BSOD after installing latest AMD driver

[Amooki]

hi there
recently i installed amd latest driver for my hp g62 a53se laptop after restart my pc gets very slow and suddenly a BSOD appears?i have installed your tool Blue Screen of Death (BSOD) Posting Instructions
the results are in the attached the zip file.
please help.

 

[ICIT2LOL]

Hello and welcome Amooki mate I am picking up straight away in themsinfo32 problem devices in particular one called cherimoya now I don'tknow what that is but it is being flagged as a possible malware?? There are acouple of other problem devices that I have not looked up yet. see pic

[COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]

[FONT=Arial][SIZE=3][COLOR=#000000]Attempt to reset the display driver and recover from timeout failed.[/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Arial][COLOR=#000000]Arguments:[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]Arg1: fffffa80077b8010, Optional pointer to internal TDR recovery context(TDR_RECOVERY_CONTEXT).[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]Arg2: fffff880044e9cac, The pointer into responsible device driver module (e.g.owner tag).[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failedoperation.[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]Arg4: 0000000000000002, Optional internal context dependent data.[/COLOR][/FONT][/SIZE]
 
[FONT=Arial][SIZE=3][COLOR=#000000]Debugging Details:[/COLOR][/SIZE][/FONT]
[FONT=Arial][SIZE=3][COLOR=#000000]------------------[/COLOR][/SIZE][/FONT]
 
 
[FONT=Arial][SIZE=3][COLOR=#000000]FAULTING_IP: [/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Arial][COLOR=#000000]atikmpag+ccac[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`044e9cac 4883ec28       sub     rsp,28h[/COLOR][/FONT][/SIZE]
 
[SIZE=3][FONT=Arial][COLOR=#000000]DEFAULT_BUCKET_ID:  [/COLOR][COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR][/FONT][/SIZE]
 
[FONT=Arial][SIZE=3][COLOR=#000000]CUSTOMER_CRASH_COUNT:  1[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]BUGCHECK_STR:  0x116[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]PROCESS_NAME:  System[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]CURRENT_IRQL:  0[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]STACK_TEXT:  [/COLOR][/SIZE][/FONT]
[FONT=Arial][SIZE=3][COLOR=#000000]fffff880`06c459c8 fffff880`04661134 : 00000000`00000116 fffffa80`077b8010fffff880`044e9cac 00000000`00000000 : nt!KeBugCheckEx[/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c459d0 fffff880`04660e3e : fffff880`044e9cac fffffa80`077b8010fffffa80`0a38dab0 fffffa80`0a367010 : dxgkrnl!TdrBugcheckOnTimeout+0xec[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45a10 fffff880`04708f13 : fffffa80`077b8010 00000000`00000000fffffa80`0a38dab0 fffffa80`0a367010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45a40 fffff880`04732cf1 : 00000000`ffffffff 00000000`00003f9900000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45b20 fffff880`04731437 : 00000000`00000102 00000000`0000000500000000`00003f99 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45b50 fffff880`047042d2 : ffffffff`ff676980 fffffa80`0a36701000000000`00000000 00000000`00000000 :dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45bf0 fffff880`04730ff6 : 00000000`00000000 fffffa80`08a2e8f000000000`00000080 fffffa80`0a367010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45d00 fffff800`03159b26 : 00000000`fffffc32 fffffa80`0a389060fffffa80`072669c0 fffffa80`0a389060 : dxgmms1!VidSchiWorkerThread+0xba[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45d40 fffff800`02eb0f66 : fffff800`0303fe80 fffffa80`0a389060fffff800`0304dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a[/COLOR][/FONT][/SIZE]
[SIZE=3][FONT=Arial][COLOR=#000000]fffff880`06c45d80 00000000`00000000 : 00000000`00000000 00000000`0000000000000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16[/COLOR][/FONT][/SIZE]
 
 
[FONT=Arial][SIZE=3][COLOR=#000000]STACK_COMMAND:  .bugcheck ; kb[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]FOLLOWUP_IP: [/COLOR][/SIZE][/FONT]
[FONT=Arial][SIZE=3][COLOR=red]atikmpag+ccac[/COLOR][/SIZE][/FONT]
[FONT=Arial][SIZE=3][COLOR=#000000]fffff880`044e9cac 4883ec28       sub     rsp,28h[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]SYMBOL_NAME:  atikmpag+ccac[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]FOLLOWUP_NAME:  MachineOwner[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]MODULE_NAME: atikmpag[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]IMAGE_NAME:  atikmpag.sys[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]DEBUG_FLR_IMAGE_TIMESTAMP:  55c01884[/COLOR][/SIZE][/FONT]
 
[SIZE=3][FONT=Arial][COLOR=#000000]FAILURE_BUCKET_ID:  [/COLOR][COLOR=red]X64_0x116_IMAGE_atikmpag.sys[/COLOR][/FONT][/SIZE]
 
[FONT=Arial][SIZE=3][COLOR=#000000]BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]ANALYSIS_SOURCE:  KM[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}[/COLOR][/SIZE][/FONT]
 
[FONT=Arial][SIZE=3][COLOR=#000000]Followup: MachineOwner[/COLOR][/SIZE][/FONT]

This dump has a fix suggestion of uninstalling the catalyst Control Centreand run the graphics on the manufacturers driver only. Now unfortunately as peralways the driver comes with CCC from ATi http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64and I shall have to try and hunt down the machines drivers for the right one.

 

[Amooki]

thanks in advance
just to let you know when i install the amd driver from hp.com i got stuck in black screen after windows logo

 

[Amooki]

and my graphic card is ati mobility hd 5470 switchable

 

[ICIT2LOL]

Ok mate now boot into safe mode and run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
If it black screens even for safe mode then we might need to take a further look at options. I am going offline shortly so don't be surprised if I am late replying again.

 

[Amooki]

hi mate
i did both ways and it seems thats no problem found.
the result of sfc /scannow:
verification 100% complete.
windows resource protection did not find any integrity violations.

 

[ICIT2LOL]

Ok back online and I think it would be an idea to run these as well

http://www.superantispyware.com/

https://www.malwarebytes.org/lp/sem/5/?gclid=CJTmq6iGpscCFYqCvQodbfMN1A(free version and untick the trial option when it comes up)

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)

 

[Amooki]

hello again
just finished scanning my pc with all three software and did find some trojans and adwares?whats next?
if u want the adwcleaner log file just let me know.

 

[ICIT2LOL]

Now depending on why you installed the latest driver for the graphics I would be inclined to do a system restore to a date before you did that and just see what happens.
http://www.sevenforums.com/tutorials/700-system-restore.html if you do not get a result of a restore point before that date then there is a little box in that screen that will allow points further back - if you haven't wiped them

 

[Amooki]

sorry man the system restore point before the update is deleted
the problem that makes BSOD is atikmpag.sys.hope u find this useful.

 

[ICIT2LOL]

Wow!! that's a bummer - have you got or done an image prior to that date??

Look let me chase down that HP site and while I am thinking of it I see you have AVG and I am not a fan of it and for many years after I first started computing and used it first up because it came with the computer I subscribed to it BIG mistake - the wretch of a thing caused me no end of problems and it still does for some and just maybe contributes to your issue.

Now there are tons of freebies if you are strapped for cash and I can link you to a site for those - but I personally have run Kaspersky ISS for around $0.07 a day on my now five machines for five years now and the freebie one on the Android

 

[Amooki]

again no image
but i think there is a conflict between the intel and ati drivers as you may know my laptop has 2 vgas.
i dont know what to do really.....im stuck in two situations either BSOD or Black screen on start up?
i will remove avg maybe it will help.
thanks for your time man really appreciate it.

 

[ICIT2LOL]

Back again now the nearest I can find is this for the graphics driver open up the graphics in this it might work it might not or just tell you it is the wrong model.

While I am thinking of it can you check again the model number usually a sticker on the bottom or you can use this

Using HW Info

PART A:

You can test the volts onthe PSU with HW Info HWiNFO,HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. In my pic the section (Nuvoton)with VBATT is a dead give away you are in the section for the rail voltages.There are other section titles and one that pops up often is ITE

Now the voltage on thedifferent rails have to be within 5% =+/- of what is required or the machinewill not work properly if at all.

See this for the railvoltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right handwindow shows the machine running and is handy for that but for looking at thecomponents in some detail close it and use the main left hand side panel

FOR OTHER COMPONENTS

PART B:

Open each small squarewith + in it on the section the components are in and then click on theindividual component/s (it willhighlight in blue) - in the right hand side will appear all sorts of detailsincluding brands speeds and other essential info that particular device. Seepic for example.
Use PART B: see my pic and if you like you can check the battery state out too while you are at it use PART A: for that and again see my pic - oh the pic is of someone elses battery condition and is pretty pathetic so it will be interesting to see what you have got because power is all important on a machine.

 

[Amooki]

what model no. do u need?

 

[Amooki]

Hp g62 a53se
Ati radeon hd 5470
inter r hd graphic

 

[derekimo]

again no image
but i think there is a conflict between the intel and ati drivers as you may know my laptop has 2 vgas.
i dont know what to do really.....im stuck in two situations either BSOD or Black screen on start up?

Are you only downloading the combined AMD/Intel driver?

View attachment 374477

The one below it, (Intel) actually enables the use of the Intel graphics,

View attachment 374478

I believe it uses the Intel as a default and switches to AMD when more intensive operation is needed.

So that may be the cause of the black screen, worth trying anyway. Installing the Intel driver below the AMD driver as well.

 

[Amooki]

ok dud let me try it at report back

 

[ICIT2LOL]

Hp g62 a53se

Well my Googles have come up with everything but that number for a model. I was just curious re any numbers on the bottom sticker that might have said otherwise.

However Derek has got some stuff there that should throw up something.

 

[Amooki]

hi there
i tried to install both but same problem
there is my laptop info :
serial:4cz0210dxz
product:wz670ea#abv
model: g62-a53SE
and if u search it manually through hp.com
u will find it under laptops
hp notebooks
hp g60
hp g62-a00 notebook pc series
hp g62-a53SE

 

[ICIT2LOL]

Hmm well if Dereks links did not do much then seems a bit useless tracking down the site again.

Now to save searching all the way back did I ask you if you have the data backed up because I think clean install might go better than going round the houses like this .

I have just seen a good option in another thread if you have no media take a look at these if you think you might do that.
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html &

Download Windows 7 ISOs, Legally and for Free | PCsteps.com

Free ISO Burner that way it will avoid the bloatware from HP - a big plus.

Always this too read the section 1 thoroughly
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Got to go offline now as the bandwidth is that slow it is painful and it is bedtime

Darn it knew I had to say something else if you do use the old drive to install on make sure you do a thorough clean all on it first I use DISKKPART but there are other programs