BSOD and restarts randomly, 0x0000007f and 0x0000001e

[drnick5]

Hey Folks, I have a Dell inspiron 580 tower that will randomly restart. Sometimes it will be when I'm playing a game like Skyrim or World of Warcraft, other times it will eb when I'm browsing a website (with one time happening when trying to install a program)

Using bluescreen view and whocrashed, I can see a bunch of bsod messages. most of them are different each time

Exception not Handled 0x0000001e

Unexpected_Kernel_Mode_Trap 0x0000007f

Memory_Management 0x0000001a

as well as a few others.

I've already run an overnight memtest86 test which passed. I replaced the power supply with a good Corsair one thinking it might be dells crappy PSU causing this. Still no change.

I also ran a stress test with prime95 for a few hours, no crashes, temps never got above 70 degrees.

Also ran 3dMark11 a few times to see if stressing the video card would make it fail, but I couldn't get it to fail during this test.

Attached are the mini dumps, any clue as to what might be the cause?

Thanks in advance for any info!

 

[drnick5]

Whoops, I only attached the mini dumps, not the full set of files after using "grab all" in the utility. attached is the full zip with all the files.

 

[YoYo155]

Welcome to SF drnick5 .
I would recommend starting with Driver Verifier to help us pinpoint a problematic driver.
Please follow the detailed quote below to enable Driver Verifier.

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[drnick5]

Thanks for the reply! I just created a restore point and went to start running driver verifier. I followed the link and checked off the options (Create custom settings>check off stand settings, force pending i/o requests, irp logging>select drivers from a list) When I get to the list, every driver showed is from Microsoft Corporation (the FAQ says to only select non MS drivers, but I don't see any) I know I have some non MS drivers as there is an Nvidia graphics card installed.

Any ideas? or should I just go back and tell it to test all drivers?

 

[YoYo155]

I know you have other non-Microsft driver apart from the nVidia one.
Please Disable Driver Verifier, restart the PC and follow the procedure listed below instead.

Before selecting the drivers post a screenshot of the list, it's odd the only reason I can think of is that
they are not loaded, did you try and enable DV (Driver Verifier) in Safe-Mode?

Please enable driver verifier following this TUTORIAL | But using these settings:

1. Go to Start and type in "verifier" (without the quotes) and press Enter
2. Select "Create custom settings (for code developers)" and click "Next"
3. Select "Select individual settings from a full list" and click "Next"
4. Select everything EXCEPT FOR "Low Resource Simulation", "Force Pending I/O Requests", "IRP Logging" and click "Next"
5. Select "Select driver names from a list" and click "Next"
6. Then select all drivers NOT provided by Microsoft, Unknown, or Macrovision and click "Next"
7. Select "Finish" on the next page.

 

[drnick5]

Yeah, it is VERY strange! I'm definitely not in safe mode. Here is a zip of 3 screen shots (I couldn't view all the drivers in 1 windows, and you can't maximize driver verifier for some reason)

As you can see, there are only microsoft drivers listed... very strange.

 

[YoYo155]

This is very odd, I'll ask and see maybe someone had encountered it before hang tight.

In the mean time, did you try to physically remove one (or more) of the RAM modules
and run the system in that configuration?

 

[drnick5]

I haven't tried removing any ram modules, I ran a very long MEM test overnight and had 0 errors, so I assumed the RAM isn't the problem here.

I went back into driver verifier and tried to select "all unsigned drivers" just to see if it pulled up anything. It gave a message saying "no unsigned drivers found"... this is wacky!

 

[YoYo155]

I haven't tried removing any ram modules, I ran a very long MEM test overnight and had 0 errors, so I assumed the RAM isn't the problem here.

I went back into driver verifier and tried to select "all unsigned drivers" just to see if it pulled up anything. It gave a message saying "no unsigned drivers found"... this is wacky!

I've seen bad RAM pass memtest before, the test is not perfect.
Try, what have you got to lose?

I've asked for help it should be sooner rather than later .

 

[YoYo155]

Can you try again after restarting the PC?

 

[drnick5]

Thanks for the replies, I've tried several restarts, driver verifier still only shows microsoft drivers...

The system seems to crash randomly. It could stay up for 12-14 hours or so with no problem, or crash in 30 minutes... this makes it pretty difficult to troubleshoot as it takes a while to see if what I've tried worked. (I was sure it was the power supply at first, as it ran for a while after I swapped it, but then still eventually crashed)

My only other thoughts are it possibly being the video card or motherboard. The motherboard passes the visual inspection (no bulging or blown caps) same with the video card, but I guess its still possible one of these is the problem, but that still wouldn't explain this strange driver problem with driver verifier.

Did I mention how much I love Dell computers? :-/

 

[YoYo155]

Not that I am certain that it will solve the BSOD's but it's odd that VD is acting this way, so I'm suggesting
to go for a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 and we will continue from there if the situation arises again .

What do you think?

 

[drnick5]

Thanks for the reply! I've actually just started doing just that! the install just finished, i'm working on migrating the data back. I'm worried that this won't resolve the problem.... which would still leave me guessing as to the cause. if this doesn't resolve it I guess my only 2 items to point to are motherboard (difficult to diagnose, unless you see some blown caps, which I don't) or possible the video card (although its passed every stress test I've thrown at it trying to get ti to crash)

One strange thing I noticed.... is that Hyperthreading was enabled in BIOS (it came like this from dell, but it shipped with an i5 which doesn't support hyper threading). Just to be safe I disabled Hyperthreading. not sure if this could have been causing it or not, I only noticed it after I wiped the computer.

 

[YoYo155]

Thanks for the update .
Let us know if you need any sort of help.