BSOD Crashes, driver related?

[Forerunner343]

I've been having problems for a few days now. At first I thought it was driver related as one of my hardware devices was showing up as 'Unknown' but that's been taken care of. I thought I had cured it because I didn't get BSOD for a couple days, but I've gotten it 3 times today. Kernel-power (41); bugcheckcode 10

Here is the link to the exact computer I purchased last week. When I got it, it was full of HP bloatware, so I did a clean install of Windows 7 Home Premium 64 bit.

http://www.shopping.hp.com/store/pr...umpid=in_r329_personalization/browse1/PDP_PDP

I've been googling for about 2 hours trying to figure out what my problem is, but I'm not that much of a computer tech, so I'm having a very difficult time understanding what things mean, (hex codes and debugging and such). I'm hoping someone could sort of walk me through it a bit, or at least be able to help me specify exactly what is wrong.

Thanks in advance.

 

[fimble]

Hi Forerunner343 and Welcome.

You've discovered the joys of O.E.M. Bloatware! The only problem is that the "bloatware" often contains drivers essential to the running of that particular manufacturer of PC/Laptop.

Do you still have: (a) The OEM's Recovery Partition, or (b) The OEM Recovery disk (not likely these days).

I'd suggest re-installing the bloated HP set up. Then remove all the bloat you don't want, doing a thorough job of removing all remnants of said bloat. Download and install Windows critical/security Updates (not drivers I add). Download driver updates from HP/Mobo Mfr.. Then make a backup of your bloat free system **. If When!! in the future your system goes belly up you can re-install your nice clean, bloat free, up to (that9/i] date OEM system.

**This would be even better if you'd be happy to play around until SP1 is officially released to Joe Public (through Updates). Then you could make a backup of a SP1 compliant setup.

BTW Your link doesn't work without having to log in. Well, it doesn't for me over here in Blighty.

Bugcheck Analysis

Loading Dump File [D:\ DOWNLOADS\1_31_11\Windows_NT6_BSOD_jcgriff2\013111-17612-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\XSymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0280f000 PsLoadedModuleList = 0xfffff800`02a4ce50
Debug session time: Tue Feb  1 03:11:13.828 2011 (UTC + 0:00)
System Uptime: 0 days 0:36:30.467
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 1, fffff8000288b3f2}

Probably caused by : ntkrnlmp.exe ( nt!KiTimerExpiration+f2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000288b3f2, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ab70e0
 0000000000000008 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiTimerExpiration+f2
fffff800`0288b3f2 48894808        mov     qword ptr [rax+8],rcx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f1baa0 -- (.trap 0xfffff88002f1baa0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff880009eb528
rdx=000000000000007d rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000288b3f2 rsp=fffff88002f1bc30 rbp=000000000002247d
 r8=fffffa8003576420  r9=00000000000000c2 r10=000000000000007d
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!KiTimerExpiration+0xf2:
fffff800`0288b3f2 48894808        mov     qword ptr [rax+8],rcx ds:0d20:00000000`00000008=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000287eca9 to fffff8000287f740

STACK_TEXT:  
fffff880`02f1b958 fffff800`0287eca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02f1b960 fffff800`0287d920 : fffffa80`04a2c300 00000005`199ed4e2 00000000`0002247d 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f1baa0 fffff800`0288b3f2 : fffffa80`04730050 fffff880`0427bd83 fffffa80`04730050 fffffa80`04c595a0 : nt!KiPageFault+0x260
fffff880`02f1bc30 fffff800`0288acb7 : 00000001`7daefdc2 00000001`0002247d 00000001`7daefdbe 00000000`0000007d : nt!KiTimerExpiration+0xf2
fffff880`02f1bcd0 fffff800`02887eea : fffff880`009e8180 fffff880`009f2f40 00000000`00000000 fffff880`0426cdb0 : nt!KiRetireDpcList+0x277
fffff880`02f1bd80 00000000`00000000 : fffff880`02f1c000 fffff880`02f16000 fffff880`02f1bd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTimerExpiration+f2
fffff800`0288b3f2 48894808        mov     qword ptr [rax+8],rcx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiTimerExpiration+f2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xA_nt!KiTimerExpiration+f2

BUCKET_ID:  X64_0xA_nt!KiTimerExpiration+f2

Followup: MachineOwner

Drivers:

fffff880`0498d000 fffff880`0499a000   Accelerometer Accelerometer.sys Fri Jul 16 16:02:38 2010 (4C40748E)
fffff880`00e60000 fffff880`00eb7000   ACPI     ACPI.sys     Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`01800000 fffff880`0188a000   afd      afd.sys      Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`049b8000 fffff880`049ce000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`02c55000 fffff880`02c6a000   amdppm   amdppm.sys   Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`00e10000 fffff880`00e1b000   amdxata  amdxata.sys  Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`0477a000 fffff880`04785000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`00fbf000 fffff880`00fc8000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fc8000 fffff880`00ff2000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`04419000 fffff880`04588000   athrx    athrx.sys    Tue Sep 22 03:47:11 2009 (4AB83AAF)
fffff880`03a30000 fffff880`041ec000   atikmdag atikmdag.sys Mon Sep 20 02:47:42 2010 (4C96BD3E)
fffff880`02c6a000 fffff880`02cb4000   atikmpag atikmpag.sys Mon Sep 20 02:21:01 2010 (4C96B6FD)
fffff880`00f28000 fffff880`00f34000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`01932000 fffff880`01939000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`02c1e000 fffff880`02c2f000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`02b6f000 fffff880`02b8d000   bowser   bowser.sys   Tue Jul 14 00:23:50 2009 (4A5BC206)
fffff960`00660000 fffff960`00687000   cdd      cdd.dll      unavailable (00000000)
fffff880`018ff000 fffff880`01929000   cdrom    cdrom.sys    Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00c91000 fffff880`00d51000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`01897000 fffff880`018c7000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00c33000 fffff880`00c91000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0499a000 fffff880`0499e500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`01179000 fffff880`011ec000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`00f1f000 fffff880`00f28000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`049a8000 fffff880`049b8000   CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`045c9000 fffff880`045d7000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`02c00000 fffff880`02c1e000   dfsc     dfsc.sys     Tue Jul 14 00:23:44 2009 (4A5BC200)
fffff880`02de4000 fffff880`02df3000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`015e7000 fffff880`015fd000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04bb1000 fffff880`04bd3000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`045d7000 fffff880`045e3000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`018c7000 fffff880`018da000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`041ec000 fffff880`041f7000   dump_msahci dump_msahci.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`02df3000 fffff880`02dff000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`042e2000 fffff880`043d6000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 02:00:14 2009 (4AC5509E)
fffff880`04200000 fffff880`04246000   dxgmms1  dxgmms1.sys  Tue Jul 14 00:38:32 2009 (4A5BC578)
fffff880`01107000 fffff880`0111b000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`010bb000 fffff880`01107000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff880`01211000 fffff880`0121b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`00e1b000 fffff880`00e55000   fvevol   fvevol.sys   Sat Sep 26 03:34:26 2009 (4ABD7DB2)
fffff880`01000000 fffff880`0104a000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`02deb000 fffff800`02e34000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`04246000 fffff880`0426a000   HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`04b18000 fffff880`04b74000   HdAudio  HdAudio.sys  Tue Jul 14 01:06:59 2009 (4A5BCC23)
fffff880`04595000 fffff880`045ae000   HIDCLASS HIDCLASS.SYS Tue Jul 14 01:06:21 2009 (4A5BCBFD)
fffff880`04a3c000 fffff880`04a44080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`04a2e000 fffff880`04a3c000   hidusb   hidusb.sys   Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`015dd000 fffff880`015e7000   hpdskflt hpdskflt.sys Fri Jul 16 16:02:38 2010 (4C40748E)
fffff880`02aa7000 fffff880`02b6f000   HTTP     HTTP.sys     Tue Jul 14 00:22:16 2009 (4A5BC1A8)
fffff880`015d4000 fffff880`015dd000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`042c0000 fffff880`042de000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`043d6000 fffff880`043e5000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff800`00b9f000 fffff800`00ba9000   kdcom    kdcom.dll    Tue Jul 14 02:31:07 2009 (4A5BDFDB)
fffff880`04a54000 fffff880`04a97000   ks       ks.sys       Thu Mar 04 04:32:25 2010 (4B8F37D9)
fffff880`013de000 fffff880`013f8000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 06:03:32 2009 (4B21E0B4)
fffff880`04bd3000 fffff880`04bd8200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`026ac000 fffff880`026c1000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`01096000 fffff880`010b9000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c12000 fffff880`00c1f000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`018da000 fffff880`018e8000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`0497e000 fffff880`0498d000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04a45000 fffff880`04a52000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00fa5000 fffff880`00fbf000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`02b8d000 fffff880`02ba5000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`02ba5000 fffff880`02bd2000   mrxsmb   mrxsmb.sys   Sat Feb 27 07:52:19 2010 (4B88CF33)
fffff880`02a00000 fffff880`02a4e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 07:52:28 2010 (4B88CF3C)
fffff880`02a4e000 fffff880`02a71000   mrxsmb20 mrxsmb20.sys Sat Feb 27 07:52:26 2010 (4B88CF3A)
fffff880`00ff2000 fffff880`00ffd000   msahci   msahci.sys   Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`01997000 fffff880`019a2000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00ec0000 fffff880`00eca000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0111b000 fffff880`01179000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`02dd9000 fffff880`02de4000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`015c2000 fffff880`015d4000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`014d0000 fffff880`015c2000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`049f2000 fffff880`049fe000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`02714000 fffff880`02727000   ndisuio  ndisuio.sys  Tue Jul 14 01:09:25 2009 (4A5BCCB5)
fffff880`03a00000 fffff880`03a2f000   ndiswan  ndiswan.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`04b03000 fffff880`04b18000   NDProxy  NDProxy.SYS  Tue Jul 14 01:10:05 2009 (4A5BCCDD)
fffff880`02d3e000 fffff880`02d4d000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`02cb4000 fffff880`02cf9000   netbt    netbt.sys    Tue Jul 14 00:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Tue Jul 14 00:21:46 2009 (4A5BC18A)
fffff880`019a2000 fffff880`019b3000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`02dcd000 fffff880`02dd9000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`0280f000 fffff800`02deb000   nt       ntkrnlmp.exe Sat Jun 19 05:16:41 2010 (4C1C44A9)
fffff880`0123b000 fffff880`013de000   Ntfs     Ntfs.sys     Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`01929000 fffff880`01932000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`026c1000 fffff880`02714000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`02d02000 fffff880`02d28000   pacer    pacer.sys    Tue Jul 14 01:09:41 2009 (4A5BCCC5)
fffff880`00f0a000 fffff880`00f1f000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00eca000 fffff880`00efd000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00e00000 fffff880`00e10000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0273f000 fffff880`027e5000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`04b74000 fffff880`04bb1000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c1f000 fffff880`00c33000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`049ce000 fffff880`049f2000   rasl2tp  rasl2tp.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`04800000 fffff880`0481b000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`019de000 fffff880`019ff000   raspptp  raspptp.sys  Tue Jul 14 01:10:18 2009 (4A5BCCEA)
fffff880`043e5000 fffff880`043ff000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`02d7c000 fffff880`02dcd000   rdbss    rdbss.sys    Tue Jul 14 00:24:09 2009 (4A5BC219)
fffff880`0197c000 fffff880`01985000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01985000 fffff880`0198e000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0198e000 fffff880`01997000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01493000 fffff880`014cd000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`02727000 fffff880`0273f000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`02a71000 fffff880`02a7c000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`0148b000 fffff880`01493000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`04642000 fffff880`046d8000   srv      srv.sys      Fri Aug 27 04:38:00 2010 (4C773318)
fffff880`02600000 fffff880`02667000   srv2     srv2.sys     Fri Aug 27 04:37:46 2010 (4C77330A)
fffff880`02bd2000 fffff880`02bff000   srvnet   srvnet.sys   Fri Aug 27 04:37:24 2010 (4C7732F4)
fffff880`0481b000 fffff880`0481c480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`04821000 fffff880`0497c000   SynTP    SynTP.sys    Sat Sep 11 02:09:32 2010 (4C8AD6CC)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Mon Jun 14 04:39:04 2010 (4C15A458)
fffff880`02a7c000 fffff880`02a8e000   tcpipreg tcpipreg.sys Tue Jul 14 01:09:49 2009 (4A5BCCCD)
fffff880`019d1000 fffff880`019de000   TDI      TDI.SYS      Tue Jul 14 00:21:18 2009 (4A5BC16E)
fffff880`019b3000 fffff880`019d1000   tdx      tdx.sys      Tue Jul 14 00:21:15 2009 (4A5BC16B)
fffff880`02d68000 fffff880`02d7c000   termdd   termdd.sys   Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff960`00480000 fffff960`0048a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`02c2f000 fffff880`02c55000   tunnel   tunnel.sys   Tue Jul 14 01:09:37 2009 (4A5BCCC1)
fffff880`04a97000 fffff880`04aa9000   umbus    umbus.sys    Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`04bd9000 fffff880`04bf6000   usbccgp  usbccgp.sys  Tue Jul 14 01:06:45 2009 (4A5BCC15)
fffff880`0497c000 fffff880`0497df00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`04400000 fffff880`04411000   usbehci  usbehci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`04aa9000 fffff880`04b03000   usbhub   usbhub.sys   Tue Jul 14 01:07:09 2009 (4A5BCC2D)
fffff880`045eb000 fffff880`045f6000   usbohci  usbohci.sys  Tue Jul 14 01:06:30 2009 (4A5BCC06)
fffff880`0426a000 fffff880`042c0000   USBPORT  USBPORT.SYS  Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`045ae000 fffff880`045c9000   USBSTOR  USBSTOR.SYS  Tue Jul 14 01:06:34 2009 (4A5BCC0A)
fffff880`04a00000 fffff880`04a2d200   usbvideo usbvideo.sys Thu Mar 04 04:40:57 2010 (4B8F39D9)
fffff880`00efd000 fffff880`00f0a000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01939000 fffff880`01947000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01947000 fffff880`0196c000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00f34000 fffff880`00f49000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00f49000 fffff880`00fa5000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`0104a000 fffff880`01096000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`04588000 fffff880`04595000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
fffff880`02d28000 fffff880`02d3e000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`02d4d000 fffff880`02d68000   wanarp   wanarp.sys   Tue Jul 14 01:10:21 2009 (4A5BCCED)
fffff880`0196c000 fffff880`0197c000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00d51000 fffff880`00df5000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00c00000 fffff880`00c0f000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`02cf9000 fffff880`02d02000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00010000 fffff960`00320000   win32k   win32k.sys   unavailable (00000000)
fffff880`0499f000 fffff880`049a8000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00eb7000 fffff880`00ec0000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`0268b000 fffff880`026ac000   WudfPf   WudfPf.sys   Tue Jul 14 01:05:37 2009 (4A5BCBD1)
fffff880`046d8000 fffff880`04709000   WUDFRd   WUDFRd.sys   Tue Jul 14 01:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`04709000 fffff880`0477a000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`018c7000 fffff880`018d5000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`018d5000 fffff880`018e1000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`018e1000 fffff880`018ec000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
fffff880`018ec000 fffff880`018ff000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`04595000 fffff880`045eb000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00056000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

 

[Tews]

The dmp(s) point to ntkrnlmp.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. You need to enable driver verifier to help pinpoint the faulty driver...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part). Upload the new .dmp files as they occur.

 

[Forerunner343]

UGH, that's so much more work than I want to do. I do still have my recover partition, but when I did the clean install I deleted the a partition called HP_TOOLS. Not sure if that's going to cause problems or not. Also, if it's just driver related, shouldn't I be able to just get the driver updates I need from the makers? I would rather avoid having to go through all of HPs shennanigans.

EDIT:

Sorry Tews, I didn't mean to ignore you. I'm at work and seeing your reply just now. Thanks for the advice. I will apply these new settings when I get home and will post the new dump after crash. As of right now, I'm not really sure what is making it crash. I'm usually just browsing (via firefox) or listening/ripping music.

 

[Forerunner343]

Okay, I enabled the driver verifier, rebooted, and then got a BSOD. All I did was open up firefox get a few tabs going, checked weather.com and started a severe weather video and then it crashed. I tried doing the same thing again, but no crash this time :/

anyways, I've attached the new dump. Let me know what you think.

 

[Tews]

None of these .dmp files were generated by driver verifier, and are not what we want.. Please delete all of these .dmp files, and wait for the system to crash, then upload the new .dmp files as they occur...

 

[Forerunner343]

Was it something I did wrong that caused the files to be generated by something other than the driver verifier?

 

[Tews]

Not necessarily, just leave driver verifier enabled, and continue to use your system until it crashes...

 

[Forerunner343]

I went through the verifier process again and it told me no settings were changed. Is there a way I can check to make sure it's enabled?

 

[Tews]

Just make sure that the old files are deleted, and wait for driver verifier to generate new ones...

 

[Forerunner343]

I have not crashed for 24 hours. What are some things I can to do stress drivers? I've tried running tons of things. I had wmp, youtube, other various video/audio hosting sites, video games, browsers all running at the same time, but no crash.

The crashes seem to happen at times when it doesn't seem like I'm doing anything in particular and usually 2 or 3 times within an hour and at other times it will go several days with no crash.

I have noticed that my last.fm scrobbler has not been working for a while, could that have something to do with it?

 

[Forerunner343]

Finally got another crash today, hopefully I have the right information in my dumps. It crashed today while I was playing around with last.fm, wmp, and winamp.

anyways, here's the dump *fingers crossed*

I'm looking at my event log, and just before the crash there was an error, "The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section."

and also, "Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code."

I did a google search for wmiaprpl and came up with this page: http://support.microsoft.com/kb/977589

Now, I don't claim to be a 'tech whiz' so I'm hesitant to do anything without fully understanding what's going on. Should I try this 'Hotfix'?

 

[Forerunner343]

Crashed again, new dumps: