Auto restart even if uncheck automatic restart

[dammage]

i keep encounter this auto restart error therefore i decided to uncheck the automatic restart checkbox in system properties to get a BSOD so that i know what happen, but even if i uncheck it, my cpu still auto restart without generating a BSOD

i also checked my windows folder but there are no \Windows\Minidump in it

 

[usasma]

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

 

[dammage]

even after changing my setting to what is show below, i still do not get any thing inside the minidump.. as show i disable the auto restart check box also, but i did not a get BSOD, my cpu just auto restart its self, randomly sometime while playing game, sometime while watching movies. also i do not have MEMORY.DMP inside my windows folder

 

[usasma]

There's many different reasons for not getting a BSOD. The restart check box should stop the system at the BSOD - but that's not a sure thing.

In most cases like this, it's a hardware failure that causes the shutdown - and it happens outside of Windows' control so it can't capture a dump file.

So, the next step is to try these free stress tests:
Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

If that doesn't do anything, then install this free temperature monitoring utility: Download SpeedFan - Access temperature sensor in your computer and then let us know what the temps are.

If this is a desktop computer, you can open the side and point a house fan at it to see if that makes the BSOD's less frequent.

 

[dammage]

tested the furMark and prime95 stress test, no auto reboot occur ..
left pic is fanspeed without any process running, right pic is fanspeed while running prime95.
reboot occur when i play this game name "Divinity II - Ego Draconis", but it does not occur while i play dragonage origin or left 4 dead 2

 

[usasma]

There's a setting in SpeedFan where you can have it show the temps in your system tray. Enable that and then play the game Divinity II - Ego Draconis and see if the temps rise significantly just before it reboots.

Also, please upload this report so we can see if there's any evidence of the shutdowns. Please let us know the date/time of the last shutdown so we can look it up in the report.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[dammage]

the reboot occur around 917 pm on 1 feb 2010, seeing the log, i see that some of the error report is during timing that my PC is normally shut down, is that fine ?

 

[usasma]

Sorry, but we can't open the msinfo32 file (this often happens to us, so it's not usually a problem with the file) I think it has something to do with some different languages (I've sen it mostly with French).

Copy the stuff around the reboot time and paste it into your next post.

From the temperatures that you get during Prime95 - I'd suspect that your system is overheating and shutting down so quickly that there's no opportunity for a BSOD to be written.

I'd suggest cleaning out the inside of your case and pointing a house fan into it. If this slows down or eliminates the shutdowns - then you can be assurred that this is an overheating issue.