Blue screen of death. Urgent help needed.

[CarlTR6]

Windows Update is telling me there are two important updates to install. One called: Update for Windows 7 (KB2272691) and another called Update for Windows 7 (KB982110). Should I install them?

Yes, but make driver verifier is turned off before you attempt to install the updates.

 

[Cobrabite11]

Asacpi.sys is not there. I will reboot again.

 

[Cobrabite11]

I disabled verifier. Installed the updates. Checked to see if asacpi.sys is in the drivers file yet (it wasn't). Then reenabled verifier.

 

[CarlTR6]

Good job on updating and re-enabling Driver Verifier. There was no asacpi.sys file in Drivers at all? Not even the one dated 2005? If not, open Windows Explorer, click on "Local disk C:" and do a search for asacpi.sys. If the search only finds it in the Downloads folder, you don't have to worry about that driver.

 

[Cobrabite11]

Upon rebooting which is needed to renable verifier I was hit with a BSOD straight after the Windows sign screen so I couldn't enter my system. Therefore, I had to go into safe mode and disable verifier and reboot to log back in.

 

[Cobrabite11]

I found 6 files called asacpi.sys but all were in the MB WIN7 ATK folder in Downloads. Can I delete that folder now and forget about it?

 

[Cobrabite11]

Hopefully I won't get any BSOD from now but if I do I will come back here and upload all reports. Thank you.

 

[CarlTR6]

Hold on to those files for a while. If you get another BSOD, we will look to see if that 2005 version shows up. If it does not, you can delete that download. If you run for a week or so and have not crashed, you can delete it. Those files won't do anything sitting there except take up space.

Good luck and I hope you are BSOD free.

 

[Cobrabite11]

Didn't get a BSOD ALL of yesterday. Finally thought I was free until I just got one there. I am going out so if I don't respond immediately I will reply soon.

 

[Cobrabite11]

Did anyone figure out why that BSOD was caused?

 

[ttran]

The dump doesn't point to any specific thing, I haven't turned back to previous pages, however, I see this you haven't update this driver, it might be ok though, but it's always good to update it:

AGRSM    AGRSM.sys    Mon Nov 10 21:56:37 2008 (49184BA5)

TOSHIBA V92 Software Modem/Agere Systems Soft/Creatix V.92 Data Fax Modem

rtlprot  rtlprot.sys  Fri Apr 20 16:16:46 2007 (462884FE)

Realtke RtlProt WLAN Utility Protocol Driver
Realtek

tdcmdpst tdcmdpst.sys Wed Oct 18 09:50:02 2006 (4535965A)

Toshiba ODD Writing Driver (CD/DVD)
Toshiba Support - Homepage

UVCFTR_S UVCFTR_S.SYS Tue Nov 27 17:38:34 2007 (474BF3AA)

Chicony USB 2.0 Camera
Untitled Document

If updating drivers seem hard, then enable Driver verifier again:
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

BUGCHECK SUMMARY:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.909\082810-23743-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e1d000 PsLoadedModuleList = 0x82f65810
Debug session time: Sat Aug 28 19:15:09.992 2010 (UTC + 7:00)
System Uptime: 0 days 1:40:24.005
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
........
1: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, 84e0d000, 84e0d300, 8600000}

GetPointerFromAddress: unable to read from 82f85718
Unable to read MiSystemVaType memory at 82f65160
Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+1b1 )

Followup: MachineOwner
---------

Regard,

Tuan

 

[CarlTR6]

Follow Ttran's advice and update those drivers. Obsolete drivers cause conflicts, memory corruption and crashes, especially thos edatedd 2006, 2007, 2008. Please let us know if you need help with the drivers.

 

[Cobrabite11]

I can't find direct links to any drivers as I am unsure on which files to look for. Please could you give me DIRECT links to what I need to download and install and I will do that.

 

[Cobrabite11]

Finding drivers is difficult for me although device verifier often stops my computer from opening and I have to boot into safe mode. Please could you give me direct download links for any drivers you feel necessary.

 

[CarlTR6]

Turn Driver Verier off while you are updating drives.

Ttran provided the links in his post. Go to each link he provided, look for help and support or downloads, search for the driver. When you find it download the driver to your desktop.

AGRSM.sys - SoftModem Device Driver belongs to the software Agere Systems Soft Modem or TOSHIBA V92 Software Modem or Creatix V.92 Data Fax Modem by Agere Systems (www.agere.com). Try the Toshiba site first and if you can't find it there try the Agere site.

I doubt if you can find an updated driver for Chicony USB 2.0 Camera; but it is worth a try. If you can't, uninstall this camera; it is obsolete.

Let us know which ones you can find and which ones you can't.

How To Find Drivers:

- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[Cobrabite11]

I understand he provided links but I can not find my way to navigate towards the driver I need. I am finding it too difficult to locate, and I can't uninstall the camera I use it for MSN sometimes.

 

[CarlTR6]

You need to upgrade and get a camera that is compatible with Win 7. Hardware and software that was made to run on XP is not going to run well on Win 7 unless the manufacturer has upgraded it to do so.

Download and run Windows 7 Upgrade Advisor: Windows 7 Upgrade Advisor - Download - Microsoft Windows

Post your results. I will help you with the drivers. I have some things I have to do. I will be back in about 1.5 hours.

 

[Cobrabite11]

Here are my results. Thanks for the help.

 

[CarlTR6]

Ok, very good work. Start with the programs on the first page that Update Advisor has no information on. The Advisor says update available. Go to the Toshiba search for each of these programs. When you find, read about the current version. Is it compatible for Win 7? Download and install the updated program. It will take some work and searching to find the updates. If the update is not available on the Toshiba site, go to the program manufacturer's site and search.

I notice that the camera did not show up. Did you have it plugged in before you began the scan? If not plug it in and run the scan agaon. See what Advisor tell you about the camera.

Before scanning your PC with the Windows 7 Upgrade Advisor, be sure to plug in and turn on any USB devices or other devices, such as printers, external hard disks, and scanners, that you regularly use with the PC you're checking.

 

[Cobrabite11]

The camera is built in to my laptop.