BSOD coming out of sleep 0x0000003b

[koolkat77]

Probably caused by : excsd.sys ( excsd+6f6a )

2: kd> lmvm excsd
start             end                 module name
fffff880`0102f000 fffff880`010e5000   excsd    T (no symbols)           
    Loaded symbol image file: excsd.sys
    Image path: \SystemRoot\system32\DRIVERS\excsd.sys
    Image name: [COLOR=Red]excsd.sys[/COLOR]
    Timestamp:       [COLOR=Red] Sat Sep 24 04:19:01 2011[/COLOR] (4E7D05D5)
    CheckSum:         000198E2
    ImageSize:        000B6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

excsd.sys is a part of Diskeeper, Diskeeper Overview: Increase System Speed, Performance & Reliability, its a performance enhancer. Its a problematic thing and may be used by any one of them:

Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    Public
Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public

excfs    ExpressCache File System Filter Driver     c:\windows\system32\drivers\excfs.sys    File System Driver    Yes     System    Running    OK    Ignore    No    Yes
excsd    ExpressCache Storage Filter Driver     c:\windows\system32\drivers\excsd.sys    Kernel Driver    Yes    Boot     Running    OK    Ignore    No    Yes

Please uninstall these 3.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

:ar: Microsoft Security Essentials - Free Antivirus for Windows
:ar: Malwarebytes - The Free version
:ar: http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

Let us know if you're having more BSoDs

 

[addiosamigo]

Hi,

if I remove those two drivers my 8GB SSD will no longer work, is there an updated driver maybe?

thanks

 

[koolkat77]

Check for an update from the website.
But do uninstall the programs that were listed.

 

[addiosamigo]

Check for an update from the website.
But do uninstall the programs that were listed.

I'm finding it difficult to find any information on the SSD, I believe its made by sandisk as thats what its reported as in all logs but the driver takes me to a different website which deals with diskkeeper, and I can't find any drivers on there.

I'm a bit stuck!

 

[koolkat77]

Check the links from this link Driver Reference Table

 

[addiosamigo]

Check the links from this link Driver Reference Table

I looked at them, couldn't find anything. I'll create an an account see if that does anything.

Thanks

 

[addiosamigo]

Update: it seems to have just stopped now lol

no idea why it was doing it maybe the new drivers helped.

thanks

 

[koolkat77]

Hi.

So you were able to update the drivers? Nice to hear that..

You can keep this thread open for a few days before you mark it as solved

 

[koolkat77]

Did you get more BSoDs after your last post here?

 

[addiosamigo]

Hello,

No it looks like everything is fine now thanks! (Touch Wood)

 

[koolkat77]

Thanks for the update. You can mark this thread as solved. If you have further BSOD problems, create a new thread and refer this thread on the new one.

Good luck.

 

[addiosamigo]

Umm I have a new problem, no blue screen but now the laptop refuses to sleep and even shutdown, it just hangs, screen goes black but that's it! Any ideas why this is happening?

 

[koolkat77]

Sounds like the laptop wants you to say good bye or good night before it goes off. (just kidding)

Anyway, I believe a clean install of windows 7 will eliminate the issues you're having now. Remember to install the latest drivers and the software that were recommended in your thread at the very beginning.

• http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Let us know if you're ready for the clean install

 

[addiosamigo]

Sounds like the laptop wants you to say good bye or good night before it goes off. (just kidding)

Anyway, I believe a clean install of windows 7 will eliminate the issues you're having now. Remember to install the latest drivers and the software that were recommended in your thread at the very beginning.

• http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Let us know if you're ready for the clean install

Well I'm going to install windows 8 tommorow so I might as well wait till then I guess!

 

[koolkat77]

Alright, let us know how it went

 

[addiosamigo]

Ok I installed windows 8 but it still does it, shut down just freezes after a few seconds, restart shuts it down and sleep just makes the screen black and the fan goes mental.

Also windows 8 takes ages to boot and its supposed to be faster than 7!

I will set the laptop back to factory settings and then install windows 8 again to see if that makes a difference.

 

[koolkat77]

Good idea.

#reminder about the programs to uninstall earlier.

 

[addiosamigo]

Good idea.

#reminder about the programs to uninstall earlier.

restored to factory settings and it still is not shutting down, is it faulty??

 

[marsmimar]

Sorry for jumping in. Just a couple of questions that might help to pinpoint the problem (or not.)

Have you tried going through Advanced Boot Options to access Safe Mode? Will the lappy shut down correctly from there?

http://www.sevenforums.com/tutorials/69585-safe-mode.html

There may be an application conflict that's messing with shut down and sleep. Try doing a Clean Boot (aka clean startup.)

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If your laptop is suffering a hardware issue (intermittent failure of RAM, hard drive, etc) this could possibly affect shut downs. You might want to run some diagnostics checks like check disk, memtest86, etc to rule out hardware problems. This tutorial has some suggestions for additional troubleshooting steps.

http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

Again, my apologies for jumping in. Not trying to step on anyone's toes.

 

[addiosamigo]

Sorry for jumping in. Just a couple of questions that might help to pinpoint the problem (or not.)

Have you tried going through Advanced Boot Options to access Safe Mode? Will the lappy shut down correctly from there?

http://www.sevenforums.com/tutorials/69585-safe-mode.html

There may be an application conflict that's messing with shut down and sleep. Try doing a Clean Boot (aka clean startup.)

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If your laptop is suffering a hardware issue (intermittent failure of RAM, hard drive, etc) this could possibly affect shut downs. You might want to run some diagnostics checks like check disk, memtest86, etc to rule out hardware problems. This tutorial has some suggestions for additional troubleshooting steps.

http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

Again, my apologies for jumping in. Not trying to step on anyone's toes.

no thats cool. I have tried safe mode but the problems still existed. I restored to Factory settings but the problems were still there, however now I cant even turn on the laptop it seems to be in a sort of sleep to shutdown transistion, the screen is blank but the fan is on. I have forced power off but it still happens, really weird! Its only just over a month old so I will return it for a replacement.

thanks