BSOD Clock interrupt not received on a secondary processor ...

[scattycat69]

error code: 0x000000101 (0x0000000000000019, 0x0000000000000000, 0xFFFFF880033E0180, 0x0000000000000003

I have had a BSOD death once last week and twice this week.

Attached option 1 - DM log collector

 

[HonorGamer]

Seems that there isn't any dump files that we need to better analyze your problem.

Follow http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html so we can get those files.

-Gamer

 

[scattycat69]

Hi Gamer
Thanks for your reply. I have followed the link as you ask, but am a little confused as to which or all of the .dmp files you want me to set?
I followed from Option 1, but the settings were already checked for system failure?
I had a further two BSOD this week. Ive searched the c drive for 'memory.dmp' (nothing is found) and *.dmp (loads of files listed). Would the temperature of the laptop have any significance? It appears very warm on the left hand side, where the fan runs. The fan is also quite noisy and runs most of the time the lap top is on?
I have a Dell Log File, would that help at all?

 

[HonorGamer]

i need the .dmp files.

-Gamer

 

[scattycat69]

Thanks Gamer

Is this what you need?

 

[scattycat69]

I think the zip file I attached has dump files for April. I have had another couple of BLOD's since. The laptop does seem to be running quite hot, could this be the problem? Also I did a disk check and it shows damaged or corrupted areas on the hard drive. If the hard drive needs replacing, is it worth replacing the hard drive bearing in mind the laptop is only 3 years old and I paid just over £1,000?

Thanks for all your help, it's really appreciated

 

[HonorGamer]

Upload the new ones, Like i said in my PM, I am sorry that I am just now replying. Personal life has gotten in the way a bit.

 

[scattycat69]

dump files and cbs notepad

I'm hoping these help.

 

[scattycat69]

Hi Gamer
No problem. As you said in your pm you are very tied up at the moment and I totally understand. I have attached the latest bsod dump files that I can find, they are becoming a too regualr occurence.

I have also been able to do a disk check with a dell process and the CBS log is attached. I noticed the file that is corrupt is the autochk.exe ? Hope these help !

 

[Thedoctor44]

Whilst HonorGamer is not here I'll try and be of assistance, now these dump files you are uploading have breakpoints set in them.
Now I can't say I'm familiar with them so I suggest following these instructions to set your dump files to Kernel Memory Dumps.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Once another BSOD has occured upload the dump file located in C:/Windows/memory.dmp then upload it to OneDrive, once uploaded post the download link in your next reply.

Upload the list of all the third party drivers Using NirSoft DriverView:

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

Lastly, upload your msinfo32.exe file,
to do so follow these simple instructions:

1. Go to Start
2. Type 'msinfo32.exe' without quotation marks
3. Then click File > Save
4. Save it to the desktop then compress it in a zip folder.
5. Upload that folder in your next reply.

 

[scattycat69]

Hi Thedoctor44

Many thanks for picking up my post and apologies I havent replied. I didn't see your reply and as my laptop is blue screening, freezing and other weird and wonderful stuff now, I seem to be spending more time re-doing my work than anything else. Ive been tryin gto update the drivers as per the 'my dell' console, but this may be why it's starting to play up as they don't give a sequence in which you should load the drivers (It says 44 out of date drivers, which I thought my system was set to update these as and when they came up!).
I will try and work through your instructions later.
Thanks again for your help, it is VERY much appreciated

kind regards

Julie

 

[scattycat69]

I have printed off your instructions and started to proceed, but have come across a problem

My laptop does not have a file in the windows folder c:/windows/memory.dmp. I've searched the whole c drive for *.dmp files and only came up with those I have already sent and a mini dump file, but that is dated 18/5.
I read in the link for BSOD that if you have 2 gb or more to download a file, which I have now done. Waiting for next BSOD.... it shouldnt be long!
Thanks again

 

[Thedoctor44]

The directory C:/Windows/memory.dmp isn't a folder it's a Kernel Memory Dump, make sure your dump files are set to it as we cannot properly analyse 0x101 bugchecks with Small Memory Dumps.

 

[scattycat69]

Hi doc

I have attached the file, hopefully, fingers crossed it helps. not atrtached problem as below
p.s. keep trying to upload file, but connection resetting?

 

[scattycat69]

I've found the file and have been trying to upload but it keeps 'connection to server reset'. Could this be the size of the file? I have zipped it down to 194mb?

 

[Thedoctor44]

I've said before, you need to upload it to a file sharing site like OneDrive then post the download link.

 

[scattycat69]

Oh gosh, sorry now I remember reading that. So sorry, I'm so busy at the moment I can't keep track. Sorry will do now.
Thanks and sorry again!

 

[scattycat69]

Hi doc
Thanks for all the instructions. I think I have it all correctly.
http://1drv.ms/1jVImUJ

msinfo32.exe I couldn't attach but it is in the one drive

Thanks again

 

[Thedoctor44]

Not the bugcheck I was hoping for to be honest, it's a 0x116 we've got at the moment, It's alright though.

BugCheck [COLOR="red"]116[/COLOR], {fffffa800ae98390, fffff8800f57f034, [COLOR="Green"]0[/COLOR], d}

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR="Red"]nvlddmkm.sys[/COLOR] ( nvlddmkm+153034 )

This bugcheck indicates an attempt to reset the display within the allocated time interval had failed.
This is mainly caused by bad display drivers or a faulty graphics card.

Are you using a laptop?
If so then remove all Nvidia software, then go to Windows Update and install the display driver from there.

6: kd> [COLOR="green"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`0f42c000 fffff880`10063000   nvlddmkm   (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Wed Oct 23 07:21:50 2013[/COLOR] (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

My curiosity got the best of me...

[COLOR="Green"]Unloaded modules:[/COLOR]
fffff880`0e477000 fffff880`0e499000   ENG64.SYS
fffff880`0e271000 fffff880`0e477000   EX64.SYS
fffff880`11813000 fffff880`1184e000   rapportiaso64.sys
fffff880`117d8000 fffff880`11813000   rapportiaso64.sys
fffff880`0e4b7000 fffff880`0e4e2000   jmcr.sys
fffff880`1179d000 fffff880`117d8000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`11762000 fffff880`1179d000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`11727000 fffff880`11762000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`116ec000 fffff880`11727000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`116b1000 fffff880`116ec000   [COLOR="Red"]rapportiaso64.sys[/COLOR]
fffff880`11676000 fffff880`116b1000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`1163b000 fffff880`11676000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`11600000 fffff880`1163b000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`1199a000 fffff880`119d5000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`1195f000 fffff880`1199a000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`118e9000 fffff880`118fb000   usbaapl64.sys
fffff880`116be000 fffff880`118c8000   hiber_iaStor.sys
fffff880`118c8000 fffff880`118db000   hiber_dumpfve.sys
fffff880`087e8000 fffff880`087f6000   monitor.sys
fffff880`0e5c0000 fffff880`0e5cc000   pcdsrvc_x64.pkms
fffff880`0e200000 fffff880`0e271000   spsys.sys
fffff880`0e4a4000 fffff880`0e4b7000   PHLASHNT.SYS
fffff880`0e499000 fffff880`0e4a4000   PhLdrX64.SYS
fffff880`0e5cc000 fffff880`0e5ce000   MSPQM.sys
fffff880`0ee00000 fffff880`0f3d4000   iqvw64e.sys
fffff880`0b360000 fffff880`0b3d1000   spsys.sys
fffff880`0e585000 fffff880`0e5c0000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e54a000 fffff880`0e585000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e50f000 fffff880`0e54a000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e4d4000 fffff880`0e50f000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e499000 fffff880`0e4d4000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e200000 fffff880`0e23b000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e5c0000 fffff880`0e5fb000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e585000 fffff880`0e5c0000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e54a000 fffff880`0e585000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e50f000 fffff880`0e54a000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e4d4000 fffff880`0e50f000   [COLOR="red"]rapportiaso64.sys[/COLOR]
fffff880`0e499000 fffff880`0e4d4000   [COLOR="Red"]rapportiaso64.sys[/COLOR]
fffff880`01d87000 fffff880`01d95000   crashdmp.sys
fffff880`04672000 fffff880`0487c000   dump_iaStor.sys
fffff880`0487c000 fffff880`0488f000   dump_dumpfve.sys

I'm seeing your Trusteer Ltd. Rapport Security software driver being loaded and unloaded multiple times, remove the driver completely.

*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]RapportKE64.sys[/COLOR]

Another Trusteer driver, I would remove all Trusteer software.

Your NEC Electronics USB 3.0 Host Controller Driver is also causing issues, I don't believe this driver is necessary so I would remove it completely, it has been known to cause BSODs.

*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]nusb3xhc.sys[/COLOR]

As always, Intel Rapid Storage Technology has been found...

*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]iaStor.sys[/COLOR]

This software has quite the reputation for causing issues.

Uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

Well you also appear to have Norton installed which has quite the reputation for causing issues, it also will conflict with any other anti virus.

*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]Ironx64.SYS[/COLOR]

Use the uninstall tool to remove all Norton software.

https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Lastly I see your Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter driver being flagged.

*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]AMPPAL.sys[/COLOR]

You could try an update here.

Intel® Wi-Fi Products — How to install Intel® PROSet/Wireless Software for Bluetooth® technology

6: kd> [COLOR="Green"]lmvm AMPPAL[/COLOR]
start             end                 module name
fffff880`05000000 fffff880`0502d000   AMPPAL     (no symbols)           
    Loaded symbol image file: AMPPAL.sys
    Image path: \SystemRoot\system32\DRIVERS\AMPPAL.sys
    Image name: AMPPAL.sys
    Timestamp:        [COLOR="red"]Thu Apr 11 10:06:11 2013[/COLOR] (51667D03)
    CheckSum:         000377F3
    ImageSize:        0002D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[scattycat69]

I did have a BSOD yesterday before I sent you the dump file, so I was surprised that the dump file was a date from the day before. Ha, I like your curiosity got the better of you! I have started the list of things to do from your post and will run a stress test later.
Yes it is a laptop (or as they called it a desktop replacement, due to size I think) and it runs hot most of the time. I can't remember if it used to run hot or not, but the fan is on pretty much within a few mins of start up and the laptop does get very hot.
Where do I find ..."NEC Electronics USB 3.0 Host Controller Driver" to remove it?

Thanks again for all your help. Im looking forward to seeing my laptop running more efficient!