macknjules
New member
- Local time
- 12:02 AM
- Messages
- 4
hi there..can some please help me regarding the blue screen error that appears on my windows..
when i start my laptop it goes fine until just before the desktop appears and after that the system hangs and does not respond to anything..i have to force shut down my laptop and it doesn't start after that..
after trying for a long time and pressing the power key time and again...it does start up again and i received the following error report:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 8234050C BCP3: 8B0689E4 BCP4: 00000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\081813-18376-01.dmp C:\Users\mack\AppData\Local\Temp\WER-86112-0.sysdata.xml
the following is the MGAD report:
kindly help me with this problem..

when i start my laptop it goes fine until just before the desktop appears and after that the system hangs and does not respond to anything..i have to force shut down my laptop and it doesn't start after that..
after trying for a long time and pressing the power key time and again...it does start up again and i received the following error report:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 8234050C BCP3: 8B0689E4 BCP4: 00000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\081813-18376-01.dmp C:\Users\mack\AppData\Local\Temp\WER-86112-0.sysdata.xml
the following is the MGAD report:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {65FCF7BF-3AF8-43F4-A98E-022FC9D76ED7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130505-1534
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{65FCF7BF-3AF8-43F4-A98E-022FC9D76ED7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3043667836-1824285366-642764914</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS><HWID>D1483F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2322009
Installation ID: 001953985976517124831712551943149581790293462646524604
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 18-Aug-13 3:51:34 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:4:2013 20:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAIAAAABAAAAAgABAAEAeqhS781QXl16f9p66sUIuGxazOEC38BdRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC TOSCPL TOSCPL00
OSFR TOSHIB A+2nd ID
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
kindly help me with this problem..
Last edited by a moderator:
My Computer
At a glance
windows 7 home premium 32 bitintel core 2 duo4 GB
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- toshiba
- OS
- windows 7 home premium 32 bit
- CPU
- intel core 2 duo
- Memory
- 4 GB
- Hard Drives
- 1 x 320 GB
- Antivirus
- avira
- Browser
- chrome