BSOD after sleep

[axe0]

Is the bluetooth feature disabled? If no please disable it.

 

[needhelp7]

Update. My computer does have a bluetooth driver and it has been updated. F secure has been removed. F secure is my ISP, Charter's protection for my computer and if it's not the problem I'd like to reinstall it. Thanks,

 

[axe0]

My computer does have a bluetooth driver and it has been updated.

Of course it does, else I wouldn't have mentioned it causing crashes

 

[needhelp7]

Updating the driver and removing F Secure (Charter Security Suite) did not solve the problem. I reinstalled F Secure.

 

[axe0]

Please upload a new zip for analysis, we can't help without.

 

[needhelp7]

Done

 

[axe0]

I reinstalled F Secure.

Please remove all security programs and use Microsoft Security Essentials while troubleshooting. That there was a crash while this program was not installed is not a reason to install it again. It contributes to the crashes so it needs to be removed while troubleshooting
https://www.microsoft.com/en-us/download/details.aspx?id=5201

fffff880`03345a18  fffff880`02e8a404Unable to load image \??\C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\HIPS\drivers\fshs.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fshs.sys
*** ERROR: Module load completed but symbols could not be loaded for fshs.sys
 fshs+0x6404

Please update the BIOS to version A08 via Dell

Where did you update your drivers? I don't see any bluetooth driver updates.

 

[needhelp7]

I've deleted F secure, installed Microsoft security, updated bios and attempted to update bluetooth driver (see screenshot attachment, mixed messages). See latest file upload. Thanks

 

[axe0]

Same cause for all dumps, could you disable the bluetooth device in device manager as a test please.

 

[needhelp7]

The bluetooth driver is in the Dell computer. How would I delete the driver? thanks

 

[axe0]

Not deleting, disabling. Go to the device manager, expand 'Bluetooth Radios', right click the bluetooth device and choose 'disable'.

 

[needhelp7]

Everything is working fine, thanks for all your help. One last question, my isp Charter says that I need to run F secure. Since we isolated the issue as the bluetooth driver is it ok to reinstall F secure? Thanks.

 

[axe0]

We didn't isolate the problem to only the bluetooth drivers, both F-Secure & bluetooth drivers caused the BSODs.

 

[needhelp7]

Thanks for the help, I won't reinstall F secure then.