Solved BSOD after plugging in HDMI

grimloktt · Jun 27, 2012

I could use some help. I have a frustrating situation where my new Lenovo Y480 crashes (BSOD) whenever I attempt to plug in HDMI which is connected to Yamaha RX-v567 receiver.
- If I bypass the receiver and hook directly to the TV, no problem.
- I can plug right into my upstairs TV with HDMI also, no problem.
- I've updated both my NVIDIA and Intel video drivers.
- I've updated my windows system updates.
- I went here and tried to use the viewer and enabled mini-dump collection but can't make heads or tails of it: Blue screen of death (STOP error) information in dump files.

I'd include the dump but don't have any idea where it's at...

P.S. My old Lenovo Y470 and my wife's Gateway laptops work(ed) fine through the receiver. My OLD Sony Vaio didn't work through the receiver but didn't result in BSOD.

Thnx in advance!!!

JaidynM · Jun 27, 2012

Please read the following thread, it will explain how to access your dump files.
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

grimloktt · Jun 27, 2012

JaidynM said:
Please read the following thread, it will explain how to access your dump files.
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thank you for the direction.

I'm stopped at step 3: generating System Health Report. After the Resource and Performance Monitor runs, I'm unable to save report b/c I get an error message: "An error occured while attempting to generate the report."

I'll have to google why this may be happening later; I have to go to work right now. I wonder if it had anything to do with changing Control Panel -> System and Security -> System -> Advanced System Settings -> (Under Startup and Recovery) -> Settings -> (Under While debugging information) selected "small memory dump?" I made this change to try and use the BSOD viewer as discussed in first thread. :huh:

grimloktt · Jun 27, 2012

I searched Google for last 1-1.5hrs and cannot find a solution to not being able to run perfmon /report. Any other ways to approach this?

grimloktt · Jun 27, 2012

I've completed SFC /SCANNOW. No issues there...

JaidynM · Jun 28, 2012

Just skip Step 3 for the moment and carry one with the other steps.

grimloktt · Jun 28, 2012

OK. I updated my specs at the link and am attaching the jcgriff2 folder.

I would add that as I was attempting to collect necessary information for my specs, I noticed my "Logitech Driver Interface" has a small question mark on the icon itself (pic attached). I'm guessing that's not an issue but thought it interesting...

Finally, I came across this link when searching for the code on one of my BSOD read from BlueScreenView.exe: http://support.microsoft.com/kb/2552033 Should I install the hotfix? I should add that for some reason BlueScreenView.exe only shows one dump ~1.5 wks ago even though I keep getting BSOD whenever I try to plug in the HDMI connected to the receiver to see if what I've done has fixed the problem... .Exe doesn't appear to be showing those dumps.

James7679 · Jun 28, 2012

grimloktt, please don't start multiple threads. http://www.sevenforums.com/crashes-debugging/237460-cant-run-perfmon-report.html
It's not the end of the world if you are unable to upload the Performance Report.

Are you getting a Blue Screen? Or BSOD? A BSOD, would be a blue screen with white lettering all over the screen. Please duplicate the issue and use your camera to take a picture and upload when the problem occurs.

Thanks,

James

grimloktt · Jun 28, 2012

James7679 said:
grimloktt, please don't start multiple threads. http://www.sevenforums.com/crashes-debugging/237460-cant-run-perfmon-report.html
It's not the end of the world if you are unable to upload the Performance Report.

Are you getting a Blue Screen? Or BSOD? A BSOD, would be a blue screen with white lettering all over the screen. Please duplicate the issue and use your camera to take a picture and upload when the problem occurs.

Thanks,

James

Copy that. I thought it was a separate problem and may draw a separate crowd of experts?

The BSDO, as I'm defining it, is a blue screen with white lettering that only shows for maybe a second after plugging HDMI into receiver before the computer restarts. I can try to take a picture but it'll be awfully difficult with the short amount of time on the sreen...

usasma · Jun 28, 2012

It may be a separate problem - but it may be solved by fixing this bigger problem.

A bigger problem is that there's only 1 memory dump in the files that you've uploaded (and it dates from 18 June). The WER section of MSINFO32 doesn't show any additional BSOD's either - so we have to wonder why.

Most often this is caused because Windows didn't recognize the event. Less likely, but still significant, is the possibility that some of the error detecting/generating mechanisms in Windows are damaged in some way.

Since it occurs when you plug in the HDMI cable, I'd have to suspect that it's a hardware error that occurs below the level of Windows' ability to recognize it.

It'll help to figure out what the BSOD is when you plug the cable in. Please do this:
- reboot your system
- just after the Lenovo splash screen disappears, start rapidly tapping the F8 key to get to the Safe Mode menu.
- near the bottom of the Safe Mode menu is an option to "Disable Automatic Restart on System Failure" - Select that.
- then do the HDMI cable thing and let the BSOD stay on the screen.

We'll need this info (the stuff in RED):

More to follow in my next post.....

James7679 · Jun 28, 2012

grimloktt said:
The BSDO, as I'm defining it, is a blue screen with white lettering that only shows for maybe a second after plugging HDMI into receiver before the computer restarts. I can try to take a picture but it'll be awfully difficult with the short amount of time on the sreen...

Use the video function on your phone then and pull the frame out and upload it.
When doing so, re run the crash report and upload it.

Thanks,

James

usasma · Jun 28, 2012

It looks like you have both McAfee and Norton drivers loading on your system (McAfee may not have been completely uninstalled). They don't play well together. Please uninstall them this way (only install one free antivirus):

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

The single memory dump blames your Intel Storage drivers. I'd suggest:
- download a fresh copy of the storage drivers from the Lenovo support website
- uninstall the current Intel Storage drivers from your system.
- install the freshly downloaded drivers and monitor for further BSOD's.

The HDMI plug in issue will likely be separate, so let us know if this fixes the HDMI issue or not.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
AMPPAL.sys              Mon Dec 05 12:22:54 2011 (4EDCFDEE)
AcpiVpc.sys             Wed Dec 07 22:14:15 2011 (4EE02B87)
BHDrvx64.sys            Tue Mar 13 16:02:37 2012 (4F5FA7DD)
ENG64.SYS               Wed Apr 25 05:29:25 2012 (4F97C3F5)
EX64.SYS                Wed Apr 25 05:27:28 2012 (4F97C380)
EraserUtilRebootDrv.sys Tue May 15 20:36:03 2012 (4FB2F673)
HECIx64.sys             Wed Nov 09 19:52:25 2011 (4EBB2049)
HybridCFileX64.sys      Mon Mar 01 04:00:45 2010 (4B8B823D)
HybridDiskX64.sys       Tue Mar 02 04:45:05 2010 (4B8CDE21)
IDSvia64.sys            Fri Mar 09 16:57:02 2012 (4F5A7CAE)
ISODrv64.sys            Thu Jan 28 22:39:02 2010 (4B625856)
IntcDAud.sys            Tue Dec 06 06:23:07 2011 (4EDDFB1B)
Ironx64.SYS             Mon Nov 14 21:00:53 2011 (4EC1C7D5)
L1C62x64.sys            Mon Nov 14 03:35:57 2011 (4EC0D2ED)
LhdX64.sys              Mon Jan 11 10:06:58 2010 (4B4B3E92)
NBVol.sys               Mon Nov 21 20:22:00 2011 (4ECAF938)
NBVolUp.sys             Mon Nov 21 20:25:20 2011 (4ECAFA00)
NETwNs64.sys            Fri Dec 02 01:50:55 2011 (4ED8754F)
Nsdfltr.sys             Wed Dec 21 08:49:50 2011 (4EF1E3FE)
RTKVHD64.sys            Tue Jan 03 05:51:09 2012 (4F02DD9D)
SRTSP64.SYS             Thu Mar 15 14:09:13 2012 (4F623049)
SRTSPX64.SYS            Thu Mar 15 14:09:21 2012 (4F623051)
SYMDS64.SYS             Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS            Tue Nov 22 19:49:28 2011 (4ECC4318)
SYMEVENT64x86.SYS       Tue Nov 22 13:30:48 2011 (4ECBEA58)
SYMNETS.SYS             Sat Nov 12 16:11:53 2011 (4EBEE119)
SynTP.sys               Thu Dec 15 21:57:21 2011 (4EEAB391)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ccSetx64.sys            Fri Nov 04 18:05:25 2011 (4EB461A5)
clwvd.sys               Tue Jul 27 21:13:47 2010 (4C4F844B)
dump_iaStor.sys         Tue Nov 29 22:39:19 2011 (4ED5A567)
eeCtrl64.sys            Tue May 15 20:36:03 2012 (4FB2F673)
fltsrv.sys              Thu Jul 14 05:50:57 2011 (4E1EBC01)
hswpan.sys              Mon Dec 05 07:04:50 2011 (4EDCB362)
iaStor.sys              Tue Nov 29 22:39:19 2011 (4ED5A567)
igdkmd64.sys            Thu Dec 15 20:01:00 2011 (4EEA984C)
iusb3hcs.sys            Thu Jan 05 06:56:40 2012 (4F058FF8)
iusb3hub.sys            Thu Jan 05 06:54:43 2012 (4F058F83)
iusb3xhc.sys            Thu Jan 05 06:54:45 2012 (4F058F85)
iwdbus.sys              Wed Mar 09 18:43:23 2011 (4D78109B)
jmcr.sys                Wed Aug 24 22:20:15 2011 (4E55B15F)
mfeavfk.sys             Mon Oct 10 16:41:51 2011 (4E93588F)
mfefirek.sys            Mon Oct 10 16:44:46 2011 (4E93593E)
mfehidk.sys             Mon Oct 10 16:40:22 2011 (4E935836)
mfenlfk.sys             Mon Oct 10 16:41:04 2011 (4E935860)
mfewfpk.sys             Mon Oct 10 16:40:40 2011 (4E935848)
nsd.sys                 Fri Dec 23 20:37:50 2011 (4EF52CEE)
nvlddmkm.sys            Sat Jan 28 04:30:11 2012 (4F23C023)
nvpciflt.sys            Sat Jan 28 04:31:12 2012 (4F23C060)
revoflt.sys             Wed Dec 30 04:19:49 2009 (4B3B1B35)
scfilter.sys            Sat Nov 20 05:09:59 2010 (4CE79E77)
snapman.sys             Tue Jul 19 04:25:15 2011 (4E253F6B)
tdrpman.sys             Wed Jul 06 03:13:25 2011 (4E140B15)
timntr.sys              Tue Jul 12 13:44:15 2011 (4E1C87EF)
umpass.sys              Mon Jul 13 20:06:52 2009 (4A5BCC1C)
vididr.sys              Mon Jul 18 04:22:02 2011 (4E23ED2A)
vm2uvcflt.sys           Mon Aug 16 05:28:48 2010 (4C6904D0)
vm332avs.sys            Thu Sep 22 02:03:39 2011 (4E7ACFBB)
vsflt58.sys             Mon Jul 18 04:22:15 2011 (4E23ED37)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-14445-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jun 18 15:55:01.057 2012 (UTC - 4:00)
System Uptime: 0 days 5:57:33.805
BugCheck 44, {fffffa80110dda60, eae, 0, 0}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2e115 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x44
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x44_iaStor+2e115
Bugcheck code 00000044
Arguments fffffa80`110dda60 00000000`00000eae 00000000`00000000 00000000`00000000
BiosVersion = 5DCN34WW(V1.11)
BiosReleaseDate = 03/22/2012
SystemManufacturer = LENOVO
SystemProductName = Lenovo IdeaPad Y480
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

grimloktt · Jun 28, 2012

Here is a pic of my blue screen and another packaged report aftewards. I'll work on the other recommendations as soon as I get a chance.

grimloktt · Jun 28, 2012

usasma said:
The single memory dump blames your Intel Storage drivers. I'd suggest:
- download a fresh copy of the storage drivers from the Lenovo support website
- uninstall the current Intel Storage drivers from your system.
- install the freshly downloaded drivers and monitor for further BSOD's.

I need some help on this one. I know how to go to Computer Mgt -> Device Manager, but I'm not sure what to uninstall. Furthermore, which drivers am I supposed to download? P.S. Windows update did just install update to Intel 4000 video card.
Lenovo Support - Drivers & Downloads

grimloktt · Jun 28, 2012

usasma said:
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's

I uninstalled both of my antivirus. I initially, sometime in the past, uninstalled McAfee but apparently it didn't fully uninstall. So, thank you for the link. I also uninstalled Norton per your instruction; HOWEVER, I don't feel comfortable downloading the free antivirus. Why can I not re-install Norton?

James7679 · Jun 29, 2012

grimloktt said:
usasma said:

- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's

Click to expand...

I uninstalled both of my antivirus. I initially, sometime in the past, uninstalled McAfee but apparently it didn't fully uninstall. So, thank you for the link. I also uninstalled Norton per your instruction; HOWEVER, I don't feel comfortable downloading the free antivirus. Why can I not re-install Norton?

You can do whatever you'd like. But, why is it that you feel uncomfortable with MSE? I would venture to say that 99% of us, here at SF and other tech support forums, use MSE. My browsing and activity isn't always on the up and up, and I have never had issues. Besides, who better to protect your PC than the people who designed the OS?

From experience, Norton and McAfee have both failed me. MSE, never has. Just because it's free, doesn't mean anything.

Malwarebytes free scanner, is among the best malware killers out there.

Regards,

James

usasma · Jun 29, 2012

I'll need the exact model of your laptop in order to ensure that I get the correct drivers. Here's a listing of a bunch of different models: IdeaPad Y480 14" Laptop | Shop | Lenovo | (US)

Just FYI - the free antivirus is only for testing (and, therefore, only temporary). Once we figure out if it was the Norton/McAfee, or both - then feel free to reinstall the Norton. Don't forget to uninstall the free antivirus before installing the latest version of Norton.

The bad reputation that Norton had from the past is largely overcome these days - but I'm still suspicious of it, so I keep my eye on it!

Did you get the storage drivers removed/installed?
First check Control Panel...Programs...Uninstall a program.

grimloktt · Jun 29, 2012

usasma said:
I'll need the exact model of your laptop in order to ensure that I get the correct drivers. Here's a listing of a bunch of different models: IdeaPad Y480 14" Laptop | Shop | Lenovo | (US)

Did you get the storage drivers removed/installed?
First check Control Panel...Programs...Uninstall a program.

My model is: 209387U. If I go to the Lenovo, Ideapad support and put in my S/N, I get to this page with the drivers: Lenovo Support - Drivers & Downloads.

I didn't remove the storage drivers b/c I don't know which ones? I'm attaching screen shots of my uninstall options.

grimloktt · Jun 29, 2012

usasma said:
Just FYI - the free antivirus is only for testing (and, therefore, only temporary). Once we figure out if it was the Norton/McAfee, or both - then feel free to reinstall the Norton. Don't forget to uninstall the free antivirus before installing the latest version of Norton.

The bad reputation that Norton had from the past is largely overcome these days - but I'm still suspicious of it, so I keep my eye on it!

That makes sense. I did uninstall both of the anitvirus programs which didn't fix the issue. Am I cleared hot to reinstall one now?

grimloktt · Jun 29, 2012

Thank you all for assisting! I hope we can figure this out!!!

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