Blue screen in Lenovo Ideapad Y460

[abu]

Hi,
I bought this laptop 3 weeks ago. it's an intel i5 M520 with 4GB ram, 500gb hdd, ati radeon graphics, windows 7 64bit.

It crashed 3 times so far, and everytime after an hour of using the laptop only in battery while using the integrated video card. I didnt try with ATI card to run on battery. But I always use ATI when I am using an external monitor while it is plugged and it never crashed then. It did not crash when i was switching the graphics card.

I had to push down the power button to shut down as nothing was responding.
Havent installed anything complicated other than phpeditor and ftp filezilla, mozilla, chrome.

NOte that i reinstalled Windows to factory settings again using OneKey Recovery.
And to my disappointment it happened again and Today instead of being frozen it went to blue screen and restarted auto. Here is what the windows problem solver showed. What should I do? Take it to a service center, i have warranty. Thanks a lot in advance for your help. I also attached the .dmp and .xml file in .zip format.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880062CBC8B
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\062410-23540-01.dmp
C:\Users\Sayem\AppData\Local\Temp\WER-70590-0.sysdata.xml
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C:\windows\system32\en-US\erofflps.txt

 

[ttran]

Hi and welcome Abu
This is pretty straight foward, your BSOD was caused by your intel wifi driver, please download and install fresh copy of it

Driver Removal and Reinstallation:
Please do the following:
- download a fresh copy of the latest Windows 7 version of the program for this driver from the Intel website (NOT from Windows Update or from the Update driver function in Device Manager). If there are no Windows 7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.695\062410-23540-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03248e50
Debug session time: Fri Jun 25 03:49:51.267 2010 (UTC + 7:00)
System Uptime: 0 days 6:58:48.085
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {0, 2, 0, fffff880062cbc8b}
Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for[COLOR=red] NETw5s64.sys[/COLOR]
Probably caused by :[COLOR=red] NETw5s64.sys[/COLOR] ( NETw5s64+fc8b )
Followup: MachineOwner
---------

~Tuan

 

[abu]

Thanks a lot. I updated the driver. I'll update if it happens again. Thanks.

Abu

 

[DanVAVT]

Hi!

I have pretty much the same problem. My laptop is also Y460, except for it has Core i3, 3 Gb RAM and 320 Gb HDD.

I have 1 crash every 2 or 3 days. For some reson or other action center is unable to send dmp files for analysing, whereas it works properly when it comes to crashes of my applications. I think I have updated all the drivers, but the blue screen keeps on appearing. Win Debugger says that the problem may be caused by tcpip.sys, wininit.exe or ntoskrnl.exe.

Please find attached the latest 10 dump files, I hope this would be enough to solve my problem. Thanks for help!