BOSD happened randomly

[ace6591]

Hello,

I recently got a BSOD. My computer was working perfectly yesterday, however today when I started my computer for the first time it crashed and I got a BSOD.

I have uploaded my .dmp file and some additional info.

Any help to troubleshoot my computer is much appreciated.

Thank you

 

[koolkat77]

Welcome

Not sufficient information provided and the one dump does not give accurate information.

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800030e4174}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030e4174, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fe100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+c64
fffff800`030e4174 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  csrss.exe

IRP_ADDRESS:  ffffffffffffff88

TRAP_FRAME:  fffff880032265a0 -- (.trap 0xfffff880032265a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88003225818 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030e4174 rsp=fffff88003226730 rbp=0000000000000000
 r8=0000000000004740  r9=0000000000000080 r10=0000000000000002
r11=00000000000001c8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!IopCompleteRequest+0xc64:
fffff800`030e4174 488b09          mov     rcx,qword ptr [rcx] ds:76d3:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030ce769 to fffff800030cf1c0

STACK_TEXT:  
fffff880`03226458 fffff800`030ce769 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03226460 fffff800`030cd3e0 : 00000000`00000100 fffff880`03226858 fffffa80`084cf908 fffffa80`084d0860 : nt!KiBugCheckDispatch+0x69
fffff880`032265a0 fffff800`030e4174 : 00000000`00000001 00000000`00000000 fffff880`20206f49 fffff880`03226a18 : nt!KiPageFault+0x260
fffff880`03226730 fffff800`030c1bd7 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff8a0`00000000 : nt!IopCompleteRequest+0xc64
fffff880`03226800 fffff800`03078a85 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1c7
fffff880`03226880 fffff800`0331a96a : fffffa80`084ecc80 fffffa80`084d3b30 fffff880`03226a10 fffff880`03226a08 : nt!KiCheckForKernelApcDelivery+0x25
fffff880`032268b0 fffff800`033e442e : fffffa80`00000004 fffffa80`084d3b30 fffff880`03226a10 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2a53a
fffff880`032269a0 fffff800`030ce453 : 00000000`00000014 fffffa80`084cfb50 00000000`0014e6a8 00000000`0014e901 : nt!NtMapViewOfSection+0x2bd
fffff880`03226a70 00000000`76ff159a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0014e688 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76ff159a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`030cd3e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260

BUCKET_ID:  X64_0xA_nt!KiPageFault+260

Followup: MachineOwner
---------

 

[ace6591]

Thanks for the reply,

Here's the file.

 

[koolkat77]

Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool.

If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover)

Download and install Microsoft Security Essentials, make a full scan once updated.

Run the System File Checker for integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Then run Disk Check for hard disk for file system errors and bad sectors on it.

Also check for a BIOS update:

BIOS Version/Date	American Megatrends Inc. K84L.205, [COLOR="Red"]8/25/2011[/COLOR]

Let us know the results.

 

[ace6591]

Norton is a known cause to BSoDs. Please uninstall it and all its components using the Norton Removal Tool.

If the removal tool does not help: try uninstalling with Revo Uninstallers Advanced Mode (registry leftover)

Download and install Microsoft Security Essentials, make a full scan once updated.

Run the System File Checker for integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Then run Disk Check for hard disk for file system errors and bad sectors on it.

Also check for a BIOS update:

BIOS Version/Date    American Megatrends Inc. K84L.205, [COLOR=red]8/25/2011[/COLOR]

Let us know the results.

Thank you for your help.

As soon as I have time to follow the steps you provided, I'll give an update on how it went.

Also, would you reccomend kaspersky as an alternative to norton?

 

[koolkat77]

Also, would you reccomend kaspersky as an alternative to norton?

I wouldn't cause I haven't used it. But it does cause BSoDs as well + a slower start up.
MSE is free and light weight. Most compatible with windows 7. Suggest Malware Bytes if you prefer extra security.

You may take a look at → http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html if you have time.

 

[ace6591]

Also, would you reccomend kaspersky as an alternative to norton?

I wouldn't cause I haven't used it. But it does cause BSoDs as well + a slower start up.
MSE is free and light weight. Most compatible with windows 7. Suggest Malware Bytes if you prefer extra security.

You may take a look at → http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html if you have time.

Ok, thanks again for all your help

 

[koolkat77]

No problem. Take your time and keep us posted.

 

[ace6591]

No problem. Take your time and keep us posted.

Hi KoolKat77

This is what happened;

After doing a system restore to 9-25-12, my computer worked again, however Norton would not boot. I kept getting an error message number: 8504, 104

Your suggestion of norton causing the BSOD looks accurate.

So I went ahead and did the following steps you provided, (except check for a BIOS update which I'll do at a later date) and now my computer is running fine again.

If anything else should happen I'll post back again,

Until then, Thank you for your support.

 

[koolkat77]

Thanks for the update

Yup, BIOS update can be done later (but they're always good). First check if your computer is stable after removing Norton for a few days.

Let us know if there are any other problems, good luck

 

[ace6591]

Thanks for the update

Yup, BIOS update can be done later (but they're always good). First check if your computer is stable after removing Norton for a few days.

Let us know if there are any other problems, good luck

Thanks.

 

[koolkat77]

Is your computer stable now?