Blue Screen

[emfajardo2]

Hi good people,

After having some WiFi problems and eventually re installing windows everything was going pretty smooth. However I've had three blue screens since then and am getting this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8004185040
BCP4: FFFFF80000B9C510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100713-30186-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-80075-0.sysdata.xml

I'm not too sure what's causing this but any help would be great!

Thanks in advance!

 

[YoYo155]

Hello
We need more information to work with, please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html .

 

[emfajardo2]

Accomplished!

View attachment 289236

 

[YoYo155]

Thanks !

Two of the three dumps pertain issues with the Realtek card reader.
The other indicates a problem with a USB related device, what do you have regularly
plugged into the USB ports (I see an android modem and a reciver)?

BugCheck 1000009F, {4, 258, fffffa8004185040, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
Implicit thread is now fffffa80`04185040
[COLOR=Red][U][B]Probably caused by : RtsPStor.sys[/B][/U][/COLOR] ( RtsPStor+77a2 )

Stacks grow upwards and that is how we read them.
It looks as if you either removed a card from the reader then the reader tried to stop
and change it's power state or it was simply attempting to go idle either way it failed to complete
the transition.

0xfffff880031af6b8 : 0xfffff80002ec85d2 : [COLOR=Blue][U][B]nt!KiCommitThreadWait+0x1d2[/B][/U][/COLOR]
0xfffff880031af6f8 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
0xfffff880031af700 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
0xfffff880031af708 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2
0xfffff880031af730 : 0xfffff800030d6a00 : nt!PnpShutdownEvent
0xfffff880031af748 : 0xfffff80002ed50ea : [COLOR=Blue][U][B]nt!KeWaitForMultipleObjects+0x272[/B][/U][/COLOR]
0xfffff880031af798 : 0xfffff80002ed999f : [COLOR=Blue][U][B]nt!KeWaitForSingleObject+0x19f[/B][/U][/COLOR]
0xfffff880031af7c8 : 0xfffff80002ed7256 : nt!KeSetEvent+0x106
0xfffff880031af7e8 : 0xfffff88000f47bb7 : [COLOR=Blue][B][U]ACPI!ACPIDispatchIrp+0x2a3[/U][/B][/COLOR]
0xfffff880031af7f0 : 0xfffff88000f7ee18 : [COLOR=Blue][U][B]ACPI!ACPIRootIrpQueryRemoveOrStopDevice[/B][/U][/COLOR]
*** WARNING: Unable to verify timestamp for RtsPStor.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red][U][B]RtsPStor.sys[/B][/U][/COLOR]
0xfffff880031af858 : 0xfffff80002ee3b00 :[COLOR=Blue][U][B]nt!IopAllocateIrpPrivate+0xb0[/B][/U][/COLOR]
0xfffff880031af8b8 : 0xfffff800031409e1 : nt!IopSynchronousCall+0xe1
0xfffff880031af928 : 0xfffff800032bf6c1 : nt!IopRemoveDevice+0x101
0xfffff880031af9e8 : 0xfffff80002fd5053 : nt!PnpRemoveLockedDeviceNode+0x1a3
0xfffff880031afa38 : 0xfffff800032bf214 : nt!PnpDeleteLockedDeviceNode+0x44
0xfffff880031afa68 : 0xfffff800032bf320 : nt!PnpDeleteLockedDeviceNodes+0xa0
0xfffff880031afad8 : 0xfffff80003350224 : [COLOR=Blue][U][B]nt!PnpProcessQueryRemoveAndEject[/B][/U][/COLOR]+0xc34

lmvm RtsPStor
start             end                 module name
fffff880`0899d000 fffff880`089f4000   RtsPStor T (no symbols)           
    Loaded symbol image file: RtsPStor.sys
    Image path: \SystemRoot\system32\DRIVERS\RtsPStor.sys
    Image name: RtsPStor.sys
    Timestamp:        [COLOR=Red][U][B]Thu Jul 21 08:52:49 2011[/B][/U][/COLOR]

• Driver Reference Table - RtsPStor.sys

The driver is pretty old!
I wasn't able to determine which version you your PC has, please download and copy it's content
to a notepad text file then upload here attached to your next post.

• Reader checking tool - (6th download down on the 1st table).
• Also disable the PCI-e power states. - http://www.sevenforums.com/tutorials/292971-pcie-link-state-power-management-turn-off-windows.html

Post back with the results!

 

[emfajardo2]

So when I went to the read checker tool it gave me this message:

"Sorry,no realteak cardreader is found!"

Also, the USB devices I plug in are my Android phone, flash drive, and wireless mouse.

 

[YoYo155]

I've asked for some advise on how to find your particular version, hang tight .

In the meantime can you post a screenshot of the Hardware ID of the card reader from the device manager?

rb: Start Menu> type, devmgmt.msc
find the card reader double click it, a window should open there is a Details tab click on it.
Under Property select Hardware Ids, post a screenshot of that please.

 

[emfajardo2]

Thank you so much for taking the time to help me!

Alright I'm not 100% sure what I'm looking for but don't seem to find any card reader.

 

[YoYo155]

Really? that is strange.
Please post a picture of the device manager in general then.

 

[emfajardo2]

Sorry, having some internet issues. But here they are:

View attachment 289271
View attachment 289272
View attachment 289273

 

[YoYo155]

This is awfully odd :sarc:
Your laptop does physically have a card reader right?
Please post a screenshot of the hidden devices, even tough everything else point to it being active.

View attachment 289336

 

[emfajardo2]

I mean why would I not, I haven't removed everything. But have been experiencing issues so it might not be recognized?

View attachment 289339

View attachment 289340

View attachment 289341

View attachment 289342

View attachment 289343

 

[YoYo155]

No cigar.
Are you able to use the card reader?

 

[emfajardo2]

I haven't used it since I changed phones to a unremobales SD device but just plugged in my old card and worked out fine.

 

[emfajardo2]

Alright, new error. My laptop was freezing up and I shut it down, then when booting back up it said "starting BartPE" with a loading screen. Then after loading it shows windows xp, I have 7, and the blue screen. Now I can't get in to my computer.

 

[emfajardo2]

And now the hard disk is gone...

 

[YoYo155]

Whoa things deteriorated quickly, I haven't been properly on-line for a while sorry about that.
Can you elaborate on what happened?
What is the disk's final verdict?

 

[emfajardo2]

So what happened was it was working fine, no errors that I could find after do a chkdsk repair. But then as usual the Wi-Fi went south and so finally restarted my computer. That is when it said "starting BartPE" and then would show the blue screen and redo the process. So eventually I just booted from my USB to Ubuntu and thankfully all my files were there. After a day or two I booted to my hard drive as usual and everything was working fine with Windows 7!

But then two days later here I am with exact same issue so good timing with the response! Haha.

But I'm probably going to be getting a new computer as this thing has had so many issues that I can't constantly deal with as a college student. But was hoping this one would at least last me to black friday/cyber monday deals but am becoming doubtful.

 

[emfajardo2]

Now the hard disk is back, I don't understand anything.

 

[YoYo155]

That is a strange behavior, and the fact that it happening on a laptop only makes
is harder to diagnose.

Test the HDD for possible errors.

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check
2. Then Post the results following | THIS METHOD
3. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

 

[emfajardo2]

Alright here is the disk check results.

Not sure if you wanted me to post the results from SeaTools but it turned out clean, no errors or anything.

View attachment 290294