Avast Internet Security Problem

[Bibbster]

Hello, Recently i decided to install Avast Internet Security (the latest one) and i am having a problem with it. On windows 7 pro x86

My problem is that it will not allow me to connect to the internet, i tried uninstalling it and i was able to connect to the internet fine then reinstalling it ,Guess..? The internet cuts off , so i know this problem is due to the program.

PS- I have tried troubleshooting the connection to no avail so any help would be greatly appreciated.


Thank you guys!

 

[manhunter2826]

Are you absolutely certain that this is the case; certainly no problem here and I haven't - myself - read of other folk here having this problem with Avast. Could this possibly be a firewall issue? Do you use a firewall other than that of Windows?

 

[Bill2]

What AV did you have before you installed Avast? The key in many such cases is to remove the first AV with the proper removal tool, then install the next one.

 

[electrotune1200]

This is just a stab in the dark.....


Type "Services.msc" into Windows Search. Scroll down to Windows Firewall, Rt. click the process, then select properties. Set the startup type to disabled, then apply and OK.

Maybe the Windows Firewall is not recognizing the Avast Firewall and causing conflict.

 

[Tews]

Under the shields services, disable the webshield...

 

[Bibbster]

What AV dd you have before you installed Avast? The key in many such cases is to remove the first AV with the proper removal tool, then install the next one.

I've just been trying some outto see what i like and i have used eset smart security,kaspersky internet security,avg internet security,avira premium security suite and finally avast.

To uninstall them i have never used a removql tool.

 

[Bibbster]

Under the shields services, disable the webshield...

Ok, ill try in a bit.

 

[Bibbster]

Are you absolutely certain that this is the case; certainly no problem here and I haven't - myself - read of other folk here having this problem with Avast. Could this possibly be a firewall issue? Do you use a firewall other than that of Windows?

No mate, windows fw is turned off but avasts will not turn on either

 

[Bill2]

Well, IDK if you used them in the order you have listed or just randomly, its best, as far as possible to use the manufacturer provided removal tool since that uninstalls the program completely and avoids problems with the next AV. If none of the suggestions work, suggest you do a cleanup (both regular and registry) with CCleaner.

 

[Bibbster]

Well, IDK if you used them in the order you have listed or just randomly, its best, as far as possible to use the manufacturer provided removal tool since that uninstalls the program completely and avoids problems with the next AV. If none of the suggestions work, sugges you do a cleanup (both regular and egistry) with CCleaner.

Ok mate, could i do a sysstem restore thing or reinstall the backup i have saved to my portable hdd?

 

[Bill2]

Ya, you could do either.

 

[Bibbster]

Ya, you could do either.

Just another quick question, do the system backups the pc makes whilst installing say a new update still keep all my songs ect...?

 

[Bill2]

Well, it depends on how you set up backup in the first place. You can leave it to windows or you can choose what to backup. There you can specify which data files will be backed up.

If you dont remember what you did, just backup the songs etc. from your hdd to external media and go ahead.

 

[Bibbster]

Right, thanks man.

 

[Bibbster]

Right problems solved now guys, just restored from a backup and everything is working now