BSOD and freezing while in Firefox

Sxcd1 · Nov 2, 2013

Interesting how the date modified in my post is 10-4-13 and in yours is 4-10-13

Sxcd1 · Nov 3, 2013

I ran driver verifier and nothing happened all day till I turned the computer off. The next morning it was still running and a BSOD had occurred during shutdown. I kept getting a BSOD trying to boot up so I went into safe mode F8 to turn off driver verifier. Here is my BSOD report.

x BlueRobot · Nov 3, 2013

Sorry for the slow reply,

Sxcd1 said:
Interesting how the date modified in my post is 10-4-13 and in yours is 4-10-13

Different date settings on our computers?

Code:

[COLOR=Red]BugCheck C9[/COLOR], {[COLOR=Blue]228[/COLOR], fffff8800152b074, [COLOR=SeaGreen]fffff98002eaad30[/COLOR], 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : [COLOR=Red]PxHlpa64.sys[/COLOR] ( PxHlpa64+3074 )

Code:

7: kd> [COLOR=SeaGreen]lmvm PxHlpa64[/COLOR]
start             end                 module name
fffff880`01528000 fffff880`015341a0   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        [COLOR=Red]Tue Apr 24 18:26:29 2012[/COLOR] (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Okay, it seems that the driver's completion routine has not marked the IRP pending, even though the PendingReturned field has been set. The driver in question seems to be related to Sonic CD/DVD, however, is part of a few other programs too, listed here.

If you have any of the programs, then please update it or remove the program. If you don't have any of those programs, then please say so, and I'll try and find what it's related to. I've seen that driver cause the exact same problem a few times in the past.

Code:

7: kd> [COLOR=SeaGreen]!irp fffff98002eaad30[/COLOR]
Irp is active with 7 stacks 5 is current (= 0xfffff98002eaaf20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  [COLOR=Red]Pending has been returned[/COLOR]
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0 10 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800b492060 00000000 fffff8000431beb0-fffff98002eaaed8    
          fffffa800b492060: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800c9912f0 00000000 fffff8800152b074-fffff88003768f20    
          fffffa800c9912f0: Could not read device object or _DEVICE_OBJECT not found
    PxHlpa64
            Args: 00000000 00000000 00000000 00000000
[COLOR=Red]>[  f, 0]   0 e0 fffffa800c937030 00000000 fffff8000431beb0-fffff98002eaaf68 Success Error Cancel [/COLOR]
          fffffa800c937030: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: fffff88003768f20 00000000 001b0013 00000000
 [  f, 0]   0 e0 fffffa800c93ee00 00000000 fffff8000431beb0-fffff98002eaafb0 Success Error Cancel 
          fffffa800c93ee00: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: fffff88003768f20 00000000 001b0013 00000000
 [  f, 0]   0 e0 fffffa800c93e940 00000000 00000000-00000000    
          fffffa800c93e940: Could not read device object or _DEVICE_OBJECT not found

            Args: fffff88003768f20 00000000 001b0013 00000000

Code:

7: kd> [COLOR=SeaGreen]!stack[/COLOR]
Call Stack : 26 frames
## Stack-Pointer    Return-Address   Call-Site       
00 fffff88003768218 fffff800043194ec nt!KeBugCheckEx+0 
01 fffff88003768220 fffff8000432358a nt!VerifierBugCheckIfAppropriate+3c 
02 fffff88003768260 fffff80004324593 nt!ViErrorFinishReport+da 
03 fffff880037682b0 fffff80004324764 nt!VfErrorReport1+63 
04 fffff88003768350 fffff80004337709 [COLOR=Red]nt!IovpCompleteRequest[/COLOR]4+64 
05 fffff88003768380 fffff80003e905d1 [COLOR=Red]nt!IovpLocalCompletionRoutine[/COLOR]+189 
06 fffff880037683e0 fffff8000432f2af [COLOR=Red]nt!IopfCompleteRequest+341[/COLOR] (perf)
07 fffff880037684d0 fffff88001276436 nt!IovCompleteRequest+19f 
08 fffff880037685a0 fffff88001278a23 ataport!IdeCompleteScsiIrp+62 
09 fffff880037685d0 fffff880012744ee ataport!IdePortPdoDispatch+c3 
0a fffff88003768600 fffff80004335d26 ataport!IdePortDispatch+16 
0b fffff88003768630 fffff88000f537a7 nt!IovCallDriver+566 
0c fffff88003768690 fffff88000f5b789 ACPI!ACPIDispatchForwardIrp+37 
0d fffff880037686c0 fffff88000f53a3f ACPI!ACPIIrpDispatchDeviceControl+75 
0e fffff880037686f0 fffff80004335d26 ACPI!ACPIDispatchIrp+12b 
0f fffff88003768770 fffff80004334d52 nt!IovCallDriver+566 
10 fffff880037687d0 fffff80004335d26 nt!ViFilterDispatchPower+62 
11 fffff88003768800 fffff8800152b5d5 nt!IovCallDriver+566 
12 fffff88003768860 fffff98002eaaed8 PxHlpa64+35d5 (leaf)

Sxcd1 · Nov 3, 2013

Adobe Lightroom is on the list. I can't live without that program. Can upgrade to latest version but what do I do if that doesn't fix the issue? Should I run driver verifier after the update to see if I can get a BSOD?

x BlueRobot · Nov 4, 2013

Update the program, and then just use the system as you normally would. If it crashes again, then upload the new dump files, and we'll most likely run Driver Verifier again.

Sxcd1 · Nov 5, 2013

I'm getting the erratic mouse movement and cursor change when running lightroom 5.2 it seem to improve when I exit the program. I'm not sure but think LR works fine if I'm not running Firefox in the backround? No BSOD so far.

Sxcd1 · Nov 5, 2013

Got another BSOD but it didn't write the dump file.

x BlueRobot · Nov 6, 2013

Did you manage to remember the stop code?

Sxcd1 · Nov 6, 2013

Didn't get the code. I'll take a picture of the screen in the future just in case the dump file isn't created.

Sxcd1 · Nov 6, 2013

Ran the driver verifier as I was desperate to get a BSOD dump to move this process forward. I got an immediate BSOD on reboot. See attached.

x BlueRobot · Nov 7, 2013

Code:

[COLOR=Red]BugCheck C9[/COLOR], {[COLOR=Blue]228[/COLOR], fffff8800153a074, fffff980057d2d30, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : [COLOR=Red]PxHlpa64.sys[/COLOR] ( PxHlpa64+3074 )

Code:

1: kd> [COLOR=SeaGreen]lmvm PxHlpa64[/COLOR]
start             end                 module name
fffff880`01537000 fffff880`015431a0   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        [COLOR=Red]Tue Apr 24 18:26:29 2012[/COLOR] (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Exact same problem as before, with the same driver unfortunately.

Sxcd1 · Nov 7, 2013

Would it help if I just reinstall windows from scratch as my install is 3 yrs old? I just need a stable system.

Sxcd1 · Nov 8, 2013

I gotten a few video driver recovery error messages. New Nvida driver out so I updated to 331.65

x BlueRobot · Nov 8, 2013

You could try installing the program again.

Sxcd1 · Nov 9, 2013

Turned the computer off last night but didn't wait for it to shutdown. This morning it was still on, so I turned the monitor back on and moved the mouse around but nothing came up on the screen. After hitting reset to reboot I checked and there was a new dump file.

x BlueRobot · Nov 9, 2013

Code:

[COLOR="Red"]BugCheck 9F[/COLOR], {[COLOR="Blue"]3[/COLOR], [COLOR="Orange"]fffffa800a1d7060[/COLOR], fffff80005d71518, [COLOR="SeaGreen"]fffffa800c20f010[/COLOR]}

Probably caused by : pci.sys

Code:

0: kd> [COLOR="SeaGreen"]!irp fffffa800c20f010[/COLOR]
Irp is active with 3 stacks 2 is current (= 0xfffffa800c20f128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
[COLOR="Red"]>[ 16, 2]   0 e1 fffffa800bb3e040 00000000 00000000-00000000    pending[/COLOR]
	      Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm
			Args: 00016600 00000001 00000004 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800db95260    

			Args: 00000000 00000000 00000000 00000000

Code:

0: kd> [COLOR="SeaGreen"]!devobj fffffa800a1d7060[/COLOR]
Device object (fffffa800a1d7060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa800a1741c0
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
DevExt fffffa800a1d71b0 DevObjExt fffffa800a1d75d8 DevNode fffffa800a1d66e0 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa800bb3e040 \Driver\[COLOR="Red"]nvlddmkm[/COLOR]
Device queue is not busy.

Code:

0: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`0f49d000 fffff880`100d4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"][COLOR="SeaGreen"]Wed Oct 23 07:21:50 2013[/COLOR][/COLOR] (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I would suggest rolling back to a few earlier WHQL versions of your nVidia graphics card driver, since it seems to be having issues with handling power related IRPs.

Sxcd1 · Nov 10, 2013

I uninstall the driver from device manager and had to reboot as the driver software wasn't recognizing the graphics card after the uninstall. After a reboot I told Win7 not to search for a driver and install 320.49 which is 2 versions earlier. 331.65->327.23->320.49. That is the same driver I had when I started the thread. I let you know how it goes.

x BlueRobot · Nov 11, 2013

Okay, thanks for the update

I was just thinking, the problems with the Adobe driver could have been caused by the nVidia driver's interaction.

Sxcd1 · Dec 5, 2013

Update:
3 weeks ago I switch from Firefox v25 to Chrome. Since then my system has been much more stable. I had one freeze early on but no BSOD for nearly 3 weeks. The research I've seem to suggest something about the hardware acceleration setting in that version of Firefox as the source of the issues.
I upgraded my computer with 2 new data HDD (not system)to increase my storage 2 days ago. Today I got a BSOD but no dump file was created. Here is a picture of the BSOD.

BSOD and freezing while in Firefox

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