BSOD and freezing while in Firefox

[Sxcd1]

I have been getting multiple BSOD and computer freezing and my logitech mouse stops working or the arrow disappears. These problems all started after a hard drive crash. I had to rebuild my system with a backup that was 1 year old. I thought some of the BSOD were being cause by my motherboards USB 3.0 driver which I tried to update. I finally disabled the driver and installed an ORICO PCIe USB 3.0 Card. Since then I have had the problems mentioned at the beggining of the post. As I was getting the BSOD before the card was installed I'm not sure how to proceed.

 

[Sxcd1]

I got another BSOD today. BTW do I want a Kernel Memory Dump or a Small Memory Dump?

 

[Arc]

As per the data you uploaded, the latest BSOD was occurred in 2011.

View attachment 287707

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[Sxcd1]

I was downloading a large file to my Samsung USB 3.0 connected to my Orico USB 3.0 PCIe card, while continuing to surf the net. My computer froze no BSOD. Acronis is also setup to write to this external drive on Saturdays. I'm wondering if the problem is with the USB 3.0 card/driver? Can any info be gotten from my system freeze or do I need to have a BSOD?

 

[Arc]

You are using two different USB3 utilities.
FrescoLogic: FLxHCIc.sys : Update from FRESCO LOGIC INC.===Leap into SuperSpeed===
Renesas: nusb3xhc.sys : Update from Station-Drivers - Renesas/Nec.

Also, update realtek network driver from Realtek
And, What is Jaksta? Can you uninstall it, at least as a test?

See if it changes anything there or not. And let us know what is the antivirus that you use.

 

[Sxcd1]

I was in the process of updating the drivers when I got a BSOD before rebooting.
NEC/Renesas 2.1.39 10/17/2012 latest already and I had disabled this driver when I got the new USB 3.0 card in case it was the problem.
Fresco 3.5.93.0->3.5.100.0
was downloaded RealTek HD Audio codec drivers but not installed yet when the system cashed.

Previously installed the reg file to get the dump file but I don't think one was recorded. Here is the zip file.

Using Microsoft Essentials Antivirus
realtek network driver updated,
I was thinking of waiting to uninstall Jaksta. If I get another BSOD after the driver updates I will try that next.

Can you explain why you would use the manufactures drivers vs the ones from the MB manufacturer? I'm noticing they are newer but is there any downside?

 

[x BlueRobot]

The downside is that the motherboard drivers are older, and thus if there are any problems with those driver versions, then you won't be able to download any newer drivers with the bug fixes.

With the registry file have you merged it into the registry?

From your latest 2011 dump file:

7: kd> [COLOR=SeaGreen]lmvm tdrpm273[/COLOR]
start             end                 module name
fffff880`01e43000 fffff880`01f7a000   tdrpm273 T (no symbols)           
    Loaded symbol image file: tdrpm273.sys
    Image path: tdrpm273.sys
    Image name: tdrpm273.sys
    Timestamp:        [COLOR=Red]Tue Aug 10 10:54:18 2010[/COLOR] (4C6121CA)
    CheckSum:         0013510D
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Acronis Try&Decide Volume Filter Driver seems to be causing problems, please check for updated version of the program or remove the program completely.

Backup software for data backup and disaster recovery in Windows and Linux - Acronis

 

[Sxcd1]

Bluerobot
Is there a downside to using drivers from the manufacturer and not the MB recommended drivers?
I believe I double clicked on the REG file and it said imported into the registry. Looking at my screen grab is it still possilbe that windows is not set to do a small dump file?
I think I will try to unistall Acronis and see how thinks go as I'm concerned about that being the source.
Thanks.

 

[x BlueRobot]

Have you had any more BSODs after changing the dump file configuration settings?

The motherboard drivers are usually always outdated, my HP support page only has drivers for AMD from 2011.

The hardware vendor is usually always recommended, unless your using a OEM computer like Dell, Acer or HP etc. where sometimes the drivers have been modified to work specifically with that model.

 

[Sxcd1]

Mine is a generic computer so I guess the most recent manufactures drivers are best.
The last post 1-10-13 was from a BSOD after changing the reg setting. It appears that that didn't get the system to write the dump files. Is there anything else I can do to make it write the dump files.

 

[x BlueRobot]

Read through this thread at Sysnative - BSODs but no Dump Files? - Sysnative Forums

Any problems after removing Acronis, if you've removed it? I'm sure there's been quite a few problems after or before a certain edition of that program.

 

[Sxcd1]

Just uninstalled Acronis.
I read through this thread at Sysnative - BSODs but no Dump Files? - Sysnative Forums.
Here is a screen capture of the HTML screen. I'm not sure what else to do to get the minidump files.

 

[Sxcd1]

Got a BSOD again while downloading a large file to my External HDD connected to the USB 3.0 Orico PCIe Card. I check the minidump directory and no new dump file created so I haven't posted another zip file. Acronis was uninstalled prior to the BSOD.

 

[Sxcd1]

Forgot to post picture of BSOD.

 

[Sxcd1]

I don't know how I missed it the first time around but I follow the directions, hopefully will get a dump file on the next BSOD:

Here is a write-up of conditions I found to be necessary to generate a dump:

MEMORY DUMPS – REQUIREMENTS

CREATE MINIDUMP FOLDER
WIN | type %systemroot% | ENTER
If Minidump is not shown, Then
CTRL + SHIFT + N keycombo |
CONTINUE button | type Minidump | ENTER

Enable automatic management of the Paging file
WIN + PAUSE key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE key combo |
Advanced system settings (left-hand side) |
Advanced tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump | OK

If Overwrite any existing file is checked, then:

• Under Write debugging information, select Kernel memory dump
• Uncheck Overwrite any existing file
• Under Write debugging information, select Small memory dump
• OK button

If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps


WINDOWS ERROR REPORTING SERVICE must NOT be disabled!

• WIN | Services.msc | Enter
• Under Name, locate Windows Error Reporting Service
• If Status is not Started, then
  Right-click on Windows Error Reporting Service |choose START
• If Startup Type is not Automatic, then
  Right-click on Windows Error Reporting Service |
  choose Properties | General tab |
  set Startup type to Automatic
• Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows

 

[x BlueRobot]

Configure it to a Kernel Memory dump, Stop 0x101's are useless as Minidumps, since you'll need the entire Kernel Address Space.

C:\Windows\MEMORY.DMP

Place the file into a zipped folder, and then upload to a file sharing site such as Dropbox or Skydrive, and then upload the folder into the Public folder of your account (Dropbox or Skydrive), post the URL of the file in your next post.

 

[Sxcd1]

I got an additional computer freeze after reading your message. This caused me to reboot with the reset button, but before the OS finished loading all the startup programs it froze again. Here is my current dump configuration.

 

[Sxcd1]

I was concerned that my computer wouldn't generate a dump file so I ran a program not my fault to generate a BSOD and after a computer reboot in my windows directory was the file memory.dmp. At least I know I'm not waiting for something that will never happen. After checking into how to upload to a public link in dropbox my mouse got erratic and then the web page disappeared and then the browser came back on. In my task bar there was a msg that my nvida driver had an error and has fixed itself(sorry don't remember the exact phase). I'm guessing I need to get the latest nvida drivers for my video card.

 

[x BlueRobot]

I know what that message will be, it'll be something along the lines of the the graphics card drivers being able to recover, I would check for any graphics card updates, and then maybe begin some testing with Furmark for a few hours. Do not let the temperature exceed 80*C.

 

[Sxcd1]

I upgraded my NVida drivers to the latest version. When I turned my computer on today I got a boot error. I used the Windows 7 install disc to repair the install as per the error msg instructions. Any idea why that happened? Should I wait to see if I have a BSOD or freeze before stressing the video card?