders to save a file, the system frozen and i receive the error message apphangb1. I have noticed that the problem appear only with 32-bit program and not with 64-bit (i use W7 Professional x64 with SP1).

I've tried to start in Safe Mode and the probleam disappear. Then i've tried to start normal windows in clean mode (so without autostart program and without third-part services, only microsoft services) and the problem reappers.

How can i solve this problem? This is the memory dump of IE8 at the moment of crash:

http://rapidshare.com/files/453302307/iexplore.rar

Thanks

 

[Anak]

Hi! fanfa, welcome to 7F

What program(s) do you use for malware protection? When was the last time you ran any malware scans?

After you make sure your machine is clean, see:
http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html
If you have multiple user accounts check each one.

 

[fanfa]

Hi! fanfa, welcome to 7F

What program(s) do you use for malware protection? When was the last time you ran any malware scans?

After you make sure your machine is clean, see:
http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html
If you have multiple user accounts check each one.

I've done a scan with Spybot Search&Destroy and with CCleaner, and both have not found anything. However the problem is not only with IE, but also with other 32-bit program.

 

[Anak]

Did you try to work through the troubleshooter I linked to?

Your multiple apphangb1 errors can usually be attributed to everything Capt. Jack wrote about, incompatible drivers and third party add-ons, especially add-ons. Follow the tutorial.

Help for Firefox:
Firefox 3.6.13 Randomly Hangs, Crashes: AppHangB1 • mozillaZine Forums
Notice the part in dfoulkes post about making sure your system is up to date! Use Secunia PSI.

Do you usually have the browsers open when you have other non-internet programs running, like OOo?
If you have a problem while one of these browsers are open then I would say the problem starts with one, the other or both browsers, and it is affecting the rest of your system.

If it continues then the problem lies in the particular program that the apphangb1 error points to.

The OOo error could be from a corrupted download or profile.

Troubleshooting one apphangb1 error is tedious by itself, multiples can become a nightmare.

Try to determine specifically when and what you are doing when the error occurs, and start with that program.

 

[fanfa]

The problem appear also with only one open program.

For example, if i open OpenOffice and try to save a new file (also with only one character), when i browse thorugh folders to choice the destination it crashes.

 

[Anak]

What version of Java do you have installed? the latest is (Version 6 Update 24).
If you do not know go here: Verify Java Version If it tells you, you need to update allow it to do it.

Btw...I would like to know more about your machine that you are having trouble with.
Please take the time to fill out your system specs, the how-to is listed in the information box where you create your post.

 

[fanfa]

i have the last version of Java 6u24.
I have also compiled my system spec.

 

[Anak]

Thank you for filling out your system specs!

I do not see a manufacturer, I surmise that you have built this machine, correct, incorrect?

Have you been running the Corsair 2X1GB and Kingston - HyperX 2X1GB ram together since the machine has been built or have you installed one set or the other at a later date?

If you added one kit at a later date, was it shortly after you made the addition that you started having these apphangb1 errors?

Pull the corsair and re-boot make note if you have any errors or if they get worse. Re-install the corsair then,
Pull the Kingston and re-boot make note if you have any errors or if they get worse.

If the errors clear, then it is a compatibility problem with your memory.

If no change or worse, then I need you to run memtest86, see: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

And, I can not get into rapidshare to read your file. Please follow the instructions here, and attach the resulting file to your next post.

 

[fanfa]

Yes, i have built this machine.

First i have only corsair kit, then i add the kingston. However i have added this at beginning of december and the problem starts 2/3 weeks ago, this are their characteristics:

Corsair Kit 2048MB (2X1GB) 800MHz Twinx2 CL4 Pc6400
Kingston - HyperX RAM DDR2 PC800 2GB KIT CL4

I have tried to remove RAM alternately but the problem still persist.
Now i'm running the memtest, this afternoon i will check also the dump file.


Thanks

 

[Anak]

Can you recall any changes to your machine at that point two to three weeks ago?

Any programs added?
Any upgrades to programs?
Any windows updates?
Any add-ons to programs?
Did you run any registry cleaners?
Did you run Ccleaner at that time, go back and check the log dates.

Continue to set-up to run this: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html It is the same as the here link I gave you earlier.

 

[fanfa]

The memtest has run for 4/5 hours without errors. Now i will try the link you have posted.

I don't rember i have installed any particular program apart the SP1 (can be this update thath cause the problem?)

 

[Anak]

I don't think so, most problems with SP1 so far have been with installation.

But to rule out any system integrity problems, run this after your done with the BSOD report. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[fanfa]

I've followed the guide and attach the result.

Then i've execute the command sfc /scannow and the result was "impossible to repair some damaged found file". I attach also the CBS.log

 

[Anak]

Try running the SCF /scannow at least two more times.

Follow the instructions in the blue note box in Option Two.

Meanwhile I 'll look over those files.

 

[fanfa]

I've run three times (I forgot to write) and i don't have any old restore point (the oldest is 6 march, but the problem is started before)

 

[Anak]

So far I found:

AcroRd32.exe_cb87fba80c6d9771fd62c1d1db77f74e21944_0bdd2bd0

It is a honest Adobe file, but has been known to masquerade as a trojan.

Please run Free ESET Online Antivirus Scanner If it finds anything follow the prompts for removal.

 

[fanfa]

i've scanned the system with Free ESET Online Antivirus Scanner but it doesn't find anything

 

[Anak]

I don't know what to say, except I'm out of ideas.

Every time you scan for malware you come up empty, but when I check your dump files 90% of what I see in your CLSID's are related to malware, trojans, viruses, keyloggers, foistware, etc. Your Hosts file is a mess.

I did look at the dump files that are in Italian, but I do not read or speak that language. so I can not make a determination with those.

The easiest way out of your predicament that I can see is to do a clean restore with a good image or clone you may have thought of making before this hit or this: http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[fanfa]

Thanks for your help, as soon as possible i will try with repair install.

EDIT:

I have installed SP1 on windows7, but i have the CD without SP1. Can i do repair install? Otherwise how can i do? Can i uninstall SP1 and do a repair installation (i have the version of MSDNAA gratis from my university)?

 

[Anak]

Thanks for your help, as soon as possible i will try with repair install.

EDIT:

I have installed SP1 on windows7, but i have the CD without SP1. Can i do repair install? Otherwise how can i do?

Your welcome.

Good question, in going over the repair install page it looks confusing to say the least, especially after SP1 is installed.

Before you go any further let me ask over on our other help page to see if we can get a clarification.
We should receive an answer today.