Solved Bad_Pool_Header

[Arc]

Browse to C:\Windows\Fonts, and delete the fonts those you have lately installed before the BSODs started to occur (the earliest BSOD is of 13/10 as per the zip you supplied).

If you cannot access to the fonts folder in normal mode, try in safe mode.

Then rebuild the font cache. Go to C:\Windows\System32\ and delete the "Fntcache.dat" file there. Then restart the computer. On restart, a fresh font cache will be built.

After doing all those, let us know how the computer is running.

 

[angiesluck]

Each time I click on the fonts file in both normal and safe mode...it shuts down!
As far as I am aware I have not installed any new fonts

 

[Arc]

Each time I click on the fonts file in both normal and safe mode...it shuts down!

So what I found here is right.

As far as I am aware I have not installed any new fonts

That means, your fonts got corrupt. But as you are saying that you havent installed any new fonts, the situation becomes critical.

First, rebuild the font cache as suggested in my earlier post.

.... rebuild the font cache. Go to C:\Windows\System32\ and delete the "Fntcache.dat" file there. Then restart the computer. On restart, a fresh font cache will be built.

Then Run SFC /SCANNOW Command - System File Checker

If it fails, or you cannot boot into your desktop, try SFC /SCANNOW : Run in Command Prompt at Boot

Now try to use the computer normally. Let us know the result .... if it is just the same as earlier or not.

 

[angiesluck]

If I am unable to delete it in normal mode, can I delete the file in safe mode?

 

[Arc]

Fntcache.dat? Yes, you can.

 

[angiesluck]

I have found a folder in system files called FNTCACHE is that the one? Is under 'type' DAT File

 

[Arc]

It should be this one ....

View attachment 290012

 

[angiesluck]

View attachment 290015 This is all I can find had to take it with camera as unable to do what you did

 

[Arc]

Hmm ... it looks like it is tried to open with something else. The icon should be the default one, not anything else.

Anyway, it is the same one...... delete it, then restart the computer. When restarted, do SFC /SCANNOW Command - System File Checker

Report the situation back.

 

[angiesluck]

well I deleted it and run sfc /scannow which came back with Windows resource protection found corrupt files but could not fix some of them....I restarted it and let it go into normal mode...checked if FTNCACHE was back and it was with todays date but still looking same as my above photo....then computer just froze so have to restart it by pressing off/restart button

 

[Arc]

So you should go for a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html now, as you are unable to do the above successfully.

 

[angiesluck]

Oh great.....I have done nothing too it so god knows why it started doing this in the first place :-(

 

[Arc]

What at least we can see form the camera snap you have posted, the default association of fntcache.dat is changed .... and that is some user taken action only.

Somehow you or somebody else have done something there. At least you have installed any program which overruled the default association .....

Difficult to say, but it does not happen at its own.

 

[angiesluck]

Problem is my microsoft proof of authenticity key on bottom of laptop has rubbed to the degree of not being able to read it! Such a stupid place to put these key numbers....Is there no other way of resetting the font cache to what it should be?

The only thing I can think is that pup malware which was on my machine prior to it crashing caused it perhaps...I deleted them with Malwarebytes.
I do remember that when I went to shut it down I noticed an update in the orb and so I shut it down as normal but the update just seemed to flash up and then went off....I thought nothing of it at time.

Also in safe mode when I go to the updates it shows 'I think its called' Microsoft security centre!...(something on that line).....it says its turned off but will not allow to turn on in safe mode...so when I went to try and turn it on in normal mode it didn't show it up! So is that also a problem or was it just showing up because it was in safe mode as I know that only certain files run in safe mode

 

[Arc]

Andiesluck, you have suggested it all.

You need to delete the fonts and rebuild the font cache Which you cannot do.

You cannot perform a clean install too.

Now you can do one more thing. Go to How I restored my Windows 7 default fonts and get the default fonts. save it in a USB stick. Then, follow http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html (You can do the same using a live linux distro like Puppy Linux) and delete the fonts folder in Windows, and fntcache.dll in system32. Then restore the fonts from the USB stick.

The issue is not any tough to solve at all. Have a look at one exactly same issue .....
http://www.sevenforums.com/bsod-hel...d-errors-after-5-10-minutes-running-win7.html

 

[angiesluck]

Apart from my machine which is very tough at getting corrupt files fixed......

So I decided to try the 'on computer' recovery it has on it....I first tried the basic recovery which does not delete any personal files or setting but that did not work...so I took all my personal files off and photos and decided to run the complete recovery......I followed the instructions and video that Samsung had for doing the recovery first and then did it.....all seemed to be fine...the windows screen came up with the usual desktop icons that you get with new machines and I thought...great...I can now add my stuff back...then within seconds it rebooted itself and then restarted back up in the recovery screen ....No button to escape apart from pressing the off/on button and so I re did the process and guess what...it did it again...so I pressed the off/on button and then restarted it and it again went straight back to the recovery screen to do the process all over again!!
So now I am stuck as to why.....
If I can not solve this it looks like I will have to just get another laptop

 

[angiesluck]

UPDATE:.....I posted (Windows starts/uploads fine but partition screen keeps popping up) thread and to my saviour came Kaktussoft who was fabulous at solving my issues I had after doing a clean install via 'samsungs recovery' installed on laptop....So this is now solved due to Kaktussoft.....So don't need to buy another laptop just yet.....So anyone having a problem like mine listed here look at my other listing mention here 'above'. It may just help you too

 

[Arc]

Anjiesluck, actually that issue does not take that much of effort to solved. Just a few corrupted fonts to deal with .......

All such issues are three post threads. This one is the only exception.