Solved Blue screen shut down

[diplomat2358]

plz help me..
I am sick of this..
how can I fix this one?

BCCode: d1
BCP1: 0000000000000006
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800140DFCD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120912-36145-01.dmp
C:\Users\eda\AppData\Local\Temp\WER-75551-0.sysdata.xml

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[koolkat77]

Welcome to SevenForums.

Please post them following: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[diplomat2358]

I diagnosis BSOD
in my case during BSOD didn't shutdown.
plz... help

 

[koolkat77]

There are no dump files. Please follow this thread to enable them: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Based on the other files you have posted and the situation you describe, this should be fairly easy.

Please uninstall BitDefender and McAfee Antivirus. They are a frequent cause of BSOD-s for some reason.

• BitDefender - Support
• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
• McAfee Removal Tool - McAfee Uninstaller

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
​

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.

• 
  1. Click on the rb:
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If its wireless, match your device from here:

• ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

• ATHEROS Network drivers for Windows

Postback results.

 

[koolkat77]

Were the blue screen problems solved?

 

[diplomat2358]

yes.. thanks problem was bitdefender.

 

[koolkat77]

Great!

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