Solved BSOD after plugging in HDMI

[grimloktt]

Ran MSE. It took over 2 hrs and resulted in clean computer. Standing by for next steps...

 

[usasma]

You can reinstall the Norton if you like - don't forget to uninstall the free antivirus.
If Norton asks to check for a later version, let it.

Uninstall the Intel Rapid Storage Technology driver.
Then install this one: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel+RST)"&lang=eng

If it doesn't work (the documentation isn't very clear), then try this one: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel+RST)"&lang=eng

I opened the archive at Lenovo and it refers to AHCI - so that's why I suggested the first driver (it's the first one) Download the STOR_Win7_XP_11.2.0.1006.exe driver - NOT the one's that start w/f6flpy-

 

[grimloktt]

You can reinstall the Norton if you like - don't forget to uninstall the free antivirus.
If Norton asks to check for a later version, let it.

Uninstall the Intel Rapid Storage Technology driver.
Then install this one: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel+RST)"&lang=eng

If it doesn't work (the documentation isn't very clear), then try this one: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel+RST)"&lang=eng

I opened the archive at Lenovo and it refers to AHCI - so that's why I suggested the first driver (it's the first one) Download the STOR_Win7_XP_11.2.0.1006.exe driver - NOT the one's that start w/f6flpy-

Thank you again for your expertise. The Lenovo site shows version 11.0.0.1032. Regardless, I uninstalled my current version and installed your primary recommendation, version 11.2.0.1006, which does appear to be working. I opened Intel Rapid Storage and it says everything is working.

I tried to plug it into receiver HDMI and received same BSOD. Any possibility it's receiver versus computer related?

 

[grimloktt]

I would add that as I was attempting to collect necessary information for my specs, I noticed my "Logitech Driver Interface" has a small question mark on the icon itself (pic attached). I'm guessing that's not an issue but thought it interesting...

This is a non-issue? Picture on page 1 of this thread?

Also, what about the hotfix?

 

[grimloktt]

This is interesting. I noticed the text at the bottom about dump size. Check out this quick video: BSOD - YouTube

Edit: Still at a loss. Changed Startup and Recovery settings and still don't have more dump files...

 

[usasma]

Sorry, but I came into this thread initially with a response to just one problem (the missing dump files) - but I'll attempt to address your concerns here:

For the Logitech problem there's several approaches to try.
Start with this:
- right click on each one and select "Uninstall"
- then right click on the top entry (GrimsLenovo) and select "Scan for hardware changes"
If the system still shows errors on these devices then:
- download a fresh installation package for your Logitech device from the Logitech website
- uninstall your Logitech software using Control Panel...Programs...Uninstall a program
- install the freshly downloaded package and see if that fixes the errors.

As for the missing dump files, here's a brief and incomplete DRAFT description of how memory dumps are generated: BSOD Crash Dump Generation

You have 2 pagefiles - one on the C: drive and one on the D: drive
Please set max and min on both for 8.5 gB in size (you may not get this much off the D: drive, but give it a try).

 

[grimloktt]

Sorry, but I came into this thread initially with a response to just one problem (the missing dump files) - but I'll attempt to address your concerns here:

You have 2 pagefiles - one on the C: drive and one on the D: drive
Please set max and min on both for 8.5 gB in size (you may not get this much off the D: drive, but give it a try).

Firstly, let me say THANK YOU. I'm greatly appreciative of any help I can get. My primary issue that I'm trying to rectify is being able to hook my HDMI up to my laptop without getting a BSOD.

I did as you said and changed the page files. I then tried to hook up the HDMI, received a BSOD: see attached picture. It did look like it was trying to further process from before and even gave an additional error code at the bottom. Thoughts?

 

[grimloktt]

Check this out... chkdsk /r says "Adding 150057038" bad clusters to the Bad Clusters File".

Is this part of problem?

 

[usasma]

The error code specifies a data error (0xc000009C)
That would tend to agree with chkdsk problems.

Please run a hard drive diagnostic using this procedure: Hard Drive Diagnostic Procedure

 

[grimloktt]

The error code specifies a data error (0xc000009C)
That would tend to agree with chkdsk problems.

Please run a hard drive diagnostic using this procedure: Hard Drive Diagnostic Procedure

Ok. Waiting for chkdsk to complete... wondering what will be result of adding all these bad clusters to file?

 

[kegobeer]

I suspect a compatibility issue with that Yamaha receiver. Is there any way you can upgrade the firmware on it? Can you take your laptop to a friend who has a different receiver to see if you get BSODs?

 

[usasma]

Well, the file system is "robust" but bad is bad.
It'll most likely break a few files - but it depends on where they are located as to how it'll affect you.

They usually save the bad stuff in .chk files - so if there is data to be recovered it'll be there.

 

[grimloktt]

Ok. Well this entire thing is just about enough to royally piss me off. I've had problems with my y470 and now this y480...

Chkdsk completed leaving only 2gb of space on my 1tb hd. Samsung sold hd to Seagate and no longer provides support. I've ran the Seagate tool which said drive was healthy and am now trying to run iso disc. Computer has been at "starting bcdw..." for 10 minutes now...

 

[grimloktt]

Sorry. Double post somehow.

 

[grimloktt]

I called Lenovo and they're sending me a new HD. Think that'd fix any of it?

Did I screw up by using Chkdsk on my samsung 1tb internal hd?

Will I be able to use old Acronis image after replacing HD or do you foresee any issue with that?

 

[usasma]

It's most likely that this is a hard drive problem.
As such, a new hard drive should fix it.

But, using the old Acronis image may/may not work.
I'd try installing it - but be prepared to do a clean install of Windows from your recovery media if it doesn't work.

If the clean install doesn't work, then that means (most likely) that there's another hardware problem - but let's not go there until we see how the new hard drive works.

As for chkdsk - you didn't cause any problems using it. It was the problem with the hard drive that caused it.

Good luck!

 

[grimloktt]

It's most likely that this is a hard drive problem.
As such, a new hard drive should fix it.

But, using the old Acronis image may/may not work.
I'd try installing it - but be prepared to do a clean install of Windows from your recovery media if it doesn't work.

If the clean install doesn't work, then that means (most likely) that there's another hardware problem - but let's not go there until we see how the new hard drive works.

As for chkdsk - you didn't cause any problems using it. It was the problem with the hard drive that caused it.

Good luck!

Thank you. I'll report back after install...

 

[grimloktt]

Here are the tell-tale results and HD comparison: http://www.harddrivebenchmark.net/hdd.php?hdd=Seagate+ST1000LM024+HN-M101MBB

 

[grimloktt]

OK. Here's an unhappy update...

I received a new HD w/o restore CD, which was originally promised. I called Lenovo up and they said the model is too new, they couldn't send me a restore CD but will send me a generic boot CD. In the mail...

In the meantime, I decide to try my Acronis TI restore. The problem is that I just can't figure out the partitioning. I have 4 parts of my disk to restore and they don't restore evenly onto the two discs (Disk 0: 32GB SSD [really ~29GB]) and Disk 1: 1TB HD [really ~931GB]). To restore, I have an Acronis backup disc consisting of 200MB, 917.2GB(C), 24.41GB(D), and 19.53GB partition (and MBR). If I put the C back on the hd, that only leave me ~14gb but I have a ~24 and ~19gb partitions still. Of course, neither of them fit on the 14gb that's left (I can actually put either of them in there b/c they are only 11 and 13gb full respectively but I want it to mirror how it was when I got it.

Anyway...I'm waiting on recovery disc and may end up sending it back to depot under warranty. Co-worker recommended just a fresh windows install but I'd like my 32GB SSD to be properly utilized. Anyway... more to follow.

 

[grimloktt]

Final update.

Sent it back to depot for repair. Depot unable to correctly restore everything. Got the laptop back from them and One Key Repair no longer worked. Called and elevated my case and recently got a replacement machine.

I'm now able to hook it up to HDMI with no issues. I did update the Yamaha receiver firmware while waiting, though. So, not sure the root cause--perhaps the receiver.

Departing question, however. When I look at disk management, I see the following dialogue box. Should I now open a new thread for this?