BSOD code 44 caused by ntoskrnl, any ideas?

[kensai]

There are a several problems I am trying to troubleshoot on my home-built computer right now. The one in the subject line is the most well defined, so I figured I would start there. I get a BSOD (multiple IRP complete requests) whenever I connect to the internet using my Android phone's 3G via PdaNet. According to BlueScreenView, the only driver in the stack is ntoskrnl.exe. Any suggestions for how to fix this?

I am also trying to fix a problem where my computer crashes randomly about once a week, and 90% of the time it happens precisely when it tries to turn off the display for power saving (but not EVERY time it turns off the display). Since the random crash problem is extremely difficult to debug, I thought I would start with the BSOD problem, and hope that whatever fixes the latter will also fix the former.

I appreciate any help you guys can provide.

 

[zigzag3143]

There are a several problems I am trying to troubleshoot on my home-built computer right now. The one in the subject line is the most well defined, so I figured I would start there. I get a BSOD (multiple IRP complete requests) whenever I connect to the internet using my Android phone's 3G via PdaNet. According to BlueScreenView, the only driver in the stack is ntoskrnl.exe. Any suggestions for how to fix this?

I am also trying to fix a problem where my computer crashes randomly about once a week, and 90% of the time it happens precisely when it tries to turn off the display for power saving (but not EVERY time it turns off the display). Since the random crash problem is extremely difficult to debug, I thought I would start with the BSOD problem, and hope that whatever fixes the latter will also fix the former.

I appreciate any help you guys can provide.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

 

[kensai]

I have attached the 6 most recent dmp files; let me know if you guys need me to upload more.

Thanks for the tip about zipping up the files, zigzag... I tried to upload them directly and gave up when it didn't like the extension. But have I not already done your last two bullet points? Let me know if "crashes and debugging" isn't the right place for this thread, or if I should provide more information.

Oh, I guess I should maybe say what PdaNet is. It allows me to tether my phone so I can access the internet through the phone instead of the ethernet port.

 

[kensai]

It has been a couple days now, so I hope it is ok for me to bump my thread. I have uploaded the minidump files. Would anyone be so kind as to take a look at them?

 

[kensai]

Can anyone help me with my problem? It has been over a week now...

 

[zigzag3143]

I have attached the 6 most recent dmp files; let me know if you guys need me to upload more.

Thanks for the tip about zipping up the files, zigzag... I tried to upload them directly and gave up when it didn't like the extension. But have I not already done your last two bullet points? Let me know if "crashes and debugging" isn't the right place for this thread, or if I should provide more information.

Oh, I guess I should maybe say what PdaNet is. It allows me to tether my phone so I can access the internet through the phone instead of the ethernet port.

First remove symantec and replace with mocrosoft security essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

Then remove the pneteth.sys - uninstall the PdaNet application

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\102410-23259-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308ee50
Debug session time: Sun Oct 24 22:07:30.118 2010 (GMT-4)
System Uptime: 0 days 2:12:13.420
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 44, {fffffa80097b6520, eae, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\pneteth.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pneteth.sys
*** ERROR: Module load completed but symbols could not be loaded for pneteth.sys



Ken J
[/B]

 

[kensai]

Why exactly should I remove my Norton product? I forgot to mention this in my first post, but these problems only started in August, and my computer ran perfectly fine in May, June, and July; all that time Norton was installed. Have there been specific cases reported where uninstalling Norton has fixed this type of problem?

Also, I tried uninstalling PdaNet, and the random crashes did not go away (even though the BSODs did). They happen about once a week now, although there was a time awhile back when they happened multiple times a day. I purposely reinstalled PdaNet thinking that I would have an easier time fixing a problem that I could reproduce. If PdaNet is truly the ONLY source of the BSOD problem, then I am screwed: How can I fix random weekly crashes if I can't reproduce them? Also, I believe I used PdaNet on this computer back in May without any problems.

 

[zigzag3143]

Why exactly should I remove my Norton product? I forgot to mention this in my first post, but these problems only started in August, and my computer ran perfectly fine in May, June, and July; all that time Norton was installed. Have there been specific cases reported where uninstalling Norton has fixed this type of problem?

Also, I tried uninstalling PdaNet, and the random crashes did not go away (even though the BSODs did). They happen about once a week now, although there was a time awhile back when they happened multiple times a day. I purposely reinstalled PdaNet thinking that I would have an easier time fixing a problem that I could reproduce. If PdaNet is truly the ONLY source of the BSOD problem, then I am screwed: How can I fix random weekly crashes if I can't reproduce them? Also, I believe I used PdaNet on this computer back in May without any problems.

Your norton product causes BSOD's, is almost impossible to remove and isnt the best AV app. read the BSOD threads here and you will see.

Norton is so difficult to remove you need a special tool and even then remnants are left,

You have a choice, take our advice or not. Your call. we have thousands of these (my total of BSOD's is 5400 done) done and we solve a lot of them.

Microsoft Security Essentials (built by the same ppl who built the OS (hooks into it in a way that doesn't usually crash)

Let us know if you need help


Ken j

 

[kensai]

I appreciate your time, and I'm not totally against uninstalling Norton, but I'm a little uneasy about doing so if it's not obviously the thing causing the problem. By just googling, I found this recent report on antivirus programs:

http://www.av-comparatives.org/images/stories/test/ondret/avc_od_aug2010.pdf

It places Norton higher than Microsoft in detection rates, although Microsoft did give fewer false positives. The biggest difference is in the scanning rate, where Norton is at least twice as fast as Microsoft.

Your argument that Microsoft Security Essentials will play nice with the OS makes perfect sense, though, and might be a good enough reason to switch. A future OS update might cause instability if I'm still using Norton.

Also, I would like to still be able to use PdaNet. I know it used to work, so it must be conflicting with some other driver and causing the multiple IRP requests. My question is this: suppose Norton and PdaNet are not directly causing these problems, what would you suggest I do? Is there any way to get more information about what is running at the time of the BSOD?

 

[zigzag3143]

I appreciate your time, and I'm not totally against uninstalling Norton, but I'm a little uneasy about doing so if it's not obviously the thing causing the problem. By just googling, I found this recent report on antivirus programs:

http://www.av-comparatives.org/images/stories/test/ondret/avc_od_aug2010.pdf

It places Norton higher than Microsoft in detection rates, although Microsoft did give fewer false positives. The biggest difference is in the scanning rate, where Norton is at least twice as fast as Microsoft.

Your argument that Microsoft Security Essentials will play nice with the OS makes perfect sense, though, and might be a good enough reason to switch. A future OS update might cause instability if I'm still using Norton.

Also, I would like to still be able to use PdaNet. I know it used to work, so it must be conflicting with some other driver and causing the multiple IRP requests. My question is this: suppose Norton and PdaNet are not directly causing these problems, what would you suggest I do? Is there any way to get more information about what is running at the time of the BSOD?

Your call of course. MSE works (though I dont use it) and is free.

I can give you a complete list of what was running at that time, but it is a bit difficult to wade through.

In terms of pdanet a simple google will give many examples of its problems. http://www.google.com/search?q=pneteth.sys


Pm me if you like


Ken