BSOD Check Code 59, repeated crashes over several months

[Lynkey]

Hi there,

I have experienced numerous BSOD crashes (48) since May. The cause is described as a Kernel-Power Event 59. I've installed all of the Windows Updates, including the optional ones. After the BSOD, my laptop will shutdown and then start up again and run okay. I'm pasting below the latest event viewer details. I'm also attaching the minidump file.

Thank you in advance for any assistance.

Ed

- EventData 
  BugcheckCode 59 
  BugcheckParameter1 0xc0000005 
  BugcheckParameter2 0xfffff88001c6bdb6 
  BugcheckParameter3 0xfffff880218329d0 
  BugcheckParameter4 0x0 
  SleepInProgress false 
  PowerButtonTimestamp 0 
 
<Event xmlns="[URL]http://schemas.microsoft.com/win/2004/08/events/event[/URL]">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
  <EventID>41</EventID> 
  <Version>2</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2017-07-30T22:46:37.412000100Z" /> 
  <EventRecordID>450795</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>EdsComputer-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">59</Data> 
  <Data Name="BugcheckParameter1">0xc0000005</Data> 
  <Data Name="BugcheckParameter2">0xfffff88001c6bdb6</Data> 
  <Data Name="BugcheckParameter3">0xfffff880218329d0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">false</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  </EventData>
  </Event>

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

 

[Lynkey]

run the DM Log Collector again and upload a new zip

Thanks for your message. I ran the DM Log Collector again and uploaded the new zip file.

 

[axe0]

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Files that are created:

• *.dmp,
• dxdiag.txt,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• startup.txt

 

[Lynkey]

Hi axe0,

Thank you for your return message. I checked the zipped file which contains the files
you listed. Please let me know if you need anything else. Thanks!

 

[axe0]

Remove McAfee as a test and use Microsoft Security Essentials as alternative.

 

[Lynkey]

Can I disable McAfee to run the test?

Thank you.

 

[axe0]

No, it needs to be uninstalled.

Disabling won't prevent the drivers from being loaded and it's about the drivers.

 

[Lynkey]

Okay, I will do. I'll report back my results. Thank you for your assistance!

 

[Lynkey]

MMC has detected an error in a snap-in

I uninstalled McAfee and ran fine with no BSOD crashes.

Then this afternoon I experienced another BSOD. I captured
the screen shot.

Is this a different problem than the McAfee-caused crashes?

Thank you!

 

[axe0]

Windows Event Viewer was unable to load events.

Run the DM Log Collector again and upload a new zip.

 

[Lynkey]

Okay, I just ran it and checked the generated files. Thanks.

 

[axe0]

Check Dell for chipset driver updates or reinstall the drivers.

1: kd> lmvm iastora
Browse full module list
start             end                 module name
fffff880`0103c000 fffff880`015b0000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Nov 17 17:06:14 2015 (564B5076)
    CheckSum:         00175D9F
    ImageSize:        00574000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Lynkey]

Is there a specific updated driver I should get from Dell?

Thank you,

Ed

 

[axe0]

Sorry, but I can't be more specific than 'chipset'. There is only 1 driver having 'chipset' in its name according to what I see

 

[Lynkey]

Okay, I checked for the latest drivers and found
three out of date. Dell also updated the BIOS.
So, I'll see how these updates do. Hopefully,
I'll get no more BSODs.

Thank you for your assistance!

 

[Lynkey]

I haven't had any computer crashes since updating the drivers/BIOS at Dell. Thanks again! I'm running MS Essentials and looking at the Malwarebytes' Anti-Malware Free. It comes as part of the full version with a 14-day trial period before only the free on-demand scanner can be used. My concern is with MSE and Malwarebytes both running on my computer until the 14 days ends. Will both applications running at the same time bog down the performance? Thanks for your help.

 

[axe0]

Malwarebytes can run alongside most AV's (including MSE) without issues.