Blue screen error..plz i need help

[Zan03]

Hi guys,I really hope that you can point my at what's wrong with my new pc,just bought it 9 days ago . This is my first post, I hope I explain my issues so that you can help me out. Firstly my pc specs,

intel i5-760
Asus P7P55D-E PRO
Gskill Ripjaw 1600 2x2Gb
Samsung Spinpoint F3 1Tb
MSI Gtx 460 Hawk
Seasonic M12II 620W
Windows 7 home premium 64bit

The problem is that i get blue screen error every now and then when i play starcraft2 and sometime when surfing the net or just idling.i cant figure out what is the problems,i have install quite alot of windows update and some of the drivers.i ran register booster and it says i got 50+ errors and im really worried now.i have attached info from sf diag

 

[zigzag3143]

Hi guys,I really hope that you can point my at what's wrong with my new pc,just bought it 9 days ago . This is my first post, I hope I explain my issues so that you can help me out. Firstly my pc specs,

intel i5-760
Asus P7P55D-E PRO
Gskill Ripjaw 1600 2x2Gb
Samsung Spinpoint F3 1Tb
MSI Gtx 460 Hawk
Seasonic M12II 620W
Windows 7 home premium 64bit

The problem is that i get blue screen error every now and then when i play starcraft2 and sometime when surfing the net or just idling.i cant figure out what is the problems,i have install quite alot of windows update and some of the drivers.i ran register booster and it says i got 50+ errors and im really worried now.i have attached info from sf diag

Several problems


1-Symantec-- remove and replace with Microsoft Security Essentials and the win 7 firewall.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/


2-Pool Corruption (memory) probably caused by symantec but test to be sure

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

3-Run a system file check-- to verify the OS files

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

 

[Zan03]

the norton protection that i get is a trialware,should i get the full version of an anti-virus and do you have any recommendation?does alot of blue screen error make my com worse? sorry im no expert on this so i would need as much help i can..i will do the memtest soon and update you..if i have more doubts ill refer back to you..thanks alot for your help

 

[zigzag3143]

the norton protection that i get is a trialware,should i get the full version of an anti-virus and do you have any recommendation?does alot of blue screen error make my com worse? sorry im no expert on this so i would need as much help i can..i will do the memtest soon and update you..if i have more doubts ill refer back to you..thanks alot for your help

As indicated below Microsoft Security Essentials, and win 7 firewall is currently being recommended.



Ken J

 

[Zan03]

Hi again zigzag, i did memtest a few times..the first time i use it 24 errors reported..but after checking each ram and slot, no errors was reported so i tried both pairs again in the same slots for 6 passes i was amazed no errors was found.So far no more blue screen(fingers crossed). i have 1 more problem my comp shows me i have 4 GB ( 2GB usable ) does this affect my performance even if bios shows that i have 4 GB?

 

[Zan03]

after resitting the rams, it fixed the 4 gb problems

 

[CarlTR6]

That is good news. I hope reseating the RAM fixes your problem.

 

[Zan03]

when i thought everything was going ok, got double blue screen in a row ..i have attach a new window nt6 bsod file

 

[CarlTR6]

Both of these crashes occurred with uptimes of a little over a minute or less and both indicate memory corruption. Since you did get an error with Memtest previously, I suggest you run it a gain for at least 10 passes. Run Memtest from a cold boot after your computer has been off for a while. This will take about 8 hours. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Post back with your results.

If you get no errors with Memtest, test your CPU and RAM with Prime following the instructions carefully in this tutorial: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

 

[Zan03]

thx carl ill do memtest and prime soon, another thing i wanna ask is..could this error cause my starcraft 2 to crash coz of installation corruption.

 

[Zan03]

i did memtest and indeed it shows 42 errors on like 8 passes,should i send the rams for rma?..one more thing,i need to know if this problems cause starcraft 2 to have corruption installation errors..thanks

 

[CarlTR6]

Usually a corrupt installation causes an application crash; but it can cause a system crash and a BSOD. If you think that your Starcraft installation is corrupt, uninstall it and reinstall it.

 

[Zan03]

i had uninstall and reinstall the game like 6 times but still nothing works for me,still the game is playable but the corruption crash make crazy sometimes ..i even followed some instructions on how to fix the prblem from websites..might be harddisk but im not sure about this..thats why im asking at several forums

 

[CarlTR6]

I think your problem is RAM to the errors showing in Memtest. Get your RAM problem fixed and then you will be able to tell if you have additional problems.

 

[Zan03]

thx again carl,but may i know what could cause error for my ram, eg. low voltage or maybe there some other factors to consider

 

[CarlTR6]

Zan, if you need help with your RAM, let me know. There are some gurus here who are really knowledgeable about RAM. I am not one of them; but I would be glad to ask them to look at this thread.

 

[Zan03]

hi carl,here i have attached is corrupt errors from starcraft2.can u translate the errors that could be the cause for this.anyway this week im gonna 1 to 1 exchange my ram for a new tested one and see if any problems still arise again..u and most of the crews here in window 7 forum had been a great help to me,i will carry on posting if there are any doubts and what not,thanks again

 

[CarlTR6]

I would completely uninstall Starcraft and reinstall it from scratch. However, I suggest you wait until you solve the RAM problem before you install it. And you are very welcome for the help.

 

[Zan03]

hi carl,now i had exchange my ram for a new tested one and now i had this blue screen which shows ntfs.dll trying to write a read only memory or something like that.thx

 

[CarlTR6]

Run Memtest again from a cold boot after your computer has been off for a while. Post back with your results.

Run CheckDisk.

Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7).

Copy/paste the results into your next post.