Blue screen, unexpected shut down, have minidump

[verdutzt]

I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: e4
BCP1: 0000000000000002
BCP2: FFFFFA800AB72780
BCP3: FFFFFA800AB727A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102815-12043-01.dmp
C:\Users\MyName\AppData\Local\Temp\WER-21060-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

====

I'm trying to use the DM log collector mentioned here: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
It says "takes a while" - can I expect it to take more than 10 minutes?


14:32:41.07: Creating the archive
done

14:32:41.08: Copying mini dump files
C:\Windows\minidump\102815-12043-01.dmp
1 file(s) copied.
done

14:32:41.08: generating dxdiag report (takes a while)

 

[axe0]

Please read BSOD Posting Instructions

 

[verdutzt]

I had read that before posting. In my post, I wrote:

I'm trying to use the DM log collector mentioned here: http://www.sevenforums.com/bsod-help...tructions.html
It says "takes a while" - can I expect it to take more than 10 minutes?

It's now about 1-1/2 hours later and it still says "takes a while" in the DM Log collector screen.

 

[axe0]

Please boot in safe mode and try running it again.

 

[verdutzt]

Thanks, safe mode was faster. Here is my file.

 

[axe0]

Following drivers need to be updated/removed

ASACPI		[COLOR="Red"]Mon Mar 28 04:30:36 2005[/COLOR] 		ASACPI.sys // ASUS ATK0110 ACPI UTILITY driver
LVUSBS64	[COLOR="Red"]Sat Feb 03 19:05:16 2007[/COLOR] 		LVUSBS64.sys // Logitech camera driver
CamDrL64	[COLOR="Red"]Sat Feb 03 19:17:27 2007[/COLOR] 		CamDrL64.sys // Logitech QuickCam driver

Update links
LVUSBS64
CamDrL64

ASUS driver is known for causing BSOD's, please remove the driver

[B]ASUS ATK0110 ACPI UTILITY[/B]	[U]c:\windows\system32\drivers\asacpi.sys[/U]

 

[verdutzt]

Thanks for the info!

 

[axe0]

Please let me know how it goes

 

[verdutzt]

For the 2 Logitech items, I wasn't able to find an update for the webcam (assuming "camera" means the webcam). From what I read, the Logitech webcam I have is for XP and not updated anymore. Though it has worked with Windows 7 for quite a while. I had to recently reinstall Windows.

For the Asus utility, I went to the ASUS website and started a chat with an employee via this link:
ASUS Live Chat
I told Alberth that I right-clicked the ASUS ATK0110 ACPI UTILITY in Device Manager then attempted to see if there were any updates. A message said there are no updates. Alberth said it's common for Windows to say there is no update and that he'd help me to get a download to update it. Then Alberth asked for my model number. I asked where to find the model number. Then suddenly the chat screen went white and the chat person was gone. I tried numerous times to get the chat working again, but only get the white screen when I click "Components - Motherboard, Wireless, Display, Projector, Graphics Card, Server, Optical Storage" under ASUS Live Chat. I tried in 2 different browsers and cleared cookies.

You say to remove the ASUS driver. Via Device Manager I assume. If I remove it, will it cause more problems? Don't I need it for some reason?

Thanks

 

[axe0]

Drivers could be legt behind of the uninstaller didn't remove it.
If you expect problems, just create a restore point BEFORE moving the driver.

Moving, to test if there are any problems, if so just move the driver back, if not you can remove the driver.

 

[verdutzt]

So drivers could be left behind if the uninstaller didn't remove everything. I don't know how to "move" a driver. I think I'll wait to see if I get the BSOD again before moving/removing drivers. And will look into buying a new webcam. Thanks!

 

[axe0]

Moving: cut and paste the driver to another folder and see if any problem occurs.

 

[verdutzt]

Do I cut and paste from Device Manager?

 

[axe0]

Please read 1 of my previous posts for the location of the driver.