Solved Blue Screen Whilst Creating DVD Photo Slideshow Professional

[hawke7]

Title says it all.

When slideshow was almost complete - Blue Screen appeared.

Please see attachment.

 

[axe0]

Hi hawke7,

We'll need more information.
BSOD Posting Instructions

 

[hawke7]

Hi,

Thanks for response.
Please see attached file as requested (Hopefully I've done everything correctly)
Please let me know if not as requested.

 

[axe0]

Please remove third party AV programs and use Microsoft Security Essentials as alternative.

0: kd> kc
 # Call Site
00 nt!KeBugCheckEx
01 nt! ?? ::FNODOBFM::`string'
02 nt!KeUpdateSystemTime
03 hal!HalpHpetClockInterrupt
04 nt!KiInterruptDispatchNoLock
05 nt!KeFlushMultipleRangeTb
06 nt!MiFlushTbAsNeeded
07 nt!MiAllocatePagedPoolPages
08 nt!MiAllocatePoolPages
09 nt!ExpAllocateBigPool
0a nt!ExAllocatePoolWithTag
0b [COLOR="Red"]avgntflt[/COLOR]

Please update the BIOS to the newest version
https://www.asus.com/Motherboards/M2V/HelpDesk_Download/

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so :ar: http://www.sevenforums.com/tutorial...install-without-catalyst-install-manager.html
View attachment 390554

0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`048b1000 fffff880`052d2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Jul 28 03:48:09 2012 (501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

• CPU
• Mainboard
• Memory
• SPD*
• Graphics

*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.

Please post each screenshot in your next reply/replies.

 

[hawke7]

Thanks again.

Before I attempt to undertake what seems a mammoth task, (Not even sure I understand what to do !!)

Please see attached pic (I tried to restore to earlier point and this came up:

 

[axe0]

There are various reasons why a system restore point is not working,

• AV program interference,
• File system corruption,
• Hard drive corruption,
• Program interference,
• etc.

 

[hawke7]

axe0,

Is there anything else I can try?

To be honest I don't feel very confident or even able to do all the things you mentioned !!

Apologies.

 

[axe0]

No problem, glad you mention it
Let's do everything step by step starting with uninstalling Avira.

1. Click on: Start → Control Panel → Programs → Programs and Features.
2. Search the Avira product, click with the right mouse button on it and select Uninstall.
3. Confirm the following product uninstall notification with Yes.
4. Confirm the activation of the Windows Firewall with Yes.
5. The Avira Setup will take some minutes to uninstall the product.
6. Confirm the notification to restart your system with Yes.
7. After the reboot of your PC the Avira product is completely removed.

From How do I uninstall my Avira Antivirus product?

 

[hawke7]

axe0,

Might that lead to problems if I have no AV?

 

[axe0]

No, because that is 50% of the first thing, the other 50% is installing Microsoft Security Essentials
Download: https://www.microsoft.com/en-us/download/details.aspx?id=5201

 

[hawke7]

axe0,

Apologies for delay in reply.
Before I undertook any of your instructions I did the following:

Ran AV
Ran Superantispyware
Ran Malwarebytes
Ran Auslogics
Ran Disk Clean up.

Whether doing any of these things made any difference, I don't know.

I then attempted to create the DVD Photo Slideshow again (this time with Avira disabled) and voila - success.
Perhaps it was the disabling of Avira that did the trick.

Anyway, I think for the time being we'll leave things as they are - "if it works leave well alone"

Many thanks for all your efforts.

Sincere apologies if you feel I have wasted your time.

I will monitor the situation and come back if I have a problem.

 

[axe0]

A next step would be either to reinstall it (reinstalling sometimes resolves the problem) or remove it & replace it with another AV.

 

[hawke7]

axe0,

I have marked this one as solved.
I will return if I need to.

Many thanks

 

[axe0]

If you do return for another BSOD, please create a new thread.