Black Screen with Cursor prevents booting to Windows

Tokkemon

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Location
Philadelphia, PA
URGENT: Black Screen with Cursor prevents booting to Windows

Hi Folks, I've got an urgent problem.

I have a relatively new Dell Inspiron 1564 with Windows 7 Home Premium 64bit on it. The problems started when I removed Dell's preset "data" extended partition (D:\). I then extended the C: partition where Windows is to the whole drive minus the recovery partition (which I labeled as R:\). A "bootmgr is missing" error happened until I made the Recovery partition as Active (which I thought was very weird in itself). But the laptop seemed to boot as normal.

Then, out of the blue, I turned it on and once past the Dell splash, a black screen with a blinking cursor on the left corner came. I couldn't boot into Advanced options (F8) or Windows at all. I tried using a recovery Windows 7 USB stick that I had and was able to get into System Startup Recovery but this hasn't worked to fix the problem. Messing with the cmd has not helped either. However, I can still get into Windows if I boot to the USB, because it shows "Windows 7 (Recovered)" in the boot menu, which happened after a Startup Recovery. So Windows itself seems fine, its just the boot sector that's messed up. I tried using Dell's recovery feature and reinstalled Windows on the C: partition but this didn't change anything. The problem seems to be the bootmgr is on the R: drive, not the C: drive.

I need to fix this very quickly so urgent help is much appreciated!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Quad-Core8 GB
Computer Manufacturer/Model Number
Dell Studio 540
OS
Windows 7 Home Premium 64bit
CPU
Intel Quad-Core
Memory
8 GB
Sound Card
None
Monitor(s) Displays
2 Acer G235HAbd 23'' Widescreen LCD
Screen Resolution
1920X1080
PSU
Dynex 520W
Keyboard
Dell L20U
Mouse
Logitech G500
Did you try pressing the F12 Key?
 

My Computer My Computer

At a glance

MS Windows 7 Home Premium 64-bit SP1IntelCore [email protected]; Sandy Bridge 32nm Tech.4096Mb RAM; Single ChannelDDR3@665MHz; DRAM F...AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&m...
Computer Manufacturer/Model Number
Sony Vaio C series VPCCB35FN laptop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
IntelCore [email protected]; Sandy Bridge 32nm Tech.
Motherboard
Sony Vaio Version:C609NJYJ
Memory
4096Mb RAM; Single ChannelDDR3@665MHz; DRAM Freq:662MHz
Graphics Card(s)
AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&mem Clock:123.36
Sound Card
REALTEK High Definition Audio Device; INTEL Display Card
Monitor(s) Displays
Generic PnP Intel HD;Resolution:1920*1040 Pixels; BPP:32bits
Screen Resolution
Current Resolution:1920*1080 Pixels; Monitor Frequency:60Hz
Hard Drives
Internal HD:TOSHIBA MK5061GSY; Real Size:488 GB;NTFS; 3 Partitions; SATA; HEADS:16

External HDD: WD Elements 1023 PORTABLE; Estimated Size: 1TB; NTFS; 3 Partitions
Cooling
Lateral Exhaust with a Cooling Pad Placed Beneath.
Keyboard
Logitech Bluetooth+ Generic Integrated K-B
Mouse
Logitech Bluetooth
Internet Speed
2MBPS
Other Info
1)Trend Micro Titanium Maximum Security Suite Version:3
2)SAS-PRO

3)MBAM--PRO


4)WATERFOX+IE9 +WOT+LINKEXTEND+ DRWEBCUREIT LINK CHECKER

5)SPYWAREBLASTER

6) WINPATROL PLUS

7) SANDBOXIE and
8) A BIT OF COMMON SENSE.
Yes.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Quad-Core8 GB
Computer Manufacturer/Model Number
Dell Studio 540
OS
Windows 7 Home Premium 64bit
CPU
Intel Quad-Core
Memory
8 GB
Sound Card
None
Monitor(s) Displays
2 Acer G235HAbd 23'' Widescreen LCD
Screen Resolution
1920X1080
PSU
Dynex 520W
Keyboard
Dell L20U
Mouse
Logitech G500

My Computer My Computer

At a glance

Windows 7 Enterprise x64 SP1 Version 6.1 Buil...x64bit AMD Turion(tm) X2 Ultra Dual-Core Mobi...4096 (2048 + 2048) MB, DDR2 RAM (800 MHz), ma...ATI Mobility Radeon™ HD 3650+HyperMemory™(512...
Computer Manufacturer/Model Number
Toshiba Satelite P300D 13J (Short model No: PSPDCE)
OS
Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
CPU
x64bit AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82
Memory
4096 (2048 + 2048) MB, DDR2 RAM (800 MHz), max 8,192 MB
Graphics Card(s)
ATI Mobility Radeon™ HD 3650+HyperMemory™(512MB VRAM+2302MB)
Sound Card
Manufacturer: harman/kardon
Monitor(s) Displays
Generic PnP Monitor (MONITOR\LPLA101)
Screen Resolution
1440 x 900 (19" LCD)
Hard Drives
HDD1: TOSHIBA MK3252GSX ATA Device (IDE 320 GB 5,400 o/min) ,
HDD2: Msft Virtual Disk SCSI Disk Device (Virtual Hard Drive),
HDD3: TOSHIBA MK3263GSX USB Device (USB Mobile HDD) (TakeMS MemLine)
PSU
Batery: technology : lithium-ion
Cooling
integrated cooler + 3x external cooler
Keyboard
USB Logitech S520
Mouse
USB Logitech S520
Internet Speed
WAN: 7,2 Mbit/sec, WLAN: 54 Mbit/sec + Bluetooth®
Dear Tokkemon,
I will chip in with my 2 cents worth of advise if codekiddy's link does not help!
Sorry, we were late!

Best wishes,
sreedhav
PS: Do you have the (remote chance) the original installation CD/DVD? Anything happened on pressing the F12 key repeatedly on startup?
 

My Computer My Computer

At a glance

MS Windows 7 Home Premium 64-bit SP1IntelCore [email protected]; Sandy Bridge 32nm Tech.4096Mb RAM; Single ChannelDDR3@665MHz; DRAM F...AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&m...
Computer Manufacturer/Model Number
Sony Vaio C series VPCCB35FN laptop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
IntelCore [email protected]; Sandy Bridge 32nm Tech.
Motherboard
Sony Vaio Version:C609NJYJ
Memory
4096Mb RAM; Single ChannelDDR3@665MHz; DRAM Freq:662MHz
Graphics Card(s)
AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&mem Clock:123.36
Sound Card
REALTEK High Definition Audio Device; INTEL Display Card
Monitor(s) Displays
Generic PnP Intel HD;Resolution:1920*1040 Pixels; BPP:32bits
Screen Resolution
Current Resolution:1920*1080 Pixels; Monitor Frequency:60Hz
Hard Drives
Internal HD:TOSHIBA MK5061GSY; Real Size:488 GB;NTFS; 3 Partitions; SATA; HEADS:16

External HDD: WD Elements 1023 PORTABLE; Estimated Size: 1TB; NTFS; 3 Partitions
Cooling
Lateral Exhaust with a Cooling Pad Placed Beneath.
Keyboard
Logitech Bluetooth+ Generic Integrated K-B
Mouse
Logitech Bluetooth
Internet Speed
2MBPS
Other Info
1)Trend Micro Titanium Maximum Security Suite Version:3
2)SAS-PRO

3)MBAM--PRO


4)WATERFOX+IE9 +WOT+LINKEXTEND+ DRWEBCUREIT LINK CHECKER

5)SPYWAREBLASTER

6) WINPATROL PLUS

7) SANDBOXIE and
8) A BIT OF COMMON SENSE.
No I don't have the original DVD. I tried rebuilding the boot manager with cmd and Easy BCD but it did nothing. I've settled on just a full reinstall. I had a copy of Windows on hand so I reinstalled and everything is peachy. Dell's recovery partition is such a piece of crap anyway...

Now, I need to get a working activation code since the code on the bottom of the computer was too smudged to be useful. *facepalm* Would Dell be able to fix this? I'm wary of doing so since this isn't my computer but a client's.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Quad-Core8 GB
Computer Manufacturer/Model Number
Dell Studio 540
OS
Windows 7 Home Premium 64bit
CPU
Intel Quad-Core
Memory
8 GB
Sound Card
None
Monitor(s) Displays
2 Acer G235HAbd 23'' Widescreen LCD
Screen Resolution
1920X1080
PSU
Dynex 520W
Keyboard
Dell L20U
Mouse
Logitech G500
No I don't have the original DVD. I tried rebuilding the boot manager with cmd and Easy BCD but it did nothing. I've settled on just a full reinstall. I had a copy of Windows on hand so I reinstalled and everything is peachy. Dell's recovery partition is such a piece of crap anyway...

Now, I need to get a working activation code since the code on the bottom of the computer was too smudged to be useful. *facepalm* Would Dell be able to fix this? I'm wary of doing so since this isn't my computer but a client's.

Dear Tokkemon,
Kindly download speccy(free) from here: Speccy - Download

Expand the "Operating system" and you will find" serial number'
Regards,
sreedhav
 

My Computer My Computer

At a glance

MS Windows 7 Home Premium 64-bit SP1IntelCore [email protected]; Sandy Bridge 32nm Tech.4096Mb RAM; Single ChannelDDR3@665MHz; DRAM F...AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&m...
Computer Manufacturer/Model Number
Sony Vaio C series VPCCB35FN laptop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
IntelCore [email protected]; Sandy Bridge 32nm Tech.
Motherboard
Sony Vaio Version:C609NJYJ
Memory
4096Mb RAM; Single ChannelDDR3@665MHz; DRAM Freq:662MHz
Graphics Card(s)
AMD Radeon HD 6630M; GPU:Whistler;BIOS Core&mem Clock:123.36
Sound Card
REALTEK High Definition Audio Device; INTEL Display Card
Monitor(s) Displays
Generic PnP Intel HD;Resolution:1920*1040 Pixels; BPP:32bits
Screen Resolution
Current Resolution:1920*1080 Pixels; Monitor Frequency:60Hz
Hard Drives
Internal HD:TOSHIBA MK5061GSY; Real Size:488 GB;NTFS; 3 Partitions; SATA; HEADS:16

External HDD: WD Elements 1023 PORTABLE; Estimated Size: 1TB; NTFS; 3 Partitions
Cooling
Lateral Exhaust with a Cooling Pad Placed Beneath.
Keyboard
Logitech Bluetooth+ Generic Integrated K-B
Mouse
Logitech Bluetooth
Internet Speed
2MBPS
Other Info
1)Trend Micro Titanium Maximum Security Suite Version:3
2)SAS-PRO

3)MBAM--PRO


4)WATERFOX+IE9 +WOT+LINKEXTEND+ DRWEBCUREIT LINK CHECKER

5)SPYWAREBLASTER

6) WINPATROL PLUS

7) SANDBOXIE and
8) A BIT OF COMMON SENSE.
If I do that won't it just give me the old OEM code? I have that and tried using that to activate the new install and it didn't work.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Quad-Core8 GB
Computer Manufacturer/Model Number
Dell Studio 540
OS
Windows 7 Home Premium 64bit
CPU
Intel Quad-Core
Memory
8 GB
Sound Card
None
Monitor(s) Displays
2 Acer G235HAbd 23'' Widescreen LCD
Screen Resolution
1920X1080
PSU
Dynex 520W
Keyboard
Dell L20U
Mouse
Logitech G500
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