Solved BSOD Diver Error

[RalphG]

Hello All,
This evening I got an BSOD error.
I need help in figuring what the error is. the code
This is the report I have:
==================================================
Dump File : 082211-25506-01.dmp
Crash Time : 8/22/2011 6:21:18 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa80`08e24000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0a531af4
Caused By Driver : pssdklbf.sys
Caused By Address : pssdklbf.sys+caf4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082211-25506-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 278,176
==================================================
Any help will be appriciated.

RalphG.

 

[zigzag3143]

Hello All,
This evening I got an BSOD error.
I need help in figuring what the error is. the code
This is the report I have:
==================================================
Dump File : 082211-25506-01.dmp
Crash Time : 8/22/2011 6:21:18 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa80`08e24000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0a531af4
Caused By Driver : pssdklbf.sys
Caused By Address : pssdklbf.sys+caf4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\082211-25506-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 278,176
==================================================
Any help will be appriciated.

RalphG.

Ralph hi and welcome

This was probably Related to pssdklbf.sys PSSDK Driver LoopBack v4.0 32bit from microOLAP Technologies LTD. I cant be sure till you upload the DMO file as indicated below

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[RalphG]

Hello,
I went to the minidump, but there were no files there.
I might have deleted them. I did enable the minidump
as you instructed.
Any other ideas ?

Thanks

 

[zigzag3143]

Hello,
I went to the minidump, but there were no files there.
I might have deleted them. I did enable the minidump
as you instructed.
Any other ideas ?

Thanks

DO you have a pagefile and is it located on the OS partition?

 

[RalphG]

I don't know.
Where do I find it ?

 

[zigzag3143]

I don't know.
Where do I find it ?

Usually located on your C:\ drive, and has a name pagefile.sys. DO you know how to look for it?

 

[RalphG]

I looked for it but could not find it.

 

[zigzag3143]

I looked for it but could not find it.

You may not have one. Have you looked in your system control panel?


system control panel>advanced system settings> advanced> performance> advanced>virtual memory>change

Dont change it. What is listed there? a screenshot would be helpful

 

[RalphG]

I couldnt get a screen but what is on the
advanced tab is= "Adjust for best performance of:"
the programs is ticked. And the "Background services
is not ticked.
And at the virtual memory the toal paging file size
for all drives: 4061MB.

Hope this information helps.

 

[zigzag3143]

I couldnt get a screen but what is on the
advanced tab is= "Adjust for best performance of:"
the programs is ticked. And the "Background services
is not ticked.
And at the virtual memory the toal paging file size
for all drives: 4061MB.

Hope this information helps.

click the change button and note where the file is located, and if it is set to "let system manage...." See snip

 

[RalphG]

Did as you instructed. However all that came up
was my "C" drive and my two external drives.
The "C" drive was the only one highlighted.
There was no other information.

RalphG.

 

[RalphG]

zigzag3143 I was finally able to get to the minidump files.
Please see attached copy of the dump file I have.

Thanks

RalphG.

 

[zigzag3143]

zigzag3143 I was finally able to get to the minidump files.
Please see attached copy of the dump file I have.

Thanks

RalphG.

Ralph

we need the actual DMP file not a word copy of it but from what I can see it is Related to pssdklbf.sys PSSDK Driver LoopBack v4.0 32bit from microOLAP Technologies LTD

I would remove it at least to test

I cant be sure without the DMP file.

 

[RalphG]

OK , I thought it would not matter. Sorry about that
I have attached the file here.

Thanks
Ralph

 

[RalphG]

I just realised that when I tried to attach the file
I got an error. "invalid file" could you tell me how
to attach this file ?
Also what would be the dest way to remove the
pssdklbf.sys PSSDK Driver LoopBack v4.0 32bit from microOLAP Technologies LTD
File.


Thanks.

 

[zigzag3143]

I just realised that when I tried to attach the file
I got an error. "invalid file" could you tell me how
to attach this file ?
Also what would be the dest way to remove the
pssdklbf.sys PSSDK Driver LoopBack v4.0 32bit from microOLAP Technologies LTD
File.


Thanks.

You can remove it in control panel>Programs and features. You can also find the file and rename it to pssdklbf.bak so it cant load. I would remove it.

 

[RalphG]

Found it and deleted it. Hopefully this will
take care of the problem. At any rate I
learned something new during this whole
process.

Thank You for your help.

RalphG.