asus K53E

[yulaw99]

yeah will do, but should i download all the bios update files and use the winflash program?

 

[James7679]

This tells you how to do it. You should probably update your other drivers before flashing the BIOS though. Again, how stable are you now?

 

[yulaw99]

right well i have put the latest bios update that they had avalible on thir site, i tried updating drivers thro the windows update and device manager but i told they are upto date, as for stable imnot sur what you mean my laptop still takes it time starting up and i havent had the opertunity to have the thing hibernate/sleep just yet to see if it still freezes, would it be worth putting up my admin event log?

 

[James7679]

Yes, your event logs are full at this point. Go ahead and save a copy of the logs so that you can reference if needed.

Go ahead and see how the computer behaves for a bit and let us know.

 

[yulaw99]

right well its been a day or so now and still have a slow start-up with occasional freezes/crashes from sleep/hibernate,
drivers and bios updated with the latest versions malware checked and microsoft security essentials protected,
the sfc/scannow checked with no problems and the boot scan completed, here is the latest admin event log

 

[James7679]

hrm, do this and let us know the results.

 

[gregrocker]

Establish a Clean Boot and use the System Resources to find problems and solutions as given in Troubleshooting Steps for Windows 7. Google repeat errors especially in Performance log at time of hang.

Is this a factory preinstall of Win7? If so I would Clean Up Factory Bloatware although most tech enthusiasts prefer to Clean Reinstall - Factory OEM Windows 7 - everything you need is in the link.

What is your Display device and current installed driver? Have you tried other drivers or recently updated it? You can see all previously installed drivers at Device Manager>Display>Driver tab>Update Driver>Browse>Let me Pick. Did Sleep work correctly with a prior driver?

 

[yulaw99]

as far as i remember this laptop has always had the occasional freeze after sleep/hibernate even when i first unpackaged it i think that night it froze so im not sure if rebooting back to my back up disk will really do any thing as this was always there, after using the driver detector program all my drivers are upto date and iv downloaded the updates from the asus website for the bios latest update

 

[gregrocker]

Then I would seriously consider a Clean Reinstall - Factory OEM Windows 7.

Otherwise Clean Up Factory Bloatware and then if necessary work through the Troubleshooting Steps for Windows 7

As it says in the first tutorial you should only use the drivers given by the installer and updated via optional Windows Updates unless drivers are missing or traced to performance problems. This is not XP, Win7 is driver-complete. Using a driver program might have compounded the problem.

 

[karlsnooks]

Yulaw,
I've reviewed the thread.

Could you briefly summarize any problems?
thanks,karl

 

[karlsnooks]

yulaw,
Use this procedure-use speccy-and fluff out those system specs. I'm looking for some missing info.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
=====================================================================
=====================================================================

After the update, then:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
================================================
thanks, karl

 

[yulaw99]

hi karl well its just not every time but most of the time my system crashes/freezes after sleep/hibernate has been slow to load up from the loggin,
there are quite afew errors in my admin error logs and diagnostic performance logs

 

[yulaw99]

will alsotry the memorytest with usb soon so thanks for the tip

 

[karlsnooks]

hi karl well its just not every time but most of the time my system crashes/freezes after sleep/hibernate has been slow to load up from the loggin,
there are quite afew errors in my admin error logs and diagnostic performance logs

Do not worry. You're computer will not crash and burn, but here's the first set of actions:

WIN | type MSCONFIG | ENTER | STARTUP tab |

uncheck ALL except for:

Sidebar    C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
ETDCtrl    %ProgramFiles%\Elantech\ETDCtrl.exe
MSC    "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

REBOOT!

WIN=key with microsoft flag on top.

 

[karlsnooks]

go back to ccleaner's scheduled tasks and
DISABLE ALL

REBOOT!

After all is ok then a couple of those will be enabled again.

 

[karlsnooks]

UNINSTALL:

Bonjour    Apple Inc.    25/01/2012    2.00 MB    3.0.0.10
Driver Detective    PC Drivers HeadQuarters    15/05/2012    7.92 MB    8.1
syncables desktop SE    syncables    12/01/2011    163.5 MB    5.5.746.11492
µTorrent        04/08/2011        3.0.0

REBOOT!

REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware

I strongly recommend that you uninstall:
µTorrent
Vuze
=========================================
=========================================

 

[karlsnooks]

also, i didn't see it in the install list, but get rid of:
Norton PC Checkup

 

[yulaw99]

it makesno difrence if i remove everything in msconfig will still freeze/crash from a return from sleep and only a slight increase in speed on start up, am seriously considering handing this laptop back in on my warrenty, it still throwing up admin error events most of which happen in the time it has recoverd from a sleep till it freezes, an seems to not issue a error event if it has been restarted

 

[gregrocker]

Have you contacted Asus support to get help under warranty? I would get it replaced or sorted during warranty period so that you have a proven working machine before it expires.

Most tech enthusiasts will not run the factory bloatware preinstall but Clean Reinstall - Factory OEM Windows 7.

Be sure to make your Recovery disks and save a Win7 backup image first as Asus may not support a clean reinstall so you'd need to recover or reimage with factory image before shipping it back.