BSoD and Screen Resolution problem when Upgrading to new Graphics Card

[Xen12]

First of all, I apologize if I opened this thread in the wrong Section.

Onto the problem~

After installing War Thunder, I realized I needed to upgrade to a newer version of my Graphics card. So I opened Device Manager and went to upgrade the graphics driver, but said It's up to date, so I go to the AMD website ( I have a ATI Radeon HD Series Graphic card, which is supported by AMD ) to download a new one, I enter the correct information here which gives me this to which I download the first one, all's fine and dandy, but once I reboot, the Screen resolution is much bigger, and moments later I'd receive a BSoD. So is there anything I'm missing? Much appreciated

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[Xen12]

I've done as instructed and ran the SF diag tool, should I upload the zipped folder to pastebin/dropbox?

 

[Arc]

Post it here .... follow http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Xen12]

Here you go View attachment 286435

 

[Arc]

It is a stop 0x116, which is a graphics/display related BSOD. As you have installed the latest version (till date), we cannot blame the driver itself as the source of the issue before having some other tests done.

And BTW, WHQL 13.9 is also out there: AMD Catalyst

It Appears to be an old (3-4 years) branded desktop. What is the wattage of your PSU? Let us know. Are you using the stock PSU?
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
_______________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e9b8010, fffff88004ad8cf0, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+acf0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e9b8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004ad8cf0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+acf0
fffff880`04ad8cf0 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`071e19c8 fffff880`05153054 : 00000000`00000116 fffffa80`0e9b8010 fffff880`04ad8cf0 00000000`00000000 : nt!KeBugCheckEx
fffff880`071e19d0 fffff880`05152d5e : fffff880`04ad8cf0 fffffa80`0e9b8010 fffffa80`0a98d010 fffffa80`0a9f9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`071e1a10 fffff880`04a0ff13 : fffffa80`0e9b8010 00000000`00000000 fffffa80`0a98d010 fffffa80`0a9f9010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`071e1a40 fffff880`04a39cf1 : 00000000`ffffffff 00000000`0006416e 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`071e1b20 fffff880`04a38437 : 00000000`00000102 00000000`00000000 00000000`0006416e 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`071e1b50 fffff880`04a0b2d2 : ffffffff`ff676980 fffffa80`0a9f9010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`071e1bf0 fffff880`04a37ff6 : 00000000`00000000 fffffa80`0a98d010 00000000`00000080 fffffa80`0a9f9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`071e1d00 fffff800`03562bae : fffffa80`0a572c60 fffffa80`079f5b50 fffffa80`06d09040 fffffa80`08ca8200 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`071e1d40 fffff800`032b58c6 : fffff880`031d5180 fffffa80`079f5b50 fffff880`031dffc0 fffff880`0610a3b0 : nt!PspSystemThreadStartup+0x5a
fffff880`071e1d80 00000000`00000000 : fffff880`071e2000 fffff880`071dc000 fffff880`09845d70 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+acf0
fffff880`04ad8cf0 4055            push    rbp

SYMBOL_NAME:  atikmpag+acf0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5154e9d9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

 

[Xen12]

Alrighty,

Here is the screenshot of Speccy after a few hours.

And heres View attachment 286534

View attachment 286535

Also, the average temperature of the cpu is normally are 50-58, I rarely see it go to above 80%, I've been monitoring it with Temp Core. But I'll stick with Speccy since it's much better.

Also, WHQL 13.9? What's that? ( I'm new to this driver thingy, sorry )

EDIT: Forgot the PSU wattage, minimum psu is 489W, recomended PSU Wattage is 539W

 

[Arc]

What is the wattage of your own PSU? How much it is more than the recommended?

13.9 WHQL is the latest version of ATI display driver, released yesterday.

The GPU goes to 98 degrees within 5 minutes ..... it may be a critical information. How long did you run furmark? What happened when it was running? Did it cause any problem there? Did it stop itself or you stopped it manually?

Do you know how to dismantle a PC? Dont start dismantling it it is unfamiliar to you. Just let us know that you know it or not.

 

[Xen12]

View attachment 286562 here is the PSU wattage

I was running Furmark for about a 1 minute till I heard a beeping ( from the program furmark, the fans were on at that moment) and then I manually stopped it. I do know how to dismantle a PC but I'm not familiar with what the motherboard, Graphic cards, and processor look like

 

[Arc]

We want to know the wattage of your own PSU. Of how many watts it is?

Suppose this one ... it is of 720 watts.

 

[Xen12]

Sorry for the late reply, I opened up the case and saw the sticker, so I took a picture :>

View attachment 286668

View attachment 286669

That blue screen came today randomly, I think the problem I have is anything BUT a Hard drive failure/corrupt files, I have done a SFC and everything was fine.

 

[YoYo155]

If my math is correct that PSU is 300W.
Not to mention that it has two 12V rails one with 10A and the other with 13A, which make things even more trickier as to what to plug into which.
Regardless of the BSOD and fact that the GPU is overheating with regards to the PSU calc you posted
this PSU has to go (even if it was brand new).

 

[Xen12]

So if I'm correct, if I buy a brand new Graphics card, the PSU will be stop overheating?

 

[Dwarf]

No, that PSU is woefully inadequate. My recommendation is that you replace the PSU for a unit rated at 500W or above. A single 12V rail will also help.

 

[YoYo155]

So if I'm correct, if I buy a brand new Graphics card, the PSU will be stop overheating?

Sorry what ?

The situation is as so;
Your GPU is overheating (badly). Probably bad overall airflow inside a small case + dust buildup overtime.

Your PSU is insufficient to keep up with the demands of your overall system, by the look of things
it looks like an OEM PC with a non-standard form factor which will make replacing nearly impossible.

These two are not directly related, replacing the PSU / GPU will not solve the GPU overheating
if no fresh air is circulating through case (preferably front to back).

Replacing the PSU with something of preferably a single 12V rail with 30A+.

Am I missing something?

 

[Xen12]

So if I'm correct, if I buy a brand new Graphics card, the PSU will be stop overheating?

Sorry what ?

The situation is as so;
Your GPU is overheating (badly). Probably bad overall airflow inside a small case + dust buildup overtime.

Your PSU is insufficient to keep up with the demands of your overall system, by the look of things
it looks like an OEM PC with a non-standard form factor which will make replacing nearly impossible.

These two are not directly related, replacing the PSU / GPU will not solve the GPU overheating
if no fresh air is circulating through case (preferably front to back).

Replacing the PSU with something of preferably a single 12V rail with 30A+.

Am I missing something?

Okay! So I opened up the case, and much to my surprise it was rather really dusty ( considering I cleaned it with a air spray a year ago, but now I will clean the case every month or 2) Hopefully this will solve it?

Second, you say that replacing the PSU is impossible D: ? Also, it is pretty cramped inside, I saw 3 vents, One on the side of the case, with a large fan, I don't know the exact size, but I think that is to cool the......no idea...., 2 on the back, one on top of the other, the one on the top is the PSU, and the one on the bottom, nothing is connected to it, I mean it works and all, but I think it's just there, to better the air circulation. I don't know ;_;
I'm completely lost on this, I'm really sorry if I'm making you explain this to a 5 year old. So is there anything you can recommend to me as what I should do?

 

[Britton30]

Your GPU may be overheating due to the poor PSU. It's trying to run on less power than required and failing. If you continue with that PSU you run the risk of burning out some components.

 

[Xen12]

Alright, I guess I'll look a better PSU and stop the gaming for now.

 

[Arc]

Have a PSU that is of 750 watts capacity at least. Your recommended supply is 539 watts, and we need to leave some spare capacity there.

And, dismantle the computer. Clean the inside carefully. Clean all the the air vents, fan grills ... so that it can blow the hot air out effectively. You have to clean the GPU fans too, but without breaking the blades.

When re-seating, apply new thermal paste to the CPU.



Inform us only after all those are done. Before doing those, no further troubleshooting will work there for you.

 

[YoYo155]

Clean the entire PC.
What I meant by replacing the PSU could prove impossible is because it doesn't look to be of standard size
so finding a replacement of that form factor is limited availability if any.